PTP

When AI systems misread signals and make automated decisions, the friction customers experience erodes trust, retention and revenue ow.ly/XgZh50Yv23a

82% of customers would consider going back to a company if it made the effort to fix a bad customer experience. When organizations apologize, take ownership and make things right, customers often come back ow.ly/hQyO50Yv1Vz

The brands recognized for the best customer service strike an intelligent balance between human CS agents and AI-based support and are praised for speedy resolutions and positive outcomes. ow.ly/IIl650Yv1Pp

88% of companies now use AI in at least one function, yet only about one-third have begun scaling across the enterprise. Most remain stuck in pilot mode, without redesigning the operational workflows that actually deliver customer value ow.ly/RE8o50Yv1N6

85% of consumers say saving money is the most important loyalty program benefit, outweighing perks such as early access, exclusive offers and convenience features ow.ly/C7qz50Yv1K6

86% of community builders believe having their own online community will improve core operations, and 85% say it has a positive impact on trust and the customer journey ow.ly/vijJ50Ym4sc

In an era where AI-generated content proliferates, the brands that stand out will be those that remain human at their core. For retail brands, the lesson is simple: AI can enhance, but authenticity wins ow.ly/9qmo50Ym4qi

S&P Global forecasts real consumer spending growth to slow to 2.0% in 2026, down from a 2.7% average over the past three years. With inflation lingering and labor markets cooling, households are becoming more selective about how and where they spend ow.ly/xpMY50Ym4ep

We’re hiring! Sales Account Executive – Enterprise Expansion REMOTE 7+ years of enterprise sales experience, 3+ years selling CX or contact center solutions. Experience building and executing a multi-year strategic plan within assigned enterprise accounts ow.ly/xfSp50YncWQ

Companies that laid off workers for AI didn’t do so because the technology was so successful, but to move resources to invest in the technology. Most layoffs last year were caused by major federal disruptions and economic conditions ow.ly/i3og50Ym49s

We’re hiring! Sales Account Executive – Enterprise Expansion REMOTE 7+ years of enterprise sales experience, 3+ years selling CX or contact center solutions. Experience building and executing a multi-year strategic plan within assigned enterprise accounts ow.ly/xfSp50YncWQ

Amazon plans to invest $12 billion in artificial intelligence data centers in Louisiana. The company’s AI spending is expected to balloon to $200 billion this year, more than any of the other hyperscalers ow.ly/fbNn50Ym45n

70% of luxury customers switched their preferred brand in the past five years, a concerningly high figure that could signal a breakdown in trust and emotional connection, that could ultimately harm sales ow.ly/KCC150Ym3xl

We’re hiring! Sales Account Executive – Enterprise Expansion REMOTE 7+ years of enterprise sales experience, 3+ years selling CX or contact center solutions. Experience building and executing a multi-year strategic plan within assigned enterprise accounts ow.ly/xfSp50YncWQ

58% of T-Mobile, AT&T and Verizon customers are considering switching to a different phone carrier as prices rise. Due to this trend, all three companies risk losing a combined 230 million customers ow.ly/2ohz50Ym3hk

CVS Health is touting how it uses generative agent simulations to help its customer experience team test ideas with AI powered stand-ins that behave like real customers and patients ow.ly/gLmy50Ym3es

We’re hiring! Sales Account Executive – Enterprise Expansion REMOTE 7+ years of enterprise sales experience, 3+ years selling CX or contact center solutions. Experience building and executing a multi-year strategic plan within assigned enterprise accounts ow.ly/xfSp50YncWQ

Modern contact centers no longer act as reactive service desks. Today, they serve as strategic hubs for customer experience, operational efficiency, and risk control ow.ly/XPqX50Yhnnc

47% of customers can’t get a straight answer from a bot, and hallucinations account for roughly 44% of distrust in AI support. Even more telling: 60% say they don’t trust AI at all if there’s no clear human backup ow.ly/cHAg50YhnlR

The quickest way to wreck AI transparency & trust is to sell the idea that the system won’t mess up. Customers aren’t asking for perfect AI. They’re asking not to be misled when something goes sideways ow.ly/6tXW50YhnkZ