Ozonetel | oneCXi

Ozonetel has won the 2025 GenAI Product of the Year Award from @tmcnet & @GenAIToday! This recognition celebrates our leadership at the intersection of Gen AI + CX & the value our platform is consistently delivering. Onward to building smarter, faster, more human CX!

Explore the full CX story here: ozonetel.com/customer-stori…

With Ozonetel’s AI-first CX platform, @WeWorkIndia built a sales engine designed to scale. Our platform has supported their expansion from a single center to a nationwide presence, without compromising CX. Proud to power their growth story!

Today in Mumbai, at our exclusive dinner hosted in partnership with @LocoBuzzIndia, we’ll unpack what happens when AI unifies context and CX finally starts to work as one. Stay tuned for the insights! #CX #Mumbai #UnifiedCX

Stop optimizing CX. Start engineering it. Optimization = 5% gains Engineering = 60% transformations The winners know the difference. #AIImpactLive #AgenticAI #CustomerExperience #IndiaAISummit2026

The lesson: AI hype talks about what might happen. AI reality is about how fast you can implement. At #AIImpactLive, the conversation is about what’s already working. Reality > Hype. #AgenticAI #VoiceAI #CustomerExperience #IndiaAIImpactSummit2026

“We reduced escalations significantly within weeks.” How one CX leader used Voice AI to improve operations and see early impact. The step-by-step ⬇️

What changed within weeks: ☑️ Fewer avoidable escalations ☑️Faster response times ☑️ Agents focused on complex, high-value cases Early efficiency gains showed up sooner than expected.

Deployment approach: • Voice AI introduced for routine tier-1 queries • Smarter routing reduced unnecessary escalations • Human–AI handoffs refined over time • Integrated progressively — no rip-and-replace Execution > experimentation.

Starting point (in one deployment): • High daily escalations • Overloaded agents • Growing churn risk Hiring added cost, not leverage. Training helped - but only at the margins. The real change came from rethinking the operating model.

“The contact center is dead” - A hot take in 2023 Fast forward:
- Contact centers are busier - Drive high-value conversations - AI supports teams at very touchpoint The contact center isn’t dead, it’s AI-powered. Turns out, the hot take was wrong. #IndiaAISummit2026 #CX

At #AIImpactLive this week, we're showing CX engineering in action. Deployed. Working. Generating returns. Reality over rhetoric. #IndiaAISummit2026 #AgenticAI #AIinCX #CustomerExperience

Stop optimizing CX. Start engineering it. Here's the difference:

The trap: Most CX orgs spend 90% of effort optimizing. The winners spend 90% engineering.

Optimizing = 72% → 75% first-call resolution Engineering = Conversational AI that resolves before escalation One is better. One is different.

Optimizing = Better script adherence Engineering = AI copilot with real-time next-best-actions One improves performance. One transforms capability.

Optimizing = 8 min → 7.5 min call time Engineering = Voice AI that prevents 60% of calls One is incremental. One is exponential.

Optimization asks: "How do we squeeze 5% more from our current system?" Engineering asks: "How do we build something that changes what's possible?" Different questions. Exponentially different outcomes.

"The contact center is dead." That's what every AI vendor said in 2023. Plot twist: They were spectacularly wrong. Here's what actually happened:

At #AIImpactLive this week, we're sharing the 84% playbook. Not theory. Implementation. What's your org optimizing for - cost or growth? #AgenticAI #AIinCX #CustomerExperience #IndiaAISummit #IndiaAISummit2026

84% of CX-focused companies report revenue growth. The other 16% are still measuring call duration. Here's what separates them:

Revenue Driver Playbook: • Deploy AI strategically • Multiply human expertise   • Measure lifetime value Result: Compounding growth