PC Financial

@FuryGuitars Good afternoon, I'm sorry to hear about your experience and understand your frustration. If you could kindly send a private message with your name and contact number, I can arrange for a specialist to reach out. CD

@PCFinancial Just wasted an hour on the phone with one of your chimps. Wasted my fucking time. Hire competent people, FFS!

@chriss_wade_ Hi Manoj, thank you for reaching out. I noticed that you have sent us a private message and will continue assisting you there. RB

Kindly resolve my account issues or get my money transferred to another bank @PCFinancial

@EdwinLiang @BasilEltom Hi Edwin, I'm happy to hear your issue is now resolved. Have a great day! CD

@PCFinancial @BasilEltom Thanks for reaching out! I finally got through this morning to the call centre and they were very helpful.

@PCFinancial @BasilEltom the night I get my identity compromised and need to lock my PC Financial Mastercard, your online and phone systems are down. What unfortunate timing.

@HighlmAdam Hi Adam, I'm sorry to hear about your experience. I noticed that you have reached out in a private message, I will continue to assist you there. CD

@PCFinancial Anyway to fast track getting a hold of someone? been on hold for over an hour and need some help ASAP !

@PulkitGupt32317 Hi Pulkit, I'm sorry to hear about your experience and understand your frustration. We apologize for the extended wait times. If you could kindly send a private message with your name and contact number, I can arrange for a specialist to reach out. CD

@PCFinancial I have been trying to reach your customer service for days, on calls for over 2 hours and nobody picks it up. You guys owe me $1700 and locked my card. I need a response!

@novagastropoda @EQBank Hi Nova, thank you for reaching out to PC Financial. I am sorry to hear about your experience with the wait time and the dropped call. Kindly send me a private message with your name and contact associated with your account, and I will arrange for a specialist to contact you. HB.

@PCFinancial is all of your customer service out the window now that you have been acquired by @EQBank ??? I was on hold 30 minutes this morning and then hung up on, and am now trying a second time and have been on hold for 50 minutes. Completely unacceptable.

@RomeoJulietBC Hi Romeo, thank you for reaching out to PC Financial. I am sorry to hear about your experience with the wait time and card blocked. Kindly send me a private message with your name and contact associated with your account, and I will arrange for a specialist to contact you. HB

@PCFinancial I’ve been on hold for this long already…I thought this line was available for assistance 24/7? This is my first time with a PC Mastercard but with this service, I think I’ll be cancelling it soon. Card is lock for no reason, yet no one is available to assist.

@for_vaughan @EQBank Good morning, I'm sorry to hear about your experience and understand your frustration. If you could kindly send a private message with your name and contact number, I can arrange for a specialist to reach out. CD

Cancel your @PCFinancial mastercard before it's too late. Boycott @EQBank before it's too late.

@pmpknspcbish Good afternoon, I'm sorry to hear about your experience and apologize for the extended wait times. If you could kindly send a private message with your name and contact number, I can arrange for a specialist to reach out. CD

@PCFinancial I’ve literally been on hold for 30 min after missing your call by 30s. i am so close to cancelling this horrible card. your virtual bot is useless as well. what other options do i have.

@AndreInOttawa Hi Andre, I'm sorry to hear about your experience and apologize for the extended wait times. If you could kindly send a private message with your name and contact number, I can arrange for a specialist to reach out. CD

@PCFinancial Another day, another frustrating call with PCFinancial. I was told to call the 24/7 security line at 1-877+939-3933 and was on hold for 30 minutes before someone answered. Then they couldn't figure it out and said they'd call me back. Do you just not give a shit anymore?

@PCFinancial Hey PCFinancial... Are these wait times acceptable to you? Usually I hang up quick, but want to see how far it will go

@beingtrishabh Hi Rishabh, I'm sorry to hear about your experience. I noticed that you have reached out in a private message, I will continue to assist you there. CD

@PCFinancial I was clearly told the issue would be resolved within 24 hours, yet there has been no update and no follow-up call despite commitments made by Jason and Richard. This level of service is extremely disappointing.

@PCFinancial Im beyond frustrated with these scripted responses pls stop sending. This has been one of the worst service experiences I’ve had, reached a point whr it’s becoming very difficult to stay calm and choose my words carefully, bt I’m still trying to keep this respectful.

@agreatgadsby Hi Tammy, I'm sorry to hear about your experience and understand your frustration. Your feedback is important to us. I will certainly share it with the appropriate team. CD

@PCFinancial is the worst bank for Canadian people. Don't use it. They lost over 9k of our money. We were almost homeless thanks to them.

@beingtrishabh Hi Rishabh, I'm sorry to hear no update was provided. I noticed that you reached out in a private message, I will continue to assist you from there. CD

@PCFinancial Why you guys don’t have an update like what is going on with my account even it’s been 30+ hours gone, yesterday after security team asked to complete but still no clue till which part it’s stuck or what is happening like such a worst service support, taking so time

@beingtrishabh Hi Rishabh, I noticed that you have sent us a private message and will continue assisting you there. RR

@PCFinancial in call with Richard from escalation team and trying to get the information from us without checking internally and giving scripted msg, really inadequate and unprofessional customer support. No accountability from anyone.

@beingtrishabh Kindly send me a private message with your name and contact information on your account, and I will arrange a callback from a specialist for you. HB

@PCFinancial You are asking me here in the post to share my details?

@PCFinancial really pathetic credit card service and support. Had to wait over an hour to connect with customer support, only to receive scripted responses. No resolution for the issue raised since Wednesday, and again being asked to wait another 2 working days, with any update.

@drexbrit @LoblawsON Hi, I noticed that you have sent us a private message and will continue assisting you there. RB

@PCFinancial @LoblawsON Please see direct message that I just sent.

@PCFinancial @LoblawsON I just received a new PC Mastercard, I activated it but it blocked my first purchase. This is the worst credit card ever. I tried to make the purchase on Tuesday, it is still blocked 96 hrs later.