POWERCONNECT.AI

Attending Innovate UtilityCX and thinking about spending a few extra days in beautiful #Tampa? 🌴☀️ Here’s your opportunity, #utility leaders. We’re excited to bring back our second #ThinkHigher to #Tampa on April 10, 2026 ✨🎉 The first Think Higher turned into a sensation, so we had to do it again—bigger ideas, deeper conversations, and even more practical takeaways. Think Higher was created to make space for honest discussions about what’s working, what’s not, and what’s next in #utilities—especially as #AI, #data, and modernization show up in very real ways across operations and #customerexperience 🤖📊 A few things that matter to us 👇 ✅ Free attendance for utility professionals 💬 Intentionally small, conversational, and practical format 🚫 No sales pitches—just shared learning 🤝 Thoughtful sponsorship opportunities for partners who want to be part of the discussion 👉 Utility leaders: we’d love to have you join us 👉 Partners interested in sponsoring: feel free to reach out 🚀 Save your spot—register today and be part of the conversation: bhcglobal.com/think-higher-t…

⚡ 𝗥𝗘𝗔𝗟 𝗔𝗚𝗘𝗡𝗧𝗜𝗖 𝗔𝗜. 𝗭𝗘𝗥𝗢 𝗙𝗟𝗨𝗙𝗙. Swing by our booth and see it live. We’ll show you how to create multiple agentic AI agents that can: ⚙️ Monitor your CIS / billing 🔁 Automatically resolve exceptions & to-dos 📞 Handle customer interactions through voice 🤖 Support both back office and customer experience — end to end No theory. No slides. Just real use cases running live. 📍 Booth 1113 | IUCX Let’s build what’s next — in minutes. #AI #Utilities #AgenticAI #CustomerExperience #Innovation

Thank you to Water Environment Federation / American Water Works Association for putting together such a strong format 👏 Great opportunity with Georges Gonzalez to share how Hillsborough County Water Resources is leveraging #AI across Customer Service and Dispatch ✨ Packed room. Strong engagement. Real conversations. This is where utilities are heading 💦🚀

⚡ 𝗞𝗲𝗲𝗽 𝗬𝗼𝘂𝗿 𝗖𝗜𝗦/𝗕𝗶𝗹𝗹𝗶𝗻𝗴 — 𝗡𝗼 𝗡𝗲𝗲𝗱 𝘁𝗼 𝗖𝗵𝗮𝗻𝗴𝗲 Running a legacy system… or even a newer CIS without real AI use cases? We don’t replace your systems — we activate them. 👉 Your AI layer around the CIS Turning what you already have into a modern, intelligent customer experience. 🚀 Faster. Smarter. More efficient. 🚀 Come see it live at IUCX — stop by our booth #1113! #AI #Utilities #IUCX #CustomerExperience #AgenticAI @iucx_live

🚀 Just published on @ForbesTechCncl : How To Build Trust In The Age Of Autonomous Utilities Autonomous utilities aren’t the future… they’re here. ⚡ But AI and automation alone don’t create value — trust does. As utilities move toward agentic AI and real-time decisions, trust must be built into every layer—through transparency, security, and human + AI collaboration. Because autonomy without trust = risk. We’re entering a world where utilities don’t just deliver services… they deliver confidence at scale. forbes.com/councils/forbe… #AI #Utilities #AgenticAI #Innovation #Forbes #Trust

🌈 Follow the Rainbow… At the end you won’t find a leprechaun. You’ll find AI transforming utility customer service. 🍀 Smarter agents 🍀 Faster answers 🍀 Happier customers 🍀 24/7 digital assistants That’s the POWERCONNECT.AI Pot of Gold. 🍯 Happy St. Patrick’s Day to our amazing utility community ☘️ #AI #Utilities #StPatricksDay #CustomerService #Innovation

Great evening at TEDx Sarasota tonight. 🎤✨ Grateful to be part of such an amazing and inspiring community here in Sarasota. 🌴🚀 #TEDx #Sarasota #Innovation

How To Build Trust In The Age Of Autonomous Utilities hubs.li/Q046_yQN0 Written by @stevendawsonsd of @powerconnectai

🥇 POWERCONNECT.AI is proud to be a Gold Sponsor of the upcoming hashtag#IUCX 2026. One session we’re especially excited about: ⚡ Start Small. Finish Big With AI 📅 April 15, 2026 🕥 10:45 – 11:45 AM ET 📍 Room 123 | DS2 Can utilities win with AI without massive budgets or huge teams? Absolutely. Some utilities are turning their size into an advantage by starting with low-risk, high-impact AI use cases that empower employees, build internal momentum, and deliver fast ROI. 🎤 Speakers: • Georges Gonzalez, MBA — Hillsborough County • Obe Everett, MBA, PMP® — Louisville Water Company • Maria Barannikova, PMP — BHC Global If you’re attending IUCX, don’t miss this session on how utilities can start small and finish big with AI. web.cvent.com/event/31650942… #IUCX #AI #Utilities #CustomerExperience #PowerConnectAI 🚀

