OnePhysion

Have you had any issues with your order? DM us and we’ll help get it resolved today! ⚡️

@johnpaitken Hello John, thank you for reaching out to us. We currently provide a 1 year warranty on our products and as your warranty has now expired, we are unable to offer a replacement or refund in this circumstance.

@OnePhysion Beware all, my gun has stopped working after a little over 12months of minimal use and good care. Have just been told that OnePhysion will do nothing for me. Not acceptable for a product at this price point.

Have you had any issues with your order? DM us and we’ll help get it resolved today! ⚡️

@johnpaitken Hello John, we're sorry to hear this. We have sent you a direct message, please check this. OnePhysion ⚡️

@OnePhysion Hi, my gun has stopped working and you have not responded to my emails. Could you please get in touch asap at johnpaitken@hotmail.com

@PrabjothSaimbhi @therabody Hello, thank you for reaching out to us. We're very sorry to hear this. Please could you reach out to our customer support team providing them with a photo/video of the issue and they will be able to assist you further with this matter - support@onephysion.com

@OnePhysion ... Received the pro version today... has dent marks and is rattling... 2 mins after use... stops working... Can you #help please? #faulty #massagegun #massage should have chosen @therabody !!

Oh and look what came through the post yesterday! @OnePhysion. Hopefully this will help my recovery. Do you only use this for post recovery?

@mel_maclean Hello Linda, we're very sorry for any inconvenience caused. Unfortunately, we cannot cancel orders whilst they are in transit, but they can be returned to us once received and we will be happy to assist you with the returns process via - support@onephysion.com

@OnePhysion Extremely poor service, been waiting for weeks for my product to arrive. Requested a refund and was advised wait for the product to arrive then returning to yourselves for a refund. Poor!!!

@MimiTajiri Hello Mimi, we're sorry to hear this. Please could you reach out to our customer support team who will be able to assist you with your order and current delivery status - onephysion.com

I ordered @OnePhysion massage gun 2 weeks ago and all now I haven’t received my package. Why can’t you afford a better delivery service when your products aren’t cheap

@TeresaH86903999 Hello Teresa, upon checking this we can see that our customer support team have responded to your email. Our customer support team aim to respond to all emails within 48 hours.

@OnePhysion No contact to email, took my payment but nothing since, no phone number to chase!!! Will contact credit card company to demand refund.

@wozaboxa Hello Pierre, we are very sorry for the delay with your order, this is not usually how we operate. The delay was unexpected and totally out of our control and we can only apologise for this - OnePhysion

@OnePhysion *slow claps* yeah I'm aware but nearly 3 weeks after ordering. Pathetic service no matter how many times you try and justify yourself, in this day and age its simply not good enough.

If you're thinking about buying one of those massage guns definitely don't get one from @OnePhysion, I love to tell you about the product after nearly 3 weeks it still hasn't arrived. Ask customer service and they just say "LOL, Dunno". Get one of the other ones if you need one.

@analyonne Hello Ana, we're very sorry to hear this. Upon checking we can see that our customer support team have offered you a returns label in order to return your order for a refund or replacement. Please email our customer support team who will be able to get this created for you.

@OnePhysion SCAMMED me!😡 sent me a filthy used gun and refuses to do courier collection so I’d have to pay for a bus fare or taxi to the post office out of my own pocket to return when they fool people into thinking they’re buying a brand new product! Despicable!

@wozaboxa Hello Pierre, we're very sorry about this. Upon checking your order, we can see that there was a delay within the shipping network which caused a delay in the movements of your parcel. We can see that your parcel is now with Royal Mail and being prepared for delivery. -OnePhysion

@OnePhysion It was a shorthand version of the events, for the 1st few weeks though they had no idea where my item was! Miraculously a royal mail tracking number has now surfaced. However I'll never use you again and make sure none of my friends do either. Awful experience. #OP79965

@Fources32 Hello Mike, we cannot stop you receiving any ads on your devices as this is something only you can change, but we can delete all data we hold for you. Please email our customer support team who can assist you with this further - support@onephysion.com

@OnePhysion Of course you can!Remove all traces of me from your database! My wife and friends don't get these ads as a matter of course (thru cookies eg) so why do I?

#physion Today.... I have still got ads coming in.A history that goes back months! Does @OnePhysion have a functioning IT department ? .

@harrydenison Hello Harry, thanks for your message. Our products can last forever, depending on the use. But, we currently only offer a 1 year warranty, as this is passed, we are unable to offer a replacement/refund for this order.

@OnePhysion Ah ok so your expensive products only last 12-15 months?

@harrydenison Hello Harry, thanks for reaching out to us. Our warranty is 1 year for all products and we can see that your warranty has now expired. - OnePhysion

@OnePhysion My battery died on mine, only 15 months old and I’m being told to buy a new one?! Joke

@Fources32 Hello Mike, thanks for reaching out to us. We have sent you over a direct message. Please could you check this - One Physion

@OnePhysion Despite my complaints this product is all over my tablet.Stop...stop!( I've purchased 3 of them). Take my name off the database...simple!

@Sooz365 Hello, thanks for reaching out to us. We have sent you over a DM with the link to purchase a new charger for your Physion Pro⚡️

@OnePhysion where can I buy a replacement charger for your Physion Pro from 2020 (ORDER #OP20581) - thanks!

@Ben_Walker87 Hey Ben, thanks for reaching out to us. We have sent you over a DM to assist you with this.

@OnePhysion my massage gun isn’t holding charge at all. I am not sure if the issue is with the battery or charger but I can’t use my gun at the moment which is frustrating.

@jcnavarromedina Hey Juan, thank you for reaching out to us. Please could you reach out to our customer support team who can assist you to unsubscribe from our mailing list - support@onephysion.com

@OnePhysion I tried your product from a friend and is very good but I'm disappointed when I registered thinking to buy it and after this 3 days.. I already received 4 emails from you guys saying did you forget your item in your basket! buy it buy it... #relax

@KaiserWheats Hello Chris, thank you for reaching out to us. Please check your DM's as we have sent you over a message regarding your order.

@OnePhysion Faulty product. Confirmed being replaced. However, “we will try to get it delivered as soon as possible” is the issue. No dates or rough estimate of when a replacement will be sent. Customer service stick to the same meaningless lines