Steve Dawson

Building with AI isn’t about hype. It’s about learning fast, listening harder, and leveling up the team every single day. Leadership isn’t about being the smartest person in the room. It’s about creating a room where smart thinking happens. Founders don’t have all the answers. The best ones ask better questions, stay curious, and keep sharpening their skills. AI is just the tool. The real advantage isn’t the tech. It’s building a team that knows how to think, adapt, and lead with it. This week we had our internal kickoff with the product team and are showcasing some exciting new things soon. 👀⚡ Back to learning. Back to building. 🤖🚀

Proud of our team for pulling off our second Think Higher event right before IUCX, right in the heart of Tampa 🙌 In the utility industry and near Tampa? This is a free event you don’t want to miss. Real conversations with utilities on what’s actually working and what’s not ⚡ What we’ll be covering: • Digital Payments Meets CX 💳 • Thinking Big, Starting Small with AI 🤖 • Cybersecurity and Threat Intelligence 🔐 • Breaking Silos and Delivering Technology That Works 🚀 • Female Leaders Driving the Future of AI 👩‍💼 • Real Customer Service Stories from the City of Winter Haven 🏙️ • Community giveback with Hillsborough County Fire Rescue ❤️ • Behind the scenes tour of a live water facility 💧 This is where utilities come to connect, learn, and move things forward. If you’re around, join us and feel free to bring a colleague. 📍 Tampa 📅 April 9–10 Register here: bhcglobal.com/think-higher-t…

Everything you need to know before you reach the office this morning. fortune.com/2026/03/27/ant…

Happy Saturday ✌️😎☀️

⚡ 𝗥𝗘𝗔𝗟 𝗔𝗚𝗘𝗡𝗧𝗜𝗖 𝗔𝗜. 𝗭𝗘𝗥𝗢 𝗙𝗟𝗨𝗙𝗙. Swing by our booth and see it live. We’ll show you how to create multiple agentic AI agents that can: ⚙️ Monitor your CIS / billing 🔁 Automatically resolve exceptions & to-dos 📞 Handle customer interactions through voice 🤖 Support both back office and customer experience — end to end No theory. No slides. Just real use cases running live. 📍 Booth 1113 | IUCX Let’s build what’s next — in minutes. #AI #Utilities #AgenticAI #CustomerExperience #Innovation

Thank you to Water Environment Federation / American Water Works Association for putting together such a strong format 👏 Great opportunity with Georges Gonzalez to share how Hillsborough County Water Resources is leveraging #AI across Customer Service and Dispatch ✨ Packed room. Strong engagement. Real conversations. This is where utilities are heading 💦🚀

⚡ 𝗞𝗲𝗲𝗽 𝗬𝗼𝘂𝗿 𝗖𝗜𝗦/𝗕𝗶𝗹𝗹𝗶𝗻𝗴 — 𝗡𝗼 𝗡𝗲𝗲𝗱 𝘁𝗼 𝗖𝗵𝗮𝗻𝗴𝗲 Running a legacy system… or even a newer CIS without real AI use cases? We don’t replace your systems — we activate them. 👉 Your AI layer around the CIS Turning what you already have into a modern, intelligent customer experience. 🚀 Faster. Smarter. More efficient. 🚀 Come see it live at IUCX — stop by our booth #1113! #AI #Utilities #IUCX #CustomerExperience #AgenticAI @iucx_live

Love these kind of morning runs ☀️ #blessed #happyweekend

🚀 Just published on @ForbesTechCncl : How To Build Trust In The Age Of Autonomous Utilities Autonomous utilities aren’t the future… they’re here. ⚡ But AI and automation alone don’t create value — trust does. As utilities move toward agentic AI and real-time decisions, trust must be built into every layer—through transparency, security, and human + AI collaboration. Because autonomy without trust = risk. We’re entering a world where utilities don’t just deliver services… they deliver confidence at scale. forbes.com/councils/forbe… #AI #Utilities #AgenticAI #Innovation #Forbes #Trust

🌈 Follow the Rainbow… At the end you won’t find a leprechaun. You’ll find AI transforming utility customer service. 🍀 Smarter agents 🍀 Faster answers 🍀 Happier customers 🍀 24/7 digital assistants That’s the POWERCONNECT.AI Pot of Gold. 🍯 Happy St. Patrick’s Day to our amazing utility community ☘️ #AI #Utilities #StPatricksDay #CustomerService #Innovation

How To Build Trust In The Age Of Autonomous Utilities hubs.li/Q046_yQN0 Written by @stevendawsonsd of @powerconnectai

Great evening at TEDx Sarasota tonight. 🎤✨ Grateful to be part of such an amazing and inspiring community here in Sarasota. 🌴🚀 #TEDx #Sarasota #Innovation

Quick 10k run 🏃‍♂️✌️

Alright Dad… be honest. What were you like in the 90s? 😆

Apparently the #Chipotle chatbot just went viral. Now ordering lunch apparently requires solving a #Python linked list problem first. #AI #Chatbot #Viral

Blessed for a new day 🙌

How To Build Trust In The Age Of Autonomous Utilities forbes.com/councils/forbe… @ForbesTechCncl

🥇 POWERCONNECT.AI is proud to be a Gold Sponsor of the upcoming hashtag#IUCX 2026. One session we’re especially excited about: ⚡ Start Small. Finish Big With AI 📅 April 15, 2026 🕥 10:45 – 11:45 AM ET 📍 Room 123 | DS2 Can utilities win with AI without massive budgets or huge teams? Absolutely. Some utilities are turning their size into an advantage by starting with low-risk, high-impact AI use cases that empower employees, build internal momentum, and deliver fast ROI. 🎤 Speakers: • Georges Gonzalez, MBA — Hillsborough County • Obe Everett, MBA, PMP® — Louisville Water Company • Maria Barannikova, PMP — BHC Global If you’re attending IUCX, don’t miss this session on how utilities can start small and finish big with AI. web.cvent.com/event/31650942… #IUCX #AI #Utilities #CustomerExperience #PowerConnectAI 🚀