The Ombuds Group

Great to welcome Louise Baxter MBE and Adam Carter from @ConsumerFriend0 to our Stevenage HQ this week for cyber security training. Their engaging session helped colleagues sharpen cyber awareness and strengthen everyday digital security habits. #CyberSecurity #Training

This weekend is #WorldConsumerRightsDay 🌍 Consumer protection isn’t just about safe products - it’s about safe processes when things go wrong. Access to fair, independent dispute resolution is a consumer right. disputeresolutionombudsman.org/articles/safe-… #ConsumerRights #ADR #AccessToJustice

@MCSCertified has appointed @OmbudsmanTweets as its Alternative Dispute Resolution provider. More: fhio.org/page/dispute-r… #RenewableEnergy #HomeImprovement #ADR

Many Happy January Returns 🔄 Clear information and fair processes help maintain confidence and trust across retail. A timely and valuable read 👇 lnkd.in/dyjZcfQs #ConsumerRights #Retail #CustomerConfidence #DisputeResolution #FHIO

🎄 Festive wishes from everyone at The Ombuds Group We’ll be closed from 25 Dec, returning 5 Jan. You can still raise disputes online during this time, and they’ll be reviewed when we’re back. Best wishes for the New Year ✨ #FestiveSeason #NewYear #Ombudsman

Christmas delivery is make-or-break. Set clear cut-offs, meet legal deadlines, manage couriers tightly, and communicate early to avoid complaints. Full guidance: lnkd.in/eAwF8YUY #Retail #Ecommerce #Logistics #CustomerExperience #ConsumerLaw

🎄 Ordering for the festive season? Delivery dates count - and your rights do too. We break down what to expect & what to do if your delivery doesn’t arrive in time. Read more 👉 lnkd.in/eS_UXf7p #ConsumerRights #Retail #ADR #ChristmasDeliveries

Black Friday is coming - and it’s not just about great deals. 🔍 The new DMCC Act 2024 brings tougher rules on pricing, reviews and transparency. 👇 lnkd.in/eyKqytSc #RetailCompliance #BlackFriday #ConsumerProtection #Ecommerce #RetailTraining #OmbudsGroup

💜 It’s #PurpleTuesday, and we’re proud to be part of it, not just today, but every day. Learn more at purpletuesday.co #PurpleTuesday #Accessibility #Inclusion #DisputeResolution #TheOmbudsGroup #DiversityAndInclusion

@thebedfed Thanks so much! 🥳

Congratulations @OmbudsmanTweets 👏

The Ombuds Group named one of the Sunday Times' Best Places to Work ift.tt/7rAndqb

Today, on #WorldOmbudsDay2025, we’re thrilled to share that The Ombuds Group has been named one of The UK’s Best Places to Work in 2025 by The Sunday Times. 🔗 lnkd.in/e8zWun5P #BestPlacesToWork #WorkplaceCulture

ONE WEEK TODAY: Free, expert webinar in partnership with @OmbudsmanTweets on Navigating the Digital Markets, Competition & Consumers Act 2024. 📩 NBF members and Retail Champions who are part of the enhanced benefits package can sign up by emailing info@bedfed.org.uk

We’re delighted to be featured in the September issue of Furniture News Magazine (p.92) with an article on Expert Witnesses and their role in resolving furniture disputes. Furniture News: lnkd.in/eCpdUa-m #Furniture #DisputeResolution #ExpertWitness

The Ombuds Group has acquired The Removals Industry Ombudsman Scheme (RIOS) following the retirement of the scheme’s long-standing leadership team. Read more here: lnkd.in/ejvTy2NT #TheOmbudsGroup #RIOS #RemovalsIndustry

Train to be a Consumer Vulnerability Champion! @ConsumerFriend0 , part of The Ombuds Group, invites you to join the Consumer Friend Academy. 🔗 consumerfriend.org.uk #ConsumerVulnerability #InclusiveService #UKTraining #CustomerExperience #PlainEnglish #Housing #Finance

We offer training courses designed to support providers of goods and services to raise standards across customer service provisions. 🔗 Learn more or book your place here: lnkd.in/dUDT8nvc #Training #CustomerService #ConsumerLaw #BritishFurnitureAssociation

We attended the Online Procedure Rule Committee (OPRC) Conference hosted by @TheLawSociety yesterday. lnkd.in/eWhBStRe hashtag#ADR hashtag#digitaljustice hashtag#civiljustice #ADR #digitaljustice #civiljustice

The Rail Ombudsman has launched a new website with enhanced accessibility, usability and design. Explore key features, including a BSL video, WCAG 2.2 AA compliance, and more: railombudsman.org #Accessibility #RailOmbudsman

🎉 We’re delighted to announce that @ConsumerFriend0 has officially joined The Ombuds Group! lnkd.in/e7wy8kYw #consumerrights #fairnessfirst #ombudsgroup #consumerfriend