Parliamentary and Health Service Ombudsman

Karl from Nottingham died after trust staff failed to diagnose and treat pain medication withdrawal. Our investigation compelled a coroner to hold an inquest into his death. Read more: orlo.uk/ziq07

Communication is the most common failing we see in complaints about end of life care. Families tell us they weren't told clearly that their loved one was dying. Our new report calls for urgent change. Read more: orlo.uk/ax6dI

We've published our 2025 to 2026 annual report. This year we: - made 41,109 complaint decisions - delivered Complaint Champions workshops for 135 organisations - dealt with 151,319 enquiries. Find out more and download the report: orlo.uk/FGXLt

#Complaints can make a difference. We want to help people complain if they are unhappy about government or health services – particularly people who are less likely to complain or may not be aware they can. Our website has tips to help: orlo.uk/mpDwC #FeedbackFriday

Intake Caseworker at @PHSOmbudsman in Manchester A large part of the role is to be an independent decision-maker on complaints. This involves giving people information and advice about making a complaint See: ow.ly/LvsG50ZocAI Closes 26 July #ManchesterJobs

We've published our report on communication in end of life care. It calls for mandatory training, better outcome measures and for end of life care to be prioritised in the NHS Single Patient Record rollout. Read the full report: orlo.uk/6zaWV

Our latest published cases include upheld decisions where we found failings in the care and treatment provided by NHS Trusts. View our latest casework decisions: orlo.uk/HYLMu

@GibbleJo Our annual complaints data is published on our website, with the latest data to be added soon: ombudsman.org.uk/organisations-…

@PHSOmbudsman Thanks for signposting to published decisions. Can you signpost me to the data you mention, please?

We've published our 2025 to 2026 annual report today. This year we: - made 41,109 complaint decisions - made 99% of decisions within seven days - dealt with 151,319 enquiries. Find out more and download the report: orlo.uk/BqSsG

@GibbleJo You can view our published decisions on our website at decisions.ombudsman.org.uk and each year we publish data on our website about the number of complaints we receive about the NHS in England and UK Government departments

@PHSOmbudsman Thank you . Does this report on how many enquiries/decisions relate to maternity, please?

Ombudsman Paula Sussex writes in @CSWnews about complaints providing a unique source of insight that government departments should use to identify emerging risks, improve services and stop the same problems happening again. orlo.uk/qeo1j

Communication is the most common failing we see in complaints about end of life care. Families tell us they weren't told clearly that their loved one was dying. Our new report calls for urgent change. Read more: orlo.uk/7RmOC

#Complaints can make a difference. We want to help people complain if they are unhappy about government or health services – particularly people who are less likely to complain or may not be aware they can. Our website has tips to help: orlo.uk/zzG1l #FeedbackFriday

Ombudsman Paula Sussex comments on our latest investigations into gaps in NHS dental care, including a patient who waited eight years for treatment. Read more: orlo.uk/jurUw

Gaps in NHS dental services and confusion over responsibility of care left patients in pain and without appropriate treatment. Our investigations found one patient was left in severe pain for over a year after faulty NHS root canal work. Read more: orlo.uk/f3YKD

NHS reforms must support focus on compassionate communication for end of life patients says @PHSOmbudsman ombudsman.org.uk/news-and-blog/…

In our latest Prioritising #PatientSafety blog, we explore: - a new partnership with two medical schools to help train the next generation of doctors - an avoidable death and a Trust that responded with openness - the latest patient safety news Read: orlo.uk/sK6z1

Today’s report from @PHSOmbudsman highlights poor communication from healthcare professionals who are caring for people at the end of life. It sets out practical ways to improve conversations with patients when it matters most. Read the report here: ombudsman.org.uk/publications/c…

We've published our report on communication in end of life care. It calls for mandatory training, better outcome measures and for end of life care to be prioritised in the NHS Single Patient Record rollout. Read the full report: orlo.uk/1HPWB

"There is a lack of clarity." Unclear NHS commissioning rules are leaving ADHD and autism patients without vital medication. Ombudsman Paula Sussex spoke to @Telegraph about what needs to change. Read more: orlo.uk/Vwjxs