PUBG: BATTLEGROUNDS Support

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[PC] Hotfix Notice A hotfix has been applied today at 10:13UTC to fix the following issue: - Issue where the underwear design of Contender: Eve's LOOK 2 was unintentionally altered. - Issue where the Harley-Davidson™ Motorcycle's top speed is slightly lower compared to the state without the skin equipped. -Issue where the Event Pass: PAYDAY "Class Specialist" mission is not completed, even when all progress in a single class was already finished prior to Act 4 being unlocked. : For players who met the mission conditions but did not have their mission marked as complete, we will process the completion sequentially. Please update the game client before logging in to the game.

[PC] Hotfix Notice A hotfix has been applied today at 10:03 UTC to fix an issue where swimming was not possible when entering water in other modes after playing PAYDAY mode. Please update the game client before logging in to the game. We will also work to address any additional known issues as quickly as possible, and further updates will be shared through an official notice.

[PC] Known Issues after the #41.2 Update The following issues have been identified after the #41.2 Update. We are currently working to resolve them as quickly as possible, and will provide a separate notice as each fix is completed. [Known Issues] - An issue where the underwear design of Contender: Eve's LOOK 2 was unintentionally altered. - An issue where the Harley-Davidson™ Motorcycle's top speed is slightly lower compared to the state without the skin equipped. - An issue where the Event Pass: PAYDAY "Class Specialist" mission is not completed, even when all progress in a single class was already finished prior to Act 4 being unlocked. - An issue where swimming is not possible when entering water in other modes after playing PAYDAY mode. We apologize for the inconvenience.

[PC] Issue Sharing - Swimming Unavailable in Other Game Modes After Playing PAYDAY Mode We have identified an issue where players are unable to swim after entering water in other game modes following playing PAYDAY mode and are currently investigating the cause. If you experience this issue, please fully exit the game and restart before playing other modes after PAYDAY mode. We apologize for the inconvenience.

[PC] Map Rotation Issue – Update 41.2 (Issue Fixed) An issue was identified where the map rotation for Update 41.2 was applied differently from the previously announced details. This issue has now been resolved. We sincerely apologize for any confusion this may have caused.

[PC] - #41.2 Update Maintenance (Completed) The maintenance has been completed at 08:44 UTC. We have identified an issue causing intermittent delays when entering the lobby after a match ends. We apologize for the inconvenience.

[PC] - #41.2 Update Maintenance Live server maintenance has started and is expected to last 9.5 hours.

[PC] Update #41.2 maintenance schedule - Extension Notice Live servers will enter maintenance for approx. 9.5 hours (extended by 1 hour) starting May 13, 0:00am UTC / 9:00am KST. After the maintenance is complete, contents for #41.2 update will be available.

[PC] Update #41.2 maintenance schedule Live servers will enter maintenance for approx. 8.5 hours starting May 13, 0:00am UTC / 9:00am KST. After the maintenance is complete, contents for #41.2 update will be available.

[PC & CONSOLE] Crafter Pass: Stellar Blade Issue (Issue Fixed) An issue was identified in the Crafter Pass: Stellar Blade where the "Claim All" button was activated even when no rewards were available to claim, and clicking the button caused infinite loading. This issue has now been resolved. We sincerely apologize for the inconvenience this may have caused.

[PC & CONSOLE] Event Center SPECIAL CHECK-IN Day 5 Check-in Issue (Issue Fixed) In addition to the previously announced issue, we have identified that some check-ins other than Day 5 were also not being reflected properly. This issue has been resolved as of 07:41 UTC. Players whose check-ins were not reflected can log back in to receive their attendance rewards. We sincerely apologize for the inconvenience this may have caused.

[PC] Event Center SPECIAL CHECK-IN Day 5 Check-in Issue We are currently investigating an issue where some players are unable to complete the Day 5 check-in for the SPECIAL CHECK-IN event in the Event Center. We sincerely apologize for the inconvenience this may have caused.

[PC] Weekly Maintenance - Additional Fixes Additional Fixes - Ranked Mode Daily Schedule Additional Adjustment : Following the previous adjustment to Ranked mode operating hours, we will be making additional adjustments to the Ranked mode daily schedule for regions with limited matchmaking conditions. [Operating Hours] - SA Duo (Hours Reduced) : UTC 23:00 ~ 01:00 (KST 08:00 ~ 10:00) Total 2 hours - NA Squad (Hours Reduced) : UTC 02:30 ~ 04:30 (KST 11:30 ~ 13:30) Total 2 hours - EU Squad (Hours Reduced) : UTC 13:00 ~ 22:00 (KST 22:00 ~ 07:00) Total 9 hours

[PC] Weekly Maintenance This week's weekly maintenance (4/29 02:00 UTC) will have no server downtime. Fixes: - Server stabilization

[PC] - Maintenance (Completed) The maintenance has been completed at 03:54 UTC.

[PC] - Maintenance Maintenance has started and is expected to last 4 hours.

[Console - Xbox] G-Coin Items Not Displaying in Xbox Store Add-Ons Page Currently, there is an issue where 2,000 G-Coin and 5,000 G-Coin items are not appearing on the Xbox Store Add-Ons page for some accounts. We are working to resolve this as soon as possible. We apologize for the inconvenience.

[PC] Maintenance Schedule Live servers will enter server maintenance for approx. 4 hours starting April 22nd, 00:00 UTC / 9:00am KST. Maintenance content: - Fixed an issue where uncommon gear's bonus skill effects in Xeno Point mode were incorrectly applied, causing super skill damage to be reduced. - Ranked Mode Daily Schedule Expansion After confirming that the operating hours adjustment for Ranked mode piloted in select regions has been effective in improving matchmaking conditions, it will be expanded to additional regions with limited matchmaking conditions. [Operating Hours] - SA Squad (Hours Reduced) : UTC 22:30 ~ 03:30 (KST 07:30 ~ 12:30) Total 5 hours - SA Duo : UTC 23:00 ~ 01:30 (KST 08:00 ~ 10:30) Total 2 hours 30 minutes - NA Squad : UTC 00:30 ~ 04:30 (KST 09:30 ~ 13:30) Total 4 hours - EU Squad : UTC 12:00 ~ 00:30 (KST 21:00 ~ 09:30) Total 12 hours 30 minutes - SEA Duo (Unchanged) : UTC 11:00 ~ 17:00 (KST 20:00 ~ 02:00) Total 6 hours