POWERCONNECT.AI is proud to sponsor @TEDxSarasota right here in our hometown.✨ 🌊🌴 Supporting an event that brings together ideas, innovation, and community is something we truly believe in. We’re honored to help make TEDxSarasota possible and excited to see so many inspiring voices take the stage. tedx-sarasota.com #TEDxSarasota #MakingWaves 🚀

I’m excited to attend Innovate UtilityCX Conference 2026 and moderate our sponsor session, “Think Big, Start Small with AI.” ✨🧠 🚀 Join me along with Megan Grove, PMP (@PinellasGov), Georges Gonzalez, MBA (@HillsboroughFL, Aly Busch, PMP (@cityoflubbock) and Obe Everett, MBA, PMP® (@louisvillewater) for an engaging discussion on how utilities are putting #AI into action. 📅 April 16, 2026 ⏰ 10:45 AM – 11:45 AM ET 📍 Sponsor Solutions | Session 115 – SS6.3 AI success doesn’t come from buying the biggest platform — it starts by solving one real problem first. In this session, we’ll share real-world lessons on how utilities are launching AI initiatives that begin with a focused use case and grow into enterprise-wide impact. ⚡ Real utility AI use cases ⚡ Lessons learned from early deployments ⚡ Practical strategies to scale AI across the organization Hope to see you there! 🚀 #AI #Utilities #IUCX2026

From our developers and engineers to our project managers and leadership team, the people behind POWERCONNECT.AI make everything we’re building possible. We’re grateful for the dedication, teamwork, and passion our team brings every day. Thank you for being part of this journey. 🚀 #EmployeeAppreciation #Teamwork #POWERCONNECTAI

🚀 𝗢𝗻𝗲 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺. 𝗢𝗻𝗲 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲. Utilities shouldn’t need five different systems to manage customer service, billing issues, dispatching, and customer engagement. That’s why we built POWERCONNECT.AI. Our platform unifies: ⚡ Agent360 – AI Agent Assistance 💡 Customer360 – AI Customer Portal & Self-Service 📊 Billing Exception 360 – AI Billing Resolution 🚚 Dispatcher360 – Intelligent Dispatch Coordination All seamlessly integrated with #Oracle Utilities. We’re excited to showcase how utilities can simplify operations and elevate customer experience with one AI platform at the Oracle Edge & Utilities User Group Conference (MYOUUG) 2026 in Austin. 🤝 Come meet us and schedule a meeting with our partner BHC Global to learn how we’re helping utilities accelerate their AI journey. 👉 calendly.com/powerconnect_ai If you’re attending, let’s connect. #AI #Utilities #OracleUtilities #CustomerExperience #DigitalTransformation #AgenticAI #PowerconnectAI

Save the Date📍 We are attending the WEF/AWWA Utility Management Conference. #AI is transforming water utilities from enterprise strategy to frontline customer service. 📅 Wednesday, March 25 | 11:00 ET AM 🎤 AI Enabled Customer Service and Dispatch Transformation Join us as we share how AI is operationalized inside Hillsborough County Water Resources, integrated with core systems, accelerating staff readiness, and elevating customer experience. Register here: wef.org/events--educat… #Utilities #Water #AI #DigitalTransformation

As we get closer to #ThinkHigher – Tampa | April 10, we’re proud to recognize Neptune Technology Group as a Bronze Sponsor. ✨ Neptune has long supported water utilities with innovation and data that keep communities running — and we’re excited to have them part of a day focused on real conversations and real progress. Sponsors like Neptune help bring operations, tech, CX, field teams, and leadership together in one room. That’s where momentum happens. 🔗 Save your seat: bhcglobal.com/think-higher-t… #ThinkHigher #Utilities #WaterUtilities #UtilityLeadership #IndustryCollaboration

