PenFed Credit Union

@mkemp623 Hi there, thank you for contacting us. We’d like to help you with debit card. Could you please send us a private message with your name and phone number so we can locate your account? Thank you, we look forward to hearing from you.

@PenFed Still waiting for card and a call back...wth?

@PenFed how can i spend an hour on the phone with 3 people TO confirm/GUARANTEE SHIPMENT OF debit card before an intl flight and YOU STILL SENT TO WRONG ADDRESS. AND NOW I HAVE NO ACCESS TO CASH. #FAIL

@kornholio64 Hello! Thank you for your valuable feedback on how we can better serve you in our financial centers.

@PenFed I’m at the branch in Mayaguez, PR, 00682. Took a turn to talk to an associate, they have called people that came after us. I know that they are here to open new accounts, but a turn is a turn in any other bank. Fix this, some people come here with a schedule.

@kornholio64 Hello there, we do not partner with ATH mobile at this time and have no immediate plans for the future.

@PenFed Today I moved my accounts to Penfed in Puerto Rico. And tonight I found out that PF is not part of the network for ATH Movil, which is a GREAT part of how I received payments and paid providers. Is PF going to be part of Ath Movil anytime soon? I found this searching.

@wenkamal Hi there, we're sorry to hear you had a poor experience. If you are still in need of assistance, please give us a call at 800-247-5626 or message us at PenFed.org/help. Our Member Service team would be happy to help you.

@PenFed worst policy trying to register car transferring from Va to Al cannot get a title print out emailed has to be paper copy? I now have to wait 2 weeks? Pended will mail a copy to AL office and I will wait ?

@Chrystahl225417 Hello. We are very sorry to hear that your father has had poor experiences with our Member Service team and accessing his funds. If he would like to discuss this situation further, he is welcome to contact us at 800-247-5626 and our Member Concerns team will be happy to help.

@PenFed Talofa, I am writing to formally escalate an ongoing and unresolved issue regarding my father’s account ending with SS# ending in ****. Despite numerous attempts to resolve this matter through your standard customer service channels, the situation has not only remained unresolved but has been handled in a manner that is deeply concerning. To date, my father has made at least seven separate calls seeking assistance. During each interaction, he has been required to complete multiple rounds of identity verification (5–6 times per call). After complying each time, he is consistently told that a representative will follow up within 24 hours. However, no follow-up calls have ever been received and customer service service always advised him to call back within 24 hrs. Additionally: •He has been repeatedly transferred without resolution •He has requested a supervisor and was denied escalation •He was disconnected by a representative during one call •His debit/credit card has been blocked multiple times due to alleged fraud, with no clear explanation or lasting solution after verifying charges with a request of ID, and face photo. •Although his account was originally opened in Oahu, they refused assistance or transfer to that servicing location so he can fend for himself. It's a bit difficult because he moved out of Oahu for medical reasons a year and half ago. While we respect the importance of fraud prevention, the current handling of this situation reflects a serious breakdown in customer service, communication, and internal coordination. This pattern of unresolved support and repeated account disruption is unacceptable and is now impacting my father’s ability to access his own funds. At this stage, we are requesting the following immediately: 1.A comprehensive review of the account and recurring fraud flags 2.Direct contact from a supervisor or senior-level representative authorized to resolve this issue 3.A clear and permanent resolution plan to prevent repeated card blocks 4.Written documentation explaining the cause of these repeated flags and actions taken 5.A single point of contact moving forward to avoid further miscommunication If this matter cannot be resolved promptly, we are prepared to escalate further by filing formal complaints with the appropriate regulatory agencies, including the Consumer Financial Protection Bureau (CFPB) and the National Credit Union Administration (NCUA). We are simply trying to help our father access and manage his account without continued disruption and distress. We expect a timely response and meaningful resolution. Thank you for your immediate attention to this matter. Respectfully, CF

@TheyCallMeEllis Hello! We are sorry to hear about your experience. We encourage you to visit our Security Center at penfed.org/website-securi… to review your sign-in options and preferences.

@PenFed Your passkeys do NOT work properly and your every time 2FA really adds a lot of friction.

