Zilch

@RumanaBegum85 Oh no, that’s not good. Please send us a DM if you’re still having issues. We’ll be happy to look into this for you.

@PayZilch is the app down? Mines won’t let me log back in and my partners one balances not updating

@emtasmic That’s really disappointing to hear, feel free to drop as a DM if you’re still having issues with this

@PayZilch Why can’t I log in? The app just stays on the loading screen.

@Beliebinsanders So sorry to hear this. Please drop us a DM and we’ll look into this for you.

Why aren’t I getting any emails from @PayZilch when it says it’s sending me an email to log in :( ffs!!

@SianMoss687282 We experienced a technical issue with a third-party service earlier but it’s all sorted now. You can log back in and continue using Zilch as usual. Drop us a DM if you still need any help.

@PayZilch is your app down? I can’t log in?

@AislingCONeill So sorry to hear this. If you still need help, please drop us a DM and we’ll look into this for you!

@PayZilch trying to register but keep getting error 400 code hellllppppp

@Jem_h1985 We’re so sorry you’ve had issues with your purchases and we’d love the opportunity to make things right. We’ve sent you a DM. Get back to us when you have a minute and we’ll get to the bottom of this.

Be careful guys if you’s have a @PayZilch account, not happy today I selected a pay in full for a store i was in and it opened my wallet to pay but then set the payments as pay over 6 instead meaning I’ve now been stuck paying an extra £3 in fees

@0utflow We've sent you a DM so we can look into this. Please respond there and we'll help get this sorted.

@PayZilch I use zilch a lot but always the pay in full option for the cashback. I have just noticed you appear to be reporting these transactions as BNPL to credit agencies which may be impacting my credit score. This is unfair and not true when these are not BNPL transactions.

@LennyVerralis Sorry to hear this. We have sent you a DM, respond there and we’ll look into this for you.

@PayZilch I’ve received a email saying I’ve missed a payment when I havnt and it’s all up to date on the app , I’ve emailed the email in email too but have seen and heard not great things about support so reaching out here , thanks

@paulfindlow We’re so sorry for any difficulties caused. We’ve sent you a DM with more information.

@PayZilch nothing reached bank yet. Over £500 left it though what’s happening

@LeiperLynda We’re so sorry for any difficulties this technical error caused. You should have received this by now. We’ve sent you a DM so we can help you further.

@ConradJohnson25 @Moomoo9118 @_JayBrown_ @AlanPender2073 We’ve responded to your other comment but please let us know if you have any questions or if we can help in any way. We understand how stressful this must have been and we’re sorry.

@Moomoo9118 @PayZilch @_JayBrown_ @AlanPender2073 Joke this isn’t it

@PayZilch WTF is going on zilch?had 2 instalment due off today and you have taken 12 payments,been on hold since 8am

@Moomoo9118 All refunds have been processed on our side and should be in your bank now. Please send us a DM and we’ll do our best to help.

@ConradJohnson25 @PayZilch @_JayBrown_ @AlanPender2073 Yeah but about £100 short. They wont get another penny from me

@_JayBrown_ We're so sorry for any stress you've experienced while we resolved this technical error. We’ve responded to your other comments, but please DM us so we can see how else we can support you.

@Moomoo9118 @ConradJohnson25 @AlanPender2073 @PayZilch They have put a voice message on now saying they are aware etc etc......I don't think they realise the damage they have now caused for so many people taken 15 x £24.24 and 5 x £5.24 from me, it's totally screwed me

@_JayBrown_ @Moomoo9118 @ConradJohnson25 @AlanPender2073 We're so sorry for any stress you've experienced while we resolved this technical error. We’ve responded to your other comments, but please DM us so we can see how else we can support you.

@Moomoo9118 @ConradJohnson25 @AlanPender2073 @PayZilch My rent is also due today and I go on holiday tomorrow I only see my son in the holidays and due this fuck up it's causing so much stress and upset and I get an email reply saying "we aim to respond in 7 working days" absolute joke 😡😡😡

@JamieGHeard We emailed all affected customers, you should have received this by now. We’ve sent you a DM so we can help you further.

@PayZilch No mine hasn’t be refunded

@ConradJohnson25 @_JayBrown_ @Moomoo9118 @AlanPender2073 We’ve responded to your other comment but please let us know if you have any questions or if we can help in any way. We understand how stressful this must have been and we’re sorry.

@_JayBrown_ @Moomoo9118 @AlanPender2073 @PayZilch They won’t be much help, I would suggest deactivating your card or if you can transferring money to another account if you have one

@Saunders83Carly We emailed all affected customers, you should have received this by now. If not, send us a DM and we’ll do our utmost to help.

@PayZilch has taken triple transactions out of my bank today for two purchase total of 6 payments reaching over £100 total disgrace one supposed to be a final payment left me in a absolute meltdown this morning unable to pay bills…. No way of reach or response disgusting….🥺

@CodeName_sigma @lisadunnill We emailed all affected customers, you should have received this by now. If not, send us a DM and we’ll do our utmost to help.

@lisadunnill @PayZilch It’s happen to me!

@PayZilch why have you taken 1 payment 6 times today. All 6 payments have now left my account and gone through and not even pending

@Jessicooo We emailed all affected customers, you should have received this by now. If not, send us a DM and we’ll do our utmost to help.

I just called @PayZilch regarding the extra payments pending. They are aware of this, & refunds are being processed ASAP. Took me 11 minutes to get through & the advisor I spoke to was very polite to speak with. He said the refunds could take 24-48 hours or even 5 days.

@Jxtxmx We emailed all affected customers, you should have received this by now. If not, send us a DM and we’ll do our utmost to help.

@emmamurdoch92 @PayZilch Same! I’m £149 down made plans to get uniforms in today aswell! 4 x £24.24 3 x £17.59 Payments I already cleared last month!

@PayZilch hi. I've had a payment made today which it should habe been but it's been taken out 6 times and my bank is now £150 down!! It's not good I can't afford to have this money missing