OraleMexicanKitchen

@AmexBusiness Well this is just disappointing it has been one week since we chatted and well over one month trying to resolve a simple technical issue. No one has assisted.

@AmexBusiness We have called three subsequent times and was even promised a call back by this past Saturday regarding not being able to add employee credit cards to any of my four accounts. This issue has been going on for over a month and we need it rectified.

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@AmexBusiness I’m still not seeing any update. What is going on and does anyone plan on assisting?

@OraleMK I see you chatted with ^ Jas prior who is looking into your concerns. She will tweet you directly once she has an update. I appreciate your patience. ^RK

@AmexBusiness I was under the impression from Jas that I would have had an update on Friday. I have called multiple times and now chatted w her, what and when will this be resolved?

@AmexBusiness We chatted and was told someone would get back to me. No one has this seems to be the new norm. I am simply need access to add authorized card users in all business accounts. Very sad service

@AmexBusiness I am logged in as well

@AmexBusiness No response since chatting that’s very disappointing

@AmexBusiness In

@AmexBusiness So you just put me into a que, w all the poor customer support so far this is your solution?

@OraleMK We are logged in ready to chat, please try to clear your browser history, cookies & cache. You can also use a different web browser to login and chat with us. ^JL

@AmexBusiness Should I be expecting to speak w someone?

@OraleMK Please go to americanexpress.com/socialchat, log in and we will continue our conversation there. ^JAD

@AmexBusiness Yes when?

@OraleMK Thank you for your reply and we would like the opportunity to help. Time to chat securely with me online to review? ^Rachel

@AmexBusiness Yes they are us issued cards. Your teams are incompetent. People say they will resolve it and they say they will call me back but nothing.

@OraleMK Hi there, thank you for reaching out. I apologize that we have not provided an update as promised. I'd like to see if I can assist, may I please know which U.S issued card products you have with us or if they were issued elsewhere? ^A

@jp_chauvet1 @LightspeedHQ stress to our operation and tickets missing in printers. This is not acceptable and needs to be remedied ASAP.

@jp_chauvet1 @LightspeedHQ my case number and massive string of emails is present. My restaurant @OraleMK in hoboken is having printer malfunctions since V3. No one understands why or how to fix. Your direct support team is not trained well. I’m at a loss and this is adding

@jp_chauvet1 @LightspeedHQ I have been attempting to fix an issue for going on 6 weeks and realistically longer. Your team is unable to identify the issue and has awful communication. I am in contact with Ryan Mccombie, Heather Mercado & Drew Burke. No one is assisting.

@emo_jamie_dimon I have been attempting to get a second round PPP loan and have spent a total of 13 hours on hold to get no answers as to where my manual application is in the process. This is disheartening as a struggling restaurant relying on your bank for help. Please assist.

@ChaseforBiz countless hours on hold to get no where. Not have a direct person to interact with through the process. They removed all local bankers this round which were the only help last time. They should be ashamed at how this has been handled. Adding more stress.

@ChaseforBiz long and the short chase does not care about my struggling restaurant during Covid. They do not place any stress on the fact that we need these funds to continue. They should be ashamed of themselves how this is being handled. A struggling business has to spend

@ChaseforBiz 8. Sat on hold for over 2 hours demanding answers and asking for a manager 9. Manual application process was forced by chase and not held in appropriate order 10. Lack of transparency and customer service in this was just sad

@ChaseforBiz 6. Waited on hold to get no answer as to why my app is not at the front of the underwriting line when the initial app was sent on the 19th 7. Asked for a manager call back three times, no one ever called