Onecom Help

@welshjaci Hi Jaci, I am sorry to hear that you are having trouble with your phone service. Please message us at this link and I’ll do my best to help you; tinyurl.com/3tdrzrzw

What am I paying you for @OnecomUKHelp ? My phone doesn’t ring, I can’t dial numbers or send messages! And the mobile data doesn’t work!

@GeorginaWald Hi Georgina, our offices were closed on 29/03/2024 due to the bank holiday. Please message us at this link and I’ll do my best to help you; tinyurl.com/3tdrzrzw

@OnecomUKHelp Been on hold waiting for someone in your customer services team to answer the phone for 37 minutes. Is this acceptable? Do not tell me to go to the website. Tried that yesterday. Just want a person to help us.

@steve220459 @OnecomUK Hi Steve, I am sorry to hear that you were cut off. Please start a live chat with our team chat.onecom.co.uk and they will be able to help

@OnecomUK 48 mins on the phone to you held waiting to speak to a human being. Then cut off. DM me please.

@Lorrain30520059 You should be able to DM us now, as we are now following you

@OnecomUKHelp I can’t DM you as I don’t have X premium

@Lorrain30520059 @VodafoneUK @MartinSLewis Hi Lorraine, I am sorry to hear that you are looking to leave. Please message us at this link and I’ll do my best to help you; tinyurl.com/3tdrzrzw

@OnecomUKHelp I WANT TO LEAVE!Ways in which to leave, pay over £900 or pay £84 a month for the next 12 months, but you can offer £28 a month again, but only for 12 months after which I can then renew for the next 24 months and so it goes on and on. @VodafoneUK @MartinSLewis

@mostlyswimming Hi, I am sorry to hear you are having trouble with this. Please message us at this link and I’ll do my best to help you; tinyurl.com/3tdrzrzw

@OnecomUKHelp the most unhelpful non responsive call staff. Tenant has left a property and can’t get any sense out of how to transfer an account. Will be going to another supplier.

@BobbieApps Hi Bobbie, I am sorry to hear that you have had these issues. Please message us at this link and I’ll do my best to help you; tinyurl.com/3tdrzrzw

@CJM_Lancs @onecompartners Hi , I am sorry to hear that you are having issues. Please message us at this link and I’ll do my best to help you; tinyurl.com/3tdrzrzw

Whatever you do don't use @onecompartners absolutely shocking service.

@KirstyLovesBiz Hi Kirsty, I am sorry to hear that you haven't been able to get in touch over the phone. Please message us at this link and I’ll do my best to help you; tinyurl.com/3tdrzrzw

It’s appears you don’t have humans to help a customer except in the billing department

What do you have to do to actually get someone from @OnecomUK to call you back. Left several messages for account manager and no return call ???? ☹️☹️☹️

@oliviakate2191 @OnecomUK Good afternoon Olivia, all of our fixed line faults queries are dealt with by the team on 03300 888 999, option 3.

@OnecomUK our business wifi has been down for a week, losing business. Can’t get through on the phone. Please help!

@cinbair Hi, I am sorry to hear that you are having issues with Horizon App. Please message us at this link and I’ll do my best to help you; tinyurl.com/3tdrzrzw

@OnecomUKHelp Is the Horizon App down today? We have had the circle of death on our mobile apps since at least 08:30, and I have been able to reach anyone for customer support (have tried phone and chat).

@WeddingWhispers Good afternoon, I am sorry to hear that you're displeased with our service. Please message us at this link and I’ll do my best to help you; tinyurl.com/3tdrzrzw

@OnecomUKHelp Well you could save on your phone bill if you weren’t subject to your less than fair practices! Disgraceful customer service as well. Passed from pillar to post and left hanging and shut down.

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@alicemaywyatt Good afternoon, I'm sorry to hear you're having issues getting in touch. Queries such as these are dealt with via our Fixed Line Faults team on 03300 888 999, option 3. If you're having trouble reaching them on this line, we can look to raise a call back for you should you wish?

@OnecomUKHelp can you please advise on how we can contact you? We have no functioning landline yet there’s no livechat/unanswered emails and contact number doesn’t seem to be reachable either

@TheChrisAshton2 @OnecomUK Hi Chris, I am sorry to hear about your upgrade issues. I would be happy to help, please DM us at this link and I will look into it for you; tinyurl.com/3tdrzrzw

@TheChrisAshton2 @OnecomUK Hi Chris, I am sorry to hear that you've had an issue with a mifi delivery. Please message us at this link and I’ll do my best to help you; tinyurl.com/3tdrzrzw

@NickWinning1 @OnecomUK Hi Nick, I am sorry to hear that you have not been able to contact us. Please message us at this link and I’ll do my best to help you; tinyurl.com/3tdrzrzw

@OnecomUKHelp @OnecomUK Bored of listening to you high call volumes recorded message (45+ mins) telling me that I can use the chat function on your site but you have no agents available. Is anyone working today?

@thewestonman @OnecomUK Hi, I am sorry to hear you've not had a reply. Please message us at this link and I’ll do my best to help you; tinyurl.com/3tdrzrzw

So, @OnecomUK and @OnecomUKHelp have you gone bust? You are ghosting paying business customers. 4 support requests over 2 weeks, no replies.

@masonp69 Hi Paul, I am sorry to hear that you are looking to leave. Please message us at this link and I’ll look into that for you; tinyurl.com/3tdrzrzw

@OnecomUKHelp I want to move back to Vodaphone once contract is up with you in July, how do I go about it

@andreaslazarou9 @OnecomUK Hi Andreas, I am sorry to hear that you're still experiencing problems. Please message us at this link and I’ll do my best to help you; tinyurl.com/3tdrzrzw

@andreaslazarou9 @OnecomUK Hi Andreas, I am sorry to hear that you're having issues with your internet and phone line. Please message us at this link and I’ll do my best to help you; tinyurl.com/3tdrzrzw