Almost a year ago, we saw it coming… 🔮 🎙️ #VoiceAI was going to revolutionize how customers interact with #utilities. Not IVR. Not chat. But real, intelligent Voice AI — available 24/7 — that understands intent, pulls CIS data in real time, and actually gets things done. This isn’t about answering questions. It’s about taking action. When customers speak, utilities execute. That’s exactly why POWERCONNECT.AI went searching for the right partner to elevate Voice AI across Agent360, Customer360, and Dispatcher360. Together with SoundHound AI, we’ve now enabled 100+ AI-driven use cases and automations across the full utility lifecycle. ⚡ From first call to final resolution: 🎯 Meter-to-cash workflows 🔐 Smart authentication & account verification 🏠 Start / Stop / Transfer Service automation 💳 Payments, arrangements & shut-off prevention 📅 Leak surveys, turn-ons & field scheduling 📲 Digital notifications 🧾 Billing explanations & AMI insights 🎧 Live call transcription & AI summaries 📊 Quality auto-scoring & hybrid QA 😊 Sentiment analysis & coaching insights 📈 Real-time dashboards for leadership visibility This isn’t IVR 2.0. This is Voice AI that: ✅ Understands context ✅ Connects to CIS (SAP S/4, Oracle CCB & CCS, Northstar, Harris, Jomar) ✅ Executes workflows ✅ Supports agents in real time Utilities aren’t just exploring voice anymore. It’s educating customers in real time. 📚 It’s empowering customer service teams with intelligence, not scripts. 🎧✨ It’s accelerating resolution from minutes to moments. ⚡ It’s turning every interaction into insight. 📊 And this is just the beginning. 🚀🤖 #AgenticAI #CustomerExperience #Agent360 #Customer360 #Dispatcher360 #Innovation #POWERCONNECTAI #SOUNDHOUNDAI

A Special Proud Moment ⚡ Five years ago, I walked into my very first CS Week in #Tampa — full of ideas, ambition, and belief in what the future of utilities could look like. This year… it’s back in Tampa at Innovate UtilityCX. And we’re not just attending. We’re showing up at POWERCONNECT.AI Booth #1113. 🔥 From vision to execution. From conversations to customers. From startup energy to industry momentum. Grateful for the journey. Proud of the team. And we’re just getting started. See you at Booth #1113. 🚀⚡ iucx.org/partners

🚀 One Year of Momentum. One Clear Direction. One year ago, we shared that BHC Global acquired POWERCONNECT.AI. It wasn’t just a transaction. It was a signal. Utilities are under real pressure — rising customer expectations, aging infrastructure, workforce constraints, and tighter regulatory environments. The acquisition reflected something bigger: a shift toward smarter, more responsive, more connected operations. Over the past 12 months, that shift has turned into action: ✅ AI Billing Exception launched — preventing billing errors before they reach customers ✅ Dispatcher360 rolled out — giving field teams real-time visibility and coordination ✅ Agent360 expanded — delivering deeper insights into every customer interaction ✅ Welcomed new Oracle and multi-CIS utilities onto the platform ✅ Strengthened integrations — modernizing without disrupting daily operations What makes this meaningful isn’t just the technology. It’s what it represents: utilities embracing practical innovation while protecting the stability they rely on every day. If year one was about vision, this year has been about momentum — proving that modernization doesn’t require chaos. Grateful for the partnerships. Proud of the progress. Excited for what’s ahead. ⚡ #PowerConnectAI #UtilityInnovation #AIinUtilities #Modernization #StartSmallFinishBig

🤖⚡ AI Billing Exception 360 Your AI layer on top of your CIS — monitoring activity in real time. 🚨 Billing exceptions shouldn’t control your cycle. They should be detected, predicted, and resolved — automatically. Utilities running Oracle, SAP, Harris, Hansen, Jomar, or any CIS still spend hours reviewing logs and fixing preventable errors. That ends now. We detect and prevent: • Missing recipient address • Missing rate schedule • Bill segment errors • Start/Stop SA pending too long • Consumption usage issues • Pledges • Unfrozen segments ✔ Real-time monitoring ✔ Predictive detection before billing runs ✔ Automated resolution ✔ Intelligent routing for complex cases No spreadsheets. No billing-cycle panic. 🚀 Stop chasing exceptions. Start preventing them. #AIinUtilities #UtilityInnovation #BillingAutomation #CIS #Oracle #SAP

We’re proud to share that POWERCONNECT.AI has been named one of #FrostSullivan’s Top 25 Companies to Action in the Power Grids Industry for 2025. ⚡️ This recognition validates what we’ve believed from day one — utilities are ready for smarter, faster, more personalized experiences powered by AI. At POWERCONNECT.AI, we’re not just layering in technology. We’re transforming how utilities operate and serve. 🔹 Delivering real-time insights directly to agents — so they have the right answers instantly 🔹 Providing customers with personalized, AI-driven experiences 24/7 🔹 Unifying engagement, payments, service requests, and usage into one intelligent ecosystem 🔹 Elevating employee performance while improving customer satisfaction We modernize utilities without rip-and-replace disruption — keeping people, process, and trust at the center of innovation. The next generation of utility experience is already here and we’re proud to be leading it. 🚀 Take a look at the report and see why POWERCONNECT.AI continues to move the industry forward.