PLT Support Desk™

Hi there, we’re sorry to hear about your experience. Please send us a DM with your order details and contact information so we can look into this and assist you as quickly as possible.

@CatPhillips22 Kindly share your reachble what's app number and email address for further assistance

@PLTcarehub hello I’ve been trying to get support with a refund but can’t get a response from your team

Kindly share your reachble what's app number for further assistance.thank you

Thank you for you courage we will help you shortly thank you

@purplezumba Hi, we’re really sorry to hear you’ve struggled to get a reply, that’s not the experience we want for you. We’ve now picked this up, so please DM us your details and contact information so we can confirm everything and proceed with your refund.

@OfficialPLT how do I get a reply from you? I need to speak to someone. 10 emails, 8 what’s app messages and being patient waiting for a reply for over one month have all led to nothing. Waiting for answers and money you owe me please. Thank you 🙏

@demiia4 Hi there, this has been resolved on our end. Kindly DM your details and contact so we can confirm and continue processing your refund.

@OfficialPLT how am I paying for ROYALTY and paying for RETURNS, yet I’m still chasing you for the £300 Your customer service disappears the second a refund is involved. You’re quick enough to take money — shame Sort this out. This is actually embarrassing for a brand your size.

@Cavs_Morello So sorry to hear you’re having issues with your parcel, we know how frustrating that is! Please DM us your details and contact so we can check this for you right away.

@OfficialPLT need to do better. I’ve been having issues with my delivery! All now I still don’t have my parcel and to make things worse evri is the courier sighs. @CourierEvri sighs. Awful services man

@HayleyKavanagh4 We’re sorry to hear this! Please DM us your details and contact so we can assist you directly.

@kirstenbaldueza @OfficialPLT Totally agree. Tried to contact them 3 different ways just to get ignored on all platforms. Useless

@OfficialPLT has THE WORST customer service. Don’t recommend, don’t waste your time.

@KiaraKiandra Hi there, thank you for reaching out. Please DM us your order details and contact information so we can check the status of your refund for you.

Can’t believe I’ve been scammed by @OfficialPLT I return my items over a month ago and they refuse to give me a refund?? Claiming that my item was never returned, when it was one of their agents that talked me through the whole return process. I want my money back now!

@helen8576 Hi there, thank you for reaching out. Please DM us your order details and contact information so we can check the status of your refund for you.

@OfficialPLT how do I find out when I will be refunded for a return ?