PlayStation Support US

Starting today, "Ask PlayStation" will be renamed to "PlayStation Support US"✨ As we evolve, we'll keep listening and providing you with support that fits your needs!

To find out more about PS5 Pro compatibility with covers, stands and drives, as well as PS5 Pro resolution features, visit the guide below. 💡Compatibility Guide for PS5 Pro playstation.com/support/hardwa…

"When does my current PlayStation Plus plan expire?" With the PlayStation App, you can check your next payment date on the go! 💡How to manage your subscriptions on PlayStation Store playstation.com/support/store/…

Press the PS button once on your DualSense to access additional settings. You can adjust 📺Output device settings 🔊Volume levels 🗣Voice chat 💡How to use DualSense wireless controller playstation.com/support/hardwa…

With PlayStation Plus, you can find right service plan for your gaming! ✅PlayStation Plus Essential ✅PlayStation Plus Extra ✅PlayStation Plus Premium 💡PlayStation Plus subscription plan guide playstation.com/ps-plus/

Always use a valid and accessible email address as your sign-in ID, so you can easily recovery your account. 💡How to change your sign-in ID #change" target="_blank" rel="nofollow noopener">playstation.com/support/accoun…

[Backwards compatibility] Over 4,000 PS4 games are playable on PS5✨ Your digital PS4 games and PS4 save data can be transferred to your PS5. Check out the FAQ for more! 💡PS5 Backward compatibility playstation.com/support/games/…

You can enjoy classic games through the PlayStation Plus Premium Classics Catalog✨ We have mapped SELECT button on the left side and START button on the right side of the touchpad on the PS5/PS4 controller. 💡Guide to the Classics Catalog playstation.com/support/subscr…

If you have a PULSE 3D wireless headset, you can adjust your PS5 equalizer settings🎧 There are 3 modes to choose from. Standard: Balanced bass and treble Bass Boost: More bass Shooter: Striking shots and footsteps. 💡PS5 audio settings playstation.com/support/hardwa…

If your digital game freezes or crashes during gameplay, try these troubleshooting steps. ⚙️Troubleshooting Freezes/Crashes playstation.com/support/games/…

Built for the Fighters who want it all. Enter the Octagon with 7 days of early access starting June 12th when you pre-order the #UFC6 Ultimate Edition: x.ea.com/89088

You can change the background of the Welcome Hub on PS5✨ Customize your background and widgets in the Welcome Hub and enjoy your own style! 💡How to customize the Welcome hub on PS5 consoles playstation.com/support/accoun…

Supported PS4 games can be upgraded to their downloadable PS5 versions. In addition, this page also shows how to access available bonus content (such as art books and soundtracks) on the PS5. 💡How to upgrade supported PS4 games to PS5 playstation.com/support/games/…

Please be respectful when using in-party voice chats on PS5 consoles. If you encounter harassment or other inappropriate behavior, you can report it & the PlayStation Safety team will review & respond accordingly. 💡Reporting inappropriate behavior on PS5 playstation.com/support/accoun…

The PS5 Pro console can play over 8,500 PS4 games✨ By turning on the [Enhance Image Quality for PS4 Games] on your PS5 Pro, you can enjoy eligible PS4 games in higher image quality! 💡How to enhance image quality for PS4 games on PS5 Pro playstation.com/support/games/…

If you are suspended for a Code of Conduct violation, you can check your account status at any time by visiting this page. 💡My Support playstation.com/safety/status

🔒Does one of your games have a padlock icon? 🔎Unable to find a specific game purchase or add-on? 💥Does a game unexpectedly shut down? Try restoring licenses for the cases above. 💡How to restore licenses on PS5/PS4 playstation.com/support/games/…

🔒Does one of your games have a padlock icon? 🔎Unable to find a specific game purchase or add-on? 💥Does a game unexpectedly shut down? Try restoring licenses for the cases above. 💡How to restore licenses on PS5/PS4 playstation.com/support/games/…

"I want to download a new game, but my PS5 doesn't have enough storage space😭" In that case, you can transfer data from your PS5 console to these types of storage devices! 💡How to Manage PS5 Storage Space playstation.com/support/hardwa…

On PS5/PS4, you can play videos and music using 🔹Blu-ray Discs 🔹DVDs 🔹USB drives Enjoy movies, videos, and music on different media formats with PlayStation consoles🎥🎶 💡How to play videos and music on PS5/PS4 playstation.com/support/hardwa…

Do you know about PlayStation Repairs (Issue Diagnosis)? Answer a few questions and we can show you how to resolve issues you may have with your PlayStation products! 💡PlayStation Repairs (Issue Diagnosis) repairs.playstation.com