OraleMexicanKitchen

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OraleMexicanKitchen

OraleMexicanKitchen

@OraleMK

Inspired Mexican flavors rooted in authenticity. Hip, welcoming vibe. Creative tequila cocktails. Brunch. Happy Hour. Private Events.

Jersey City Katılım Kasım 2012
1.7K Takip Edilen1.6K Takipçiler
OraleMexicanKitchen
OraleMexicanKitchen@OraleMK·
@AmexBusiness Well this is just disappointing it has been one week since we chatted and well over one month trying to resolve a simple technical issue. No one has assisted.
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OraleMexicanKitchen
OraleMexicanKitchen@OraleMK·
@AmexBusiness We have called three subsequent times and was even promised a call back by this past Saturday regarding not being able to add employee credit cards to any of my four accounts. This issue has been going on for over a month and we need it rectified.
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American Express Business
American Express Business@AmexBusiness·
@OraleMK I see you chatted with ^ Jas prior who is looking into your concerns. She will tweet you directly once she has an update. I appreciate your patience. ^RK
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OraleMexicanKitchen
OraleMexicanKitchen@OraleMK·
@AmexBusiness I was under the impression from Jas that I would have had an update on Friday. I have called multiple times and now chatted w her, what and when will this be resolved?
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OraleMexicanKitchen
OraleMexicanKitchen@OraleMK·
@AmexBusiness We chatted and was told someone would get back to me. No one has this seems to be the new norm. I am simply need access to add authorized card users in all business accounts. Very sad service
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American Express Business
American Express Business@AmexBusiness·
@OraleMK We are logged in ready to chat, please try to clear your browser history, cookies & cache. You can also use a different web browser to login and chat with us. ^JL
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American Express Business
American Express Business@AmexBusiness·
@OraleMK Thank you for your reply and we would like the opportunity to help. Time to chat securely with me online to review? ^Rachel
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OraleMexicanKitchen
OraleMexicanKitchen@OraleMK·
@AmexBusiness Yes they are us issued cards. Your teams are incompetent. People say they will resolve it and they say they will call me back but nothing.
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American Express Business
American Express Business@AmexBusiness·
@OraleMK Hi there, thank you for reaching out. I apologize that we have not provided an update as promised. I'd like to see if I can assist, may I please know which U.S issued card products you have with us or if they were issued elsewhere? ^A
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OraleMexicanKitchen
OraleMexicanKitchen@OraleMK·
@jp_chauvet1 @LightspeedHQ my case number and massive string of emails is present. My restaurant @OraleMK in hoboken is having printer malfunctions since V3. No one understands why or how to fix. Your direct support team is not trained well. I’m at a loss and this is adding
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OraleMexicanKitchen
OraleMexicanKitchen@OraleMK·
@jp_chauvet1 @LightspeedHQ I have been attempting to fix an issue for going on 6 weeks and realistically longer. Your team is unable to identify the issue and has awful communication. I am in contact with Ryan Mccombie, Heather Mercado & Drew Burke. No one is assisting.
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OraleMexicanKitchen
OraleMexicanKitchen@OraleMK·
@emo_jamie_dimon I have been attempting to get a second round PPP loan and have spent a total of 13 hours on hold to get no answers as to where my manual application is in the process. This is disheartening as a struggling restaurant relying on your bank for help. Please assist.
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OraleMexicanKitchen
OraleMexicanKitchen@OraleMK·
@ChaseforBiz countless hours on hold to get no where. Not have a direct person to interact with through the process. They removed all local bankers this round which were the only help last time. They should be ashamed at how this has been handled. Adding more stress.
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OraleMexicanKitchen
OraleMexicanKitchen@OraleMK·
@ChaseforBiz long and the short chase does not care about my struggling restaurant during Covid. They do not place any stress on the fact that we need these funds to continue. They should be ashamed of themselves how this is being handled. A struggling business has to spend
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OraleMexicanKitchen
OraleMexicanKitchen@OraleMK·
@ChaseforBiz 8. Sat on hold for over 2 hours demanding answers and asking for a manager 9. Manual application process was forced by chase and not held in appropriate order 10. Lack of transparency and customer service in this was just sad
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OraleMexicanKitchen
OraleMexicanKitchen@OraleMK·
@ChaseforBiz 6. Waited on hold to get no answer as to why my app is not at the front of the underwriting line when the initial app was sent on the 19th 7. Asked for a manager call back three times, no one ever called
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