Parliamentary and Health Service Ombudsman

We’ve launched our new Strategy for 2026 to 2031. Our focus: fair and impartial justice for individuals and real, lasting improvements across public services. Read more: ombudsman.org.uk/strategy

The Ombudsman spoke to The Guardian about Leah, who spent a decade trying to get sterilised on the NHS. Men could get vasectomies without the same barriers, highlighting inequalities in NHS commissioning. Because Leah complained, the policy changed. theguardian.com/society/2026/m…

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🔍 Looking for a career with purpose? 🔹 Senior Caseworker – @PHSOmbudsman 🔹 HR Administrator - @TPOmb – closing today! Apply by 5pm today. Explore wider opportunities & apply now lnkd.in/eMrjRMme #OmbudsmanJobs #OAJobs #OmbudsmanCareers #Hiring

Better mental health care could have prevented a knife attack. We found serious failings including poor care planning and a missed risk review. The Trust involved is now acting on our recommendations to make service improvements. Read more: orlo.uk/NXuvL

Our Stakeholder Engagement Team had a fantastic couple of days delivering NHS Complaint Standards training at Northumbria Healthcare NHS Foundation Trust last week. Brilliant conversations and engagement with staff and some real moments of reflection. #MakeComplaintsCount

"We’ve announced our new five-year strategy - and I'm genuinely excited about what it means for the people we serve and the public services we all rely on." Ombudsman Paula Sussex shares her thoughts on our new strategy in her latest blog: orlo.uk/cuRTw

Our latest published cases include upheld decisions where we found failings in the care and treatment provided by NHS Trusts. View our latest casework decisions: orlo.uk/fvAct

In our latest blog, we share what people have told us about maternal care services, and how essential it is that new parents feel informed, involved and listened to. Read more: bit.ly/48W5q8w

Read more about our findings on our website: ombudsman.org.uk/publications/d…

We welcome this important report, which reflects what we saw in our 2024 report on improving mental health care. People are being failed when they leave inpatient care, leading to a revolving door of admissions and discharges. This must change.

A single complaint can spark change. Ombudsman Paula Sussex shares how we're harnessing the power of complaints to make public services work better for everyone in our new strategy. Read more on our website: ombudsman.org.uk/our-strategy

This week we launched our new five-year strategy with three aims: - drive improvements in public services - provide an accessible, timely and person-centred complaints process - be a recognised and influential voice in improving public services orlo.uk/t6GR5

A thought-provoking morning at the @WMinsightUK conference on Complaint Handling in the Public Sector today.  We shared insights on the relationship between public trust and complaints and the importance of good leadership.

There's a lot of jargon in the world of health and social care. We provide support and information to help you understand your options and get the help you need. healthwatch.co.uk/advice-and-inf…

It was brilliant to bring together organisations from across the public sector to mark the launch of our new strategy. We shared the Ombudsman's vision for using the power of complaints to drive lasting improvements and how we can work together to make that happen.

"If we listen carefully, act on what we hear, and work together across the system, complaints can become a powerful driver of improvement" civilserviceworld.com/news/article/f…

"We’ve announced our new five-year strategy - and I'm genuinely excited about what it means for the people we serve and the public services we all rely on." Ombudsman Paula Sussex shares her thoughts on our new strategy in her latest blog: orlo.uk/wstPo

🔍 Our Members Are #Hiring Looking to make a real difference and build a meaningful career? ⚖️ Work that supports fairness, accountability and public trust 👉 Explore & apply: ombudsmanassociation.org #OmbudsmanJobs #OAJobs #Careers @PHSOmbudsman @NIPSO_Comms @LGOmbudsman

"Complaints have real power - not just to put things right for one person, but to change how services work for millions." Watch Ombudsman Paula Sussex set out our ambitions to use the power of complaints to make public services better for everyone.