@TKINATO_Q Hi there. We're very sorry to hear about your experience and appreciate you taking the time to share your feedback. If you'd like to chat about this experience further, please feel welcome to contact us at 800-247-5626 and our Member Concerns team will be happy to help.

@PenFed I spent over 45 minutes on the phone with THE worst rep, wasn't understanding what I was explaining, asked for a mgr 5x's, spent 36 minutes on hold. Been with PenFed 30+ yrs now. May be time for a change...

Great…some kind of daylight savings time issue has screwed up payments at @PenFed…or so they “think”. Hearing a lot of “my best guess is” and “Well, it COULD be” are not words to use when a customer is pissed off about $3000 of payments made 3 days ago that are “hung up.”

@EmpnadaOperator Hi there, we take our responsibility to authenticate deposits and protect our members and credit union very seriously. If you'd like to chat about this further, please feel welcome to reach out to Member Services at 800-247-5626.

@wmerca Hi there, thanks for sharing your experience with the App. We hope you'll call our Member Service team at 800-247-5626 for help.

@PenFed No you might not because I'm usin and old phone, but the thing is that app store let me downloaded but after it finished it doest open, it stays on the logo loading, If the app was and old version or the os version is old the app store won't let downloaded, but it let me install

@PenFed Hello there! I have tried to opening the app on my IPhone many times and it won't open it stay like this forever

@DangremondSam Hello! We are sorry to hear about your experience. Please message us from home.penfed.org/help/s/contact… if you would like to provide more information.

Dave Ramsey jokes about mortgage loan officers who can’t do math… and I finally encountered one. @PenFed if your loan officers don’t know how to follow Fannie underwriting guidelines, you could at least let people know in advance!

@TecklenburgVw Hi there, we're sorry to hear of your experience. Thank you for taking the time to share your feedback.

@PenFed Correction: We will not warranty any potential claims on the transmission. Vehicle with extended warranty was purchased in Nov. 2024 and I'm now finding out that a major component was never protected.

@GovGoneWild I need some help, I started a claim with Route 66 Extended Warranty because dealership stated I needed a transmission replacement, Route 66 sent 3rd party inspector to confirm, inspector confirmed but then underwriter denied claim because of factory suspension.

@pamdavis01 Hello, we are sorry to hear you cannot access bill pay. Please message us from home.penfed.org/help/s/contact… or call us at 800-247-5626 or 724-473-6333. Our Member Service Representatives are ready to help you.

@PenFed @AHMuseum @CBSWalsh @CBSSunday Cannot access bill pay !!!

We are honored to be a sponsor of The @AHMuseum "Hanoi Hilton" exhibit that pays tribute to the POWs of the Vietnam War. Their stories matter. Thank you to Correspondent David Martin, Producer @CBSWalsh, and @CBSSunday for this extraordinary report. ow.ly/Afrc50O6VL3

@TomW37358455 Hi, we are sorry to hear about your situation. You can give us a call at 800-247-5626 or message us from PenFed.org/contact-us to provide more details.

@PenFed Thank you for ABSOLUTELY NOTHING. @PenFed is BY FAR the worst BANK I have ever dealt with. WORST.

@cgencoop Thank you for your important feedback. You can send us more details about your concerns on our website at penfed.org

@PenFed You guys may want to have more training or updated practices for elderly and "disabled" people that aren't savvy with technology when seeking customer service assistance over the phone. Security and serving diverse populations are both important! The Coopers

@Michael_Farese Hi there. We are sorry that we weren't able to offer you an auto loan at this time, and we thank you for sharing your feedback.

Haven't been denied credit in 25 years. @PenFed just denied me for a $16k car loan when I make $80k and the particular credit score they pulled was 791. I just find it humorous that Amex and Navy Federal are begging me to take a personal loan, and PenFed says No to car loan 🤷

@CapoteFranco We are aware of an issue with deposits posting and are working diligently to fix it. For further assistance or questions, please call Member Services at 800-247-5626.

@PenFed Are you guys having issues with that department?

@PenFed Is anyone else experiencing difficulties with direct deposit?