OneFamily

Find out how a OneFamily #LifetimeISA could help you save a deposit for your first place quicker thanks to the government bonus! Capital at risk. Government withdrawal charge applies.

If you don’t have an emergency fund, you’re not alone. Almost half of young people in the UK don’t have any money put aside for emergencies 😔 But all is not lost. Find out how to get started (and why you really should!) by clicking the link below.

Hi Pete I'm sorry you've had trouble contacting us by phone. Our phone lines have been busy recently but please know we're taking action to address this. If your daughter has now turned 18, you won't be able to see her account when you login as she will have automatically become the Registered Contact for her account. To access the account and tell us what she'd like to do with her funds, she'll need to register for her own online account. She can do this at the below link. onefamily.com/register/ If you need further assistance, please send your details to customer.relations@onefamily.com and we can arrange a call back for you. Many Thanks, Shauna Customer Services

@OneFamilySocial I have tried to call your company on numerous occasions and have just spent 25 minutes on hold with no response!! Your website fails every time I try to login and my daughter’s account that she can now access has zero information on her dashboard.

@arnie_106 Hi Simon I've responded to your email about your daughter's CTF. Many thanks Chloe Customer Services OneFamily

@onefamilysocial can someone please respond to my email on 2/3/26 - I am looking for information about my daughter's CTF - Account No. C01676526G - thankyou

I'm sorry you're having difficulty accessing your online account, and getting in touch with us to discuss this. Please could you forward your email onto customer.relations@onefamily.com so I can look into this further for you? Alternatively, you can call us on 0344 8 920920 and our Customer Services Representatives will be happy to assist you. Many thanks Chloe Customer Relationship Representative

@OneFamilySocial I have been trying to login to my account for 5 days now and keep getting an error message. I have emailed and no one is responding.

@nomes29 Hi Nomes Once you're child turns 18 they can manage their CTF by signing up for their own online account at the below link. onefamily.com/child-trust-fu… For more information, please see our CTF maturity brochure. onefamily.com/assets/consume… Thanks Shauna OneFamily

@OneFamilySocial good evening. Can you please advise how to obtain the funds in my ‘child’s’ CTF now he’s turned 18? Thank you

Introducing the new-look OneFamily! Our new website is modern, vibrant and, most importantly, now even easier to use. What do you think of our website makeover? onefamily.com #NewWebsite #BrandRefresh #OneFamily

@MsDollyDayDream No, currently up and running. Let us know if you're still having problems!

@OneFamilySocial Is your website down?

You can't manifest yourself a house, but you could get on the property ladder sooner with a OneFamily Lifetime ISA! Capital at risk. LISA withdrawal charge may apply. LISA terms apply.

Snippet from Martin Lewis' 'Money Show Live' discussing why and, crucially, WHEN you might choose to invest rather than save your money. Nice, simple explanation! #SaveOrInvest #MoneyShowLive

@peachypuk glitch. We've checked this morning and you should be able to access the website successfully now. Many Thanks Shauna OneFamily 2/2

@peachypuk Hi! Sorry you couldn't get in touch with us yesterday evening. Our phone lines are open Monday to Friday, 9am to 5:30pm (Wednesday 9:30am to 5:30pm). We're not aware of any scheduled maintenance for the website last night but it's possible there was a temporary 1/2

@OneFamilySocial is your website down? I can’t get through on phone or log-in online?

Saving for your child’s future? Discover the differences between junior ISAs and tax-exempt savings plans for children 👉 onefamily.com/junior-isa/jun… Capital at risk.

LISAs! Not in Budget, but in docs. #Budget2025 Consultation on replacing the Lifetime ISA with a new first time buyers product will take place in early 2026 (so probably take longer for it to be launched.) And I have been promised by a very senior member of the government, that this will include looking at increasing the £450,000 threshold of the existing LISA as the people who have those, cannot be left with a dead product. I will also be lobbying that if the new product is better people should be able to transfer all their LISA (and Help To Buy) money into it.

The two-child benefit cap is being lifted! The cap meant families could only claim universal credit or tax credits for their first two children, so the removal should mean more money for families with 3 or more children. If that's you, have you thought about investing the extra income in a Junior ISA for your child's future? Even investing just £10 a month over the long-term can make a huge difference when your child reaches adulthood. Our Junior ISA invests in stocks and shares, capital at risk. Find out more: onefamily.com/junior-isa/

The cash ISA allowance limit is being reduced from £20,000 to £12,000 from April 2027. Is it time to open a stocks and shares ISA? We review the pros and cons: onefamily.com/investing-for-… #ISA #CashISA #InvestmentISA

Tomorrow we find out what the Autumn Budget has in store. For the second year running, we're lobbying the government to include crucial changes to #LifetimeISAs. What are your #AutumnBudget predictions?

Should you save or invest your money? Understand the pros, cons, and what’s right for you: onefamily.com/savings/is-it-… Capital at risk

OneFamily customer Dan added £11,000 to his deposit fund thanks to the lifetime ISA government bonus and investment returns! Find out how he did it 👉 onefamily.com/lifetime-isa/h… Our lifetime ISA invests in stocks and shares. Capital at risk.

@goodupnorth Hi, please give us a call on 0344 8 920 920. Thanks!

@OneFamilySocial only if you have online account

@OneFamilySocial how do I contact you by email or phone - the letter I've received from you has neither 😬 Doesnt appear on your website ...just keep being re-directed to another page where there's more information but not contact details