Louise Phelps

I’ve said it before and I’ll say it again #hospitality is the best industry in the World...with an insanely excellent bunch of people in it

@Dangopal26 @benandjerrysUK Just about

@Phelps_Lou @benandjerrysUK Hope you pulled through 😂

Just had some @benandjerrysUK cookie dough ice cream and had zero cookie dough in the tub. I Am Distraught

Just cried watching First Dates ffs

Imagine asking for your account manager to be changed and to be told no 😂

The first baby has been born from our NCT group. Wah. Soon. Help.

@nichola_daly 😍

When Christmas Jumper Day coincides with a girls’ Christmas lunch 🤶🏻🎄🍸 #tistheseason I’m the gift that keeps giving.. 🤣🎁

Still not a scooby who Caroline is.

In my diary to do today ‘call Caroline’… In my head today ‘who on Earth is Caroline’

Had an email from a company I’ve never worked with, they want me to outline any strategies or approaches I would take to attract candidates to a role like theirs… Sorry…what 😂 you want me to tell you how to recruit?

@nichola_daly I do… but I’m a 🧙 😂😂

These dark nights 😫🤦🏻‍♀️ I will never understand how people love this time of year.. 🤦🏻‍♀️🥴🥺

Anyone else’s dog fake sneeze for attention??

@Dangopal26 😂😂 I can’t confirm nor deny… 😂😂

@Phelps_Lou Hopefully on TV and not just stalking him

Watching Alan Titchmarsh has become quite my Saturday morning ritual 😂

In other news I forgot to put sun cream on my knees today 😁

@nichola_daly @SimbaSleep @ComplainingCow Madness isn’t it Nic!

@SimbaSleep @Phelps_Lou Partial refund 😱 This can’t be correct Louise.. @ComplainingCow Is this right?

We’ve had two replacement @SimbaSleep mattresses due to faults within the past year. Starting to think the hybrid mattress hype is all a big shit scam.

@SimbaSleep Already discussed further and given you feedback, faults don’t feel very ‘rare’ to have this many in such a short period of time. You’ve said you’re within your rights to not offer a refund and continue to offer replacements after every independent evaluator visit 👍🏼

@Phelps_Lou Faults are rare but sadly can happen. Please email us at hello@simbasleep.com if you wish to discuss this further. ^MP

@virginmedia In all fairness this team have done more in 3 hours exchanging a couple of messages than 4 whole departments have done across as many weeks. Bravo.

@Phelps_Lou We can't arrange/make calls from here, Louise but happy to help via DM. twitter.com/messages/compo…

One day I would love to tweet about a positive experience with customer services at @virginmedia A girl can dream

@virginmedia Yes, everything please. Been waiting for your complaints team to get in contact for a few weeks now regarding multiple issues. They keep calling outside of the times I have provided then emailing to say the complaint is closed as they cannot reach me. Frustrating.

@Phelps_Lou Hi, Louise. Can we assist with anything?