PensionBee UK

@Sally0014353840 Hi , Sorry to learn that your transfer is taking some time. Please kindly drop us an email at contact@pensionbee.com or give us a call on 020 3457 8444. One of our BeeKeepers will be more than happy to help you with your query.  Kind regards, Team PensionBee

@pensionbee hi, how long should it take for you to transfer a pension to another provider please? So far it’s been three months…! Not good enough…

@patch_summer @TheRetroInUs Hi, thanks for your feedback. Could you please kindly get in touch at feedback@pensionbee.com with your account email so we can try trace your interaction with the app. Many thanks Team PensionBee

@pensionbee @TheRetroInUs Hi. You have a bug, whether deliberate or not. You now require a sign in which includes a code sent by text. When you go to get the code and come back to the app it says I'm offline (I'm not) and resets the process. So, it's actually impossible to login. Charlatans

@pensionbee your app is now shite. Change it back. It worked fine.

@TheRetroInUs If you'd like to get in touch to discuss in more detail and perhaps be added to our list of user testers, please reach out to - martin@pensionbee.com Kind regards Team PensionBee

Giveaway closed.

(2/2) Entrants must be over 18. Giveaway closes on 12 December 2025. Two winners will be selected at random and contacted via their entry or direct message. This competition isn’t affiliated with X. Our full T&Cs can be found here: pensionbee.com/social-media-t…

GIVEAWAY 🎉! Want to see @BrentfordFC v AFC Bournemouth on 27 December, 3PM? We’ve got two pairs of Fortress lounge tickets up for grabs! ⚽ 👉 Follow @pensionbee 👉 Tag your matchday buddy below! (1/2)

@SonyaTye Hi Sonya, Thank you for getting in touch. We’re very sorry to read that you've not been contacted with regards to your husband's passing. We are currently looking into this for you and will share an update with you shortly. Kind regards, Team PensionBee

@pensionbee disgusted with this company. Been trying to make contact about the sudden death of my wonderful husband and you don’t respond

@RodPascoe Hi Rod, How long it takes to process your contribution depends if you set up an Easy bank transfer or a standing order.  For more information please see the link to our FAQs page: #how-can-i-track-my-pension-contributions-and-balance-" target="_blank" rel="nofollow noopener">pensionbee.com/uk/faq#how-can… Kind regards Team PensionBee

@pensionbee why does it take 7 days from you taking my pension payment to it appearing in my account? It’s 2025, I’m sure when it’s taken you get it straight away.

@cacaocon Hi Caroline, Thanks for reaching out and we're sorry to learn you're having issues closing your account.  Please drop us an email at contact@pensionbee.com and we can look into your concerns further Kind regards, Team PensionBee

@pensionbee Stressful @pensionbee ? I’m trying to close my account with you. I have verified my ID online, in every way required. Now you want a ‘certified copy’ of an original document that has only ever existed in a digital form…. Make it make sense please…

You can transfer money instantly. You can switch banks in 7 days. So why does moving your pension take months? ⛔️ It’s outdated. 😤 It’s stressful. 💸 It can cost savers. We’re calling for a 10-day pension transfer limit. Sign our petition petition.parliament.uk/petitions/7319…

@pedrodias Hi Pedro, Thank you for the feedback, we are working on something exciting coming very soon! If you would like to be a part of this, please let us know. 😄 Warm regards, Team PensionBee

Does the @pensionbee even use their app on modern iOS devices? The bottom menu has been hard to use for years now, ad it’s overlayed by the iOS system bottom bar.

@Juliavpowell Hello, this issue has now been resolved and you should be able to log in to your account. Thanks for your patience.

@pensionbee Trying to log in to our ac and keep trying to get code sent to phone but it never arrives. Hv tested phone and it is working. Is there an issue your end?

@dana_cromie Hi Dana, Thanks for reaching out to us!  I'm pleased to see your BeeKeeper has already been in touch to help you update your number. If you need anything else, please do let her know, as she would be more than happy to assist!  Kind regards, Team PensionBee

@pensionbee I need to change my mobile number

@stephen501 Hi Stephen, We are sorry to hear about the confusion this has caused. We appreciate you taking the time to point out what we can do better in the future and are definitely taking your feedback on board. Please feel free to reach out to us anytime! Many thanks, Team PensionBee

@pensionbee Yes , you had me scared for a moment, although your explanation at the bottom is hard to understand

Disappointed by your pension age calculator which is wrong @pensionbee

@stephen501 If you're in-between the two cut-offs, our calculator rounds it to your birthday whereas the government's website shows the exact date. However, we do provide information about how to add on the additional months. I hope this offerse clarity! Kind regards, Team PensionBee 2/2

I checked with both the government Web site and the Daily Telegraph calculator. Get these things right, the are important. @pensionbee

@stephen501 Hi Stephen, Thanks for sharing your feedback with us. We mention on our State Pension Age Calculator page that for those born after 5 April 1960, the State Pension age will rise gradually each month, by one month at a time, until it reaches 67 in April 2028. 1/2

@socialmeercat Hi there,  Thanks for getting in touch. We're sorry to learn that you’ve been dissatisfied with our customer service. Can you please drop us a quick email at crs@pensionbee.com so that we can look into this for you and share an update with you?  Kind regards, Team PensionBee

@richardelliottx Hi Richard, In addition to my previous message, if you're still having issues with the app, please kindly drop us an email at feedback@pensionbee.com with a bit more information about the device you're using so that we can look into this for you?  Many thanks, Team PensionBee

@pensionbee Why? Is your app not working? I want to use the secure app not open email. Can you investigate please?

@pensionbee hi there, I cannot upload a document to my current pending pension transfer, can you explain why or is the service down at the moment? 6.5 meg file

@richardelliottx Hi Richard, If you'd like to send it via the app, you may do so by selecting the "?" mark bubble located in the top right hand corner of your screen and selecting "Help" where you'll have the option of contacting your BeeKeeper. Kind regards Team PensionBee