Parliamentary and Health Service Ombudsman

What makes a complaints service work for everyone? 🎧 In our latest podcast, Sadia Mir from our Public Engagement Advisory Group shares how bringing together people from all walks of life helps us improve our service for those who need it most. 🔗 orlo.uk/r0IG0

#Complaints can make a difference. We want to help people complain if they are unhappy about government or health services – particularly people who are less likely to complain or may not be aware they can. Our website has tips to help: orlo.uk/U3KyY #FeedbackFriday

"Deaf patients and their families should have access to the same healthcare as everyone else." Our CEO comments on our investigation which found a 16yo boy had to tell his Deaf mother her father might die after hospital failed to provide interpreters. orlo.uk/8fSYB

Public Engagement Advisory Group member Sadia Mir joined us on our latest podcast to share: - why she joined the group - how the group can help the people who use our service - why diverse voices are so important to improve public services. Listen now: orlo.uk/gI8OR

Our step-by-step guides explain what happens when we first receive your complaint, how we decide if we can investigate it and what to expect if we do. Find out more: orlo.uk/KwpZW #Complaints #NHSComplaints

In our latest Prioritising #PatientSafety blog from Dr Tony Dysart, we explore: - two cases involving patients with disabilities and the improvements one Trust has made - key themes emerging from our casework - the latest patient safety news Read more: orlo.uk/QfisK

We wanted to share some top tips on how to make a complaint to the NHS in England: - Decide what you hope to achieve - Make your complaint clear - Complain as soon as possible For more top tips, visit our website: orlo.uk/476ya

Thinking of using an AI tool to help you submit your complaint to us? Make sure: - you keep it simple - you stick to the facts - it’s in your own words. For more advice on using AI visit: orlo.uk/92LQW

In our new blog, Outreach & Public Engagement Officer Alison Smith shares: - how we're helping organisations support Deaf people through the complaints process - the barriers Deaf people can face when accessing public services - how you can get involved: orlo.uk/klRjt

#Complaints can make a difference. We want to help people complain if they are unhappy about government or health services – particularly people who are less likely to complain or may not be aware they can. Our website has tips to help: orlo.uk/5KpUi #FeedbackFriday

Our latest published cases include upheld decisions where we found failings in the care and treatment provided by NHS Trusts. View our latest casework decisions: orlo.uk/9hKQ6

The world of health and social care is complicated, our simple, straightforward advice articles can help you understand what support is out there and how to access it. Check out our help today - bit.ly/2DGZUbg

What does a high quality, empathetic complaints service look like? Sadia Mir from our Public Engagement Advisory Group shares her thoughts on our latest podcast episode. Listen now 👇 orlo.uk/0gA4T

🚨 New #vacancies across the Ombudsman sector 🔹 Head of Commercial @PHSOmbudsman 🔹 Operations & Information Lead @PensionsOmbuds 🔹 Resolution Manager @TenancyDeposits 🔹 Business Support & Ombudsman Manager – NHOS 🔗 Full details & apply: ombudsmanassociation.org/ombudsman-jobs

We wanted to share some top tips on how to make a complaint to the NHS in England: - Decide what you hope to achieve - Make your complaint clear - Complain as soon as possible For more top tips, visit our website: orlo.uk/MEZfc

More than 10,000 calls have been made to Martha’s Rule helplines in the first 16 months of the scheme. Martha’s Rule gives patients and families the right to call for a rapid review if they’re worried their or a loved one’s condition is getting worse. ➡️ england.nhs.uk/2026/03/over-1…

In our new blog, Outreach & Public Engagement Officer Alison Smith shares: - how we're helping organisations support Deaf people through the complaints process - the barriers Deaf people can face when accessing public services - how you can get involved: orlo.uk/YONuk

Public Engagement Advisory Group member Sadia Mir joined us on our latest podcast to share: - why she joined the group - how the group can help the people who use our service - why diverse voices are so important to improve public services. Listen now: orlo.uk/NlCP1

AI can be a useful tool to help you submit your complaint to us. But make sure you: - keep it simple - stick to the facts - use your own words. For more advice: orlo.uk/X2S8J

When we receive your complaint, we may seek advice from experienced clinical professionals. This helps inform our decision. Find out more about how we use clinical advice: orlo.uk/H8ZUh orlo.uk/MsoXu

📢To stay updated with us, make sure you're following us on all of our platforms: 💬 LinkedIn: orlo.uk/YzfFC 💬 Instagram: orlo.uk/nH1CD 💬 Facebook: orlo.uk/bcwHW 💬 Threads: orlo.uk/Qxhc4