Payoneer Customer Care

@Chaudhrytayab01 @Payoneer @Chaudhrytayab01 Hi Muhammad, we understand how important this is for you, so our team can assist you promptly. We're here to help and will work to resolve this as quickly as possible. 😊

@Payoneer My Fiverr payments are being declined and I am really worried about this issue. Name: Muhammad Tayab Customer ID: 53453982 Please resolve my account issue urgently. I am waiting for my payment and this delay is causing problems. @Payoneer_Help @Payoneer_Help

@Akshayagrawal09 @Payoneer @Akshayagrawal09 Hi! Have you already emailed our Support Team at paynr.co/ask? Please note that the availability of communication channels is determined automatically to ensure the most optimized support experience for all our customers.

@Payoneer_Help @Payoneer Unable to send messages and if I choose live chat than it's ask for sign in.

@Payoneer @Payoneer_Help what's the issue with your website whenever I try to log in always declined the credentials even changed the password too?

@RanaTalhaAsif63 @RanaTalhaAsif63 Hi! After checking, we can confirm that your request has already been addressed today under the reference number 260126-007368. We recommend continuing the conversation via email if you have any other questions.

@Payoneer_Help Ref: [260220-007889] # 525849105 — 24 hours update promised on March 14. It’s been 7 days, no response. Kindly share status.

@Payoneer_Help i need help

@RanaTalhaAsif63 @RanaTalhaAsif63 Hi! Thanks for the reference number. Sorry for the delay with your account reinstatement. It looks like the issue is now resolved. We’ve emailed you the details — feel free to reply if you need anything else.

@Payoneer_Help Ref: [260220-007889] # 525849105 — 24 hours update promised on March 14. It’s been 7 days, no response. Kindly share status.

To our community ❤️ Please do not share any personal information with non-official Payoneer channels. We will never ask for passwords in order to assist you.

@evkonoff @evkonoff Hey there! We have checked here for you, and our team will reply to your email soon.

@Payoneer_Help It was 260202-024771, thanks

@Payoneer_Help How can I get real assistance? I opened a fully verified company account, made 0 transactions, and was immediately banned for "suspicious activity." I’ve been trying to reopen it for months. Support has been a nightmare: agents constantly rotate, ask for different documents, go silent for weeks, and then randomly close my tickets as "solved." I can't call because your automated system doesn't recognize my customer ID, and I can't use live chat because I can't log in. The customer experience has been absolutely horrible. Who can actually help me resolve this?

@thytweets @thytweets Hi! Thanks for sharing your reference number. We understand your concern about  your pending Etsy payments and we’re here to help. We’ve emailed you the details. Reply if you need anything else.

@Payoneer_Help Need your assistance with Support Reference Number: 260317-003957, Customer ID: 4158812. I am contacting phone support for past 2 weeks but no resolution so far. Please do the needful at earliest as it is worrying.

@dounglamchan We are sorry to hear this. To address your concerns, please contact our dedicated Customer Care team at paynr.co/ask and provide the necessary details.

@Payoneer_Help Hello, I’m having an issue with my Payoneer account. I’m currently stuck on the “Identity Verification with Photo” step. The live chat is not working properly and keeps freezing, so I cannot get help through the system.

@Ishara_Silva123 @Ishara_Silva123 Hey there! After checking your request, we can see that our team has replied to your email.

@Payoneer_Help Thank you for your response. Reference number for this inquiry: #260320-001183

@Payoneer_Help I believe my account was closed by mistake. No violations from my side. This is affecting my ability to continue business operations. Kindly review and check your inbox for more information. 🥺

@KiyoshiFujiokaa @KiyoshiFujiokaa Hey there! We have checked here for you, and our team will reply to your email soon.

@Payoneer_Help Today I talked with Ms. Dhanna Michelle of Payoneer Customer Care. And per her request I sent some documents and photos like ones of the passport, holding the handwriting date and PDF files of the company registration etc... My reference number: 260320-000225 #541944814.

@Payoneer_Help I sent you some messages several times via customer center mail form but there was no response. How should I do?

@saeedmobile215 @Payoneer @saeedmobile215 Hey there! At Payoneer, we're committed to keeping your personal data secure. For this reason, we can't share it on social media. Please contact our support team at paynr.co/ask for assistance.

@Payoneer_Help @Payoneer Hello, my account (Customer ID: 66150737) was closed without any email notification. I have a balance of $1,000+ which is my freelance income. I cannot login to contact support. Please help me recover my funds. Email: saeedmobile215@gmail.com PLZ Help me

@Ishara_Silva123 @Ishara_Silva123 Hello! We're sorry to hear about your account closure. Please send your reference number so we can review your case.

@Payoneer_Help I’ve already contacted support multiple times via your official link, but I keep receiving the same automated response saying my account cannot be reopened. This is extremely frustrating as I have not violated any policies. I kindly request a manual review of my request!

@Ishara_Silva123 @Ishara_Silva123 Hi! Please share your reference number so we can assist. For security reasons, we can’t reply via DM. Waiting for your response!

@Payoneer_Help Could you please kindly check your DM.

@mfaheemlalian @Payoneer @mfaheemlalian We understand how urgent this is for your business and want to resolve it as quickly as possible. Our Internal Team is actively handling your case. We’ll notify you via email as soon as new information becomes available.

@Payoneer_Help @Payoneer @Payoneer_Support Urgent help Case ID: 260316-013162. ​Stuck for 7 days due to Two-Step Verification (OTP) bug. I cannot access my account. Already emailed reset details but no action. Please RESET my 2-step verification manually NOW! My business is stuck

@hayari_mora @Payoneer @hayari_mora Thank you for submitting your request with the Application ID. We’re reviewing it and will prioritize your case to help you regain access as soon as possible. For any further assistance, please visit paynr.co/ask. We appreciate your patience! 🙏

@Payoneer_Help @Payoneer Thank you for the response. I have just submitted the request via the link provided with my Application ID: 102707309. I would appreciate it if you could escalate this so I can access my account and continue my work with Amazon KDP. Looking forward to your help! 🙏

@Payoneer_Help @Payoneer Hello, my application (ID: 102707309) has exceeded the 3-business-day review period. My account is 'Blocked' and I haven't received the verification email. I need to access my account to provide documentation. Can you please look into this? Thank you.

@saim_khan011 @saim_khan011 Hello! We understand the urgency and are working to resolve your issue as quickly as possible. For specific updates, please share your details here: paynr.co/ask so our team can assist you promptly. Thank you for your patience! ⚡

@Payoneer_Help Please provide me some info related to my account that how much time it is going to take by your team to resolve the matter??