OneFamily

You can't manifest yourself a house, but you could get on the property ladder sooner with a OneFamily Lifetime ISA! Capital at risk. LISA withdrawal charge may apply. LISA terms apply.

@JhonCooper Hi John Thanks for your comment. Please could you send an email with your policy number to customer.relations@onefamily.com so we can provide more information about this for you? Many thanks Chloe Customer Relationship Representative

@OneFamilySocial hi I have just recieved updates on your change in management. What ethical screen of child’s fund now won’t be applied?

Hi Thank you for your comment. So we can assist your son, please could you provide us with a number we can call him on? We can then help assist him online and our Customer Service Team can take this withdrawal over the phone. Please know, if he's now 18, we will need to speak to him. Many thanks Hannah OneFamily

@OneFamilySocial Trying to access payments and tractions tab so my son can withdraw his CTF but no option have spent the last hour on hold! Any ideas please

@SchoombeeChris Hi Chris Thank you for reaching out! I'm sorry you're having trouble with your Lifetime ISA transfer. We've got your details and a member of the team will reach out to you soon. Thanks Shauna Customer Relations

@OneFamilySocial Delay in transferring my Lifetime ISA to Plum. The transfer was initiated over a month ago. Since then, I have contacted you twice by email and received no response. Plum has also confirmed, not received any reply from you and submit the transfer a second time.

@denis_duarte Hi Denis Sorry for the issues you’ve had contacting us. Please email us your query to customer.relations@onefamily.com and we can arrange a callback. Thanks Lisa Customer Relationship Representative

I'd like to congratulate @OneFamilySocial for being one of the worst ever company to talk to. Website doesn't recognise details, chat is just a bot, agents never available, phone lines busy and holds you without any info of how long it might last the waiting, and goes down too.

@mptickner Hello Mark Sorry our website wasn’t available. Everything is now fixed and you should now be able to access. Thanks Lisa Customer Relationship Representative

@OneFamilySocial Well done! You f@cked your own website!

@iamsaulhudson Hi Saul. Don't worry, the tax year end doesn't affect your ability to withdraw CTF money. You should be able to log in and do so at any time.

@OneFamilySocial Strange how your site goes offline while it’s within the window to withdraw CTF money. How do we progress after the last 2 hours finishes.

Holidays on your mind? 🌅 OneFamily members can now get a £20 @onthebeachUK gift card, £20 off at @ForestHolidays and get 25% off a pair of Ray Bans 📷 Plus save on your weekly shop, gym membership and even cinema tickets with OneFamily member benefits. Simply open a OneFamily Stocks and Shares ISA, Lifetime ISA or Junior ISA to become a member and start reaping those savings! Capital at risk. ISA T&Cs apply. Lifetime ISA withdrawal charge may apply. #OneFamily #MemberBenefits #HolidaySavings

Hands up if money anxiety has ever stopped you checking a bill 🤚 7 out of 10 of the 2,000 people we spoke to said yes, with women more likely than men to be experiencing money fears. onefamily.com/insights/news/… #Money #Anxiety

@TaraTeacher1 Hello I'm sorry you were temporarily unable to access our website yesterday. You should now be able to access this without issues, but please contact us on 0344 8 920920 if the issue continues. Many thanks Chloe Customer Services OneFamily

@OneFamilySocial when will your website be up and running again please?

If you don’t have an emergency fund, you’re not alone. Almost half of young people in the UK don’t have any money put aside for emergencies 😔 But all is not lost. Find out how to get started (and why you really should!) by clicking the link below.

Hi Pete I'm sorry you've had trouble contacting us by phone. Our phone lines have been busy recently but please know we're taking action to address this. If your daughter has now turned 18, you won't be able to see her account when you login as she will have automatically become the Registered Contact for her account. To access the account and tell us what she'd like to do with her funds, she'll need to register for her own online account. She can do this at the below link. onefamily.com/register/ If you need further assistance, please send your details to customer.relations@onefamily.com and we can arrange a call back for you. Many Thanks, Shauna Customer Services

@OneFamilySocial I have tried to call your company on numerous occasions and have just spent 25 minutes on hold with no response!! Your website fails every time I try to login and my daughter’s account that she can now access has zero information on her dashboard.

@arnie_106 Hi Simon I've responded to your email about your daughter's CTF. Many thanks Chloe Customer Services OneFamily

@onefamilysocial can someone please respond to my email on 2/3/26 - I am looking for information about my daughter's CTF - Account No. C01676526G - thankyou

I'm sorry you're having difficulty accessing your online account, and getting in touch with us to discuss this. Please could you forward your email onto customer.relations@onefamily.com so I can look into this further for you? Alternatively, you can call us on 0344 8 920920 and our Customer Services Representatives will be happy to assist you. Many thanks Chloe Customer Relationship Representative

@OneFamilySocial I have been trying to login to my account for 5 days now and keep getting an error message. I have emailed and no one is responding.

@nomes29 Hi Nomes Once you're child turns 18 they can manage their CTF by signing up for their own online account at the below link. onefamily.com/child-trust-fu… For more information, please see our CTF maturity brochure. onefamily.com/assets/consume… Thanks Shauna OneFamily

@OneFamilySocial good evening. Can you please advise how to obtain the funds in my ‘child’s’ CTF now he’s turned 18? Thank you

Introducing the new-look OneFamily! Our new website is modern, vibrant and, most importantly, now even easier to use. What do you think of our website makeover? onefamily.com #NewWebsite #BrandRefresh #OneFamily

@MsDollyDayDream No, currently up and running. Let us know if you're still having problems!

@OneFamilySocial Is your website down?

You can't manifest yourself a house, but you could get on the property ladder sooner with a OneFamily Lifetime ISA! Capital at risk. LISA withdrawal charge may apply. LISA terms apply.

Snippet from Martin Lewis' 'Money Show Live' discussing why and, crucially, WHEN you might choose to invest rather than save your money. Nice, simple explanation! #SaveOrInvest #MoneyShowLive

@peachypuk glitch. We've checked this morning and you should be able to access the website successfully now. Many Thanks Shauna OneFamily 2/2

@peachypuk Hi! Sorry you couldn't get in touch with us yesterday evening. Our phone lines are open Monday to Friday, 9am to 5:30pm (Wednesday 9:30am to 5:30pm). We're not aware of any scheduled maintenance for the website last night but it's possible there was a temporary 1/2

@OneFamilySocial is your website down? I can’t get through on phone or log-in online?