Perfect Pet

@stefappl Hi Stephanie, I believe an agent has now contacted you regarding this matter.

@PerfectPetIns I can’t DM as I’m not verified. I have received an email reply to my request for the policy cancellation - taking the pee a little telling me the policy will remain in place until you speak to me via telephone, yet refusing to answer the telephone 🤷‍♀️

@PerfectPetIns does anyone actually answer the phone? Want to stop the auto renew and you are making it impossible

@davidrob83 Would you be able to email customerfeedback@tedaisy.com with the subject line FAO: VoC team with those details and I will personally look into this matter for you.

@PerfectPetIns I’m not allowed to DM you because I’m not verified apparently

@PerfectPetIns you’ve had my claim form and dog’s medical history for a week. You’ve had confirmation that the history is complete. Yet for some reason it still hasn’t even been passed to an assessor. I’m hundreds of pounds out of pocket and regretting choosing Perfect Pet.

@davidrob83 Thank you David, I can look to see if there's a quicker update for you. If you would like me to do this could you please DM with the details from our first reply please.

@PerfectPetIns I have live chatted a few times. I’ve been told they’ll chase it tomorrow if it hasn’t been done. I just don’t think it’s good enough. I need the money to pay bills that will be going out tomorrow.

@AshleyClamp Hi Ashley, I'm sorry to hear this. Could you please DM your policy number, full name, pets name and first line of your address so I can arrange for a member of our team to discuss this matter with you directly.

@PerfectPetIns tried to call you but no answer. Also no response to my email regarding cancellation of renewal - although youve emailed me again advising the same?

@karenbrummie Hi Karen, could you please DM your policy number, pets name, your full name and the first line of your address so I can arrange for a member of our team to contact you.

@PerfectPetIns can someone reply to my emails explaining exactly why you have deducted £600 from my claim. Quoting terms of the policy does not detail the exact items! Absolute joke of a company

@robkboro82 Hi Rob, can you please DM your policy number, phone number and first line of your address + pets name and I will have a senior member of our team contact you regarding this matter.

@PerfectPetIns 2of 2 also you have advised you cannot insure him because of this, safe to say I will be taking legal action against you the insurer and the vets for filing false information

@WDigitalRt1 Good Morning, We do apologise for any inconvenience. If you could please DM us with the above details we can investigate this for you. Kind Regards- Sophie.

@PerfectPetIns I shouldn't have to post on X to get your attention. Amazing how you contact me within 24hrs on here but it takes you 2 months to contact me via email.

@PerfectPetIns I put it a straight forward claim for vet bills. Why are you investigating this like a crime. What is the point of cover if you don't contact the correct vet surgery, take over 2 months to investigate a simple claim with all required evidence. #ripoffbritain

@Rachaelcarlin Good Morning Rachael, thank you for your message. We kindly ask you to DM us with your full address and pet's name so we can look into this further for you - Faye

@PerfectPetIns you are taking money out my bank yet you say my plans cancelled

@alistairjcbrown Good Morning Alistair, thank you for your messages and feedback, we can confirm both mailboxes mentioned are monitored daily, and therefore, we will ensure the auto-response messages are amended accordingly to reflect this - Faye

.@PerfectPetIns I think y'all need to get a better system. Why is every email just "document(s) attached" with a PDF? And why did your latest email to me say "email us at claims@perfectpetinsurance.co.uk", only to receive an auto reply that "This email address is not monitored"

@AndreaPullan53 Good Morning Andrea, I can confirm that our policies look to cover Staffordshire Bull Terriers. Welcome to the Perfect Pet family! - Ellie

@PerfectPetIns I have just taken an insurance policy out with you, my dog is a Staffordshire bull terrier is she covered? I could only see excluded breeds once I had bought a policy. So I’m unsure

@antivii Good Morning Antiviii, so we could look into this further for you, please DM us with your policy number, full name, full address and your pet's name.

@MartinSLewis @PerfectPetIns Got all the paperwork still. Happy to share.

Tell Us… What’s the most shocking, horrifying, unexpected bill you’ve ever received and how did you pay or resolve it? Do reply with the story of what happened to you for my podcast on Wed (this week). My podcast producer Simon will collate them. And do like your favourites

@Stebbitnitram Good morning Martin! You can post your pet's clinical history to our address at 123 Castle St, Salisbury SP1 3TB. We hope your pet is doing okay! - Ellie

@PerfectPetIns Hi. My pet history is too big to email. What postal address should I use to send a claim in? Thanks.

@jonisterland Hello Joni, I am very sorry to hear about your loss. Each claim must be assessed on an individual basis in line with the terms and conditions of the policy. If you wish to discuss this further, please let us know and we can arrange a further call back to provide more clarity.

If your pet dies & your pet insurance is monthly you still have to repay all the remaining months out of your claim amount. So not only has my dog died at Christmas but the insurance I paid all his life and never claimed on is basically useless? @PerfectPetIns thanks for that…

@lindakimou Good morning Linda, I can confirm we have arranged a call back for you today before 5. Alternatively please contact us on 01992667330 and select option 3 to cancel. Thank you- Molly

@PerfectPetIns I’m very aware it’s a public platform!!!!!

@PerfectPetIns the irony in this email urging me to renew my now cancelled policy - you need to add ‘however we will find a way to screw you over and leave you with a huge bill’. #ripoff #nopointwastingmoremoney #perfectpetinsurance

@GTFC1979 Good morning Ian! Please DM us with your full name, full address and postcode and your pet's names so we could assist you further with this. - Many thanks, Ellie

@PerfectPetIns I’ve emailed you over 24 hours ago telling you not to renew my 3 dogs insurances which are due to renew on 19th December but I have had no reply. Please let me know asap that these have been cancelled as I’m not renewing when you ripped me off on an earlier claim.

@CJSlack4 Hi Chris, so I could look into this further for you, please DM us with your full name, full address with postcode and your pet's name. Many thanks!

@PerfectPetIns I cancelled my DD with you and yet you have took a payment today. This must have been set back up by you, but I didn't sign or agree to this. Fraud comes to mind! Can you explain!!?