Platform Housing Group

@goodman_carina Good Afternoon. Thank you for your recent communication. Please could you provide your full name and address so we can look into the enquiry and take the opportunity to listen to the call. Kind Regards Matt

@PlatformHousing please give your customer service assistants some retraining on how to deal with tenants when booking in gas safety checks.i do not appreciate being threatened with court action!!

@AntillShil72502 Thank you for sending your comments to us. I have added these to your on-going case. Kind regards, Cale. Customer Service Advisor.

@PlatformHousing I want action or I’ll continue to sue platform for not doing a thing and for blatently persecuting my family I have autism snd adhd and mental health issues as does my son platform have done nothing on my part for 2 years discrimination

@AntillShil72502 hesitate to contact us. All the best Em Customer Service Advisor Platform Housing Group 3/3

@AntillShil72502 for an update for you with the Complaints Team, they will be in touch within 3 -5 working days to advise on this matter, Complaint I have also chased for an update from the Damp & Mould Team. Damp & Mould Dispute . If we can help you with anything else, please don’t 2/3

@PlatformHousing @AwaabsLaw it’s been months since surveyor came and last surveyors came on 13/12 deeming it urgant I’ve rang multiple times complained etc still no response you lied I have proof of everything our house is unsafe my kids aren’t well this is daughters pillow

@AntillShil72502 regards, Jeremy. Customer Service Advisor Platform Housing Group 2/2

@AntillShil72502 Hi Shiloh, Thank you for your message. We have asked you several times now to private message us with your details so that we can raise this for you but you have not done so, we are unable to assist if you are not willing to provide that information? Kind 1/2

@PlatformHousing water coming through floor mouldy carpets and sofa asbestos tiles cracked I reported the water over a year ago and was told by Charlotte hemus “so it’s winter”

@boss2_mail Good morning, I am sorry to hear of the issues you are having with your heating. Please can you call us as soon as possible on 0333 200 7304 so we can arrange an emergency appointment for you? Kind regards, Cale Customer Service Advisor

On priority list with Platform Housing but no repair till 7th Jan shame on you @PlatformHousing

@AntillShil72502 Hi Shiloh, Thank you for your message. Unfortunately we can't discuss things on a public forum, if you would like to discuss this further then please DM us. Kind regards, Jeremy. Customer Service Advisor Platform Housing Group

@PlatformHousing I’m making it public though as I don’t know what else to do when no one listens to you

⁦@PlatformHousing⁩ taking me to court through false allergations no proof from these 3 vile people shouting outside my house you should be ashamed

@AntillShil72502 Hi Shiloh, Thank you for your message. Unfortunately we are not able to discuss this in a public forum, if you would like to private message us then we will be happy to take a look at this for you? Kind regards, Jeremy. Customer Service Advisor Platform Housing Group

@PlatformHousing Nah I did that and you did nothing now o have a child with mental health issues at 8, and platform woukd rather evict someone for saying slag after this man murdered my cat it’s crazy no?

@anyhughes1985 Hi Anyhughes1985, we're really sorry to hear this. That’s not the experience we want for you. Please private message us your details and we’ll look into this for you.

@PlatformHousing Hi had someone wait in all day as I was assured that someone with more equipment would be out today to look at and clear the drains on my new build property .2 neighbours are also getting backed up waste water . So obviously a wider issue . Please Help !

@thejonesylomu functional now ) If we can help you with anything else, please don’t hesitate to contact us. Have a lovely day& Weekend Emma Customer Service Advisor Platform Housing Group 2/2

@thejonesylomu Good afternoon Iain, Thank you for reaching out, I hope you’re well. I am sorry to hear this. I have checked on your account And I can see a job was attended to yesterday 20/11 PM for the boiler issue and has been marked as completed notes from Operative (System now fully 1/2

@PlatformHousing we reported through your usual channels a leak in our roof which is now affecting the light in the downstairs toilet. This light is full of water and dripping considerably into the toilet, a bucket and the floor. Unacceptable. I've made 3 calls today.

@thejonesylomu work. If we can help you with anything else, please don’t hesitate to contact us. Have a lovely day Emma Customer Service Advisor Platform Housing Group 2/2

@AntillShil72502 in touch. Kind regards, James 2/2

@AntillShil72502 Good afternoon. Thank you for reaching out to us. I can see on your account that a damp and mould job has been raised. An appointment is scheduled for Tuesday 18 November between 2pm-6pm. If the appointment is not convenient or need any further assistance, please get back 1/2

@PlatformHousing or this when my son has asthma and is sleeping on the damp floor cos the room won’t fit a bed! Because it’s not a 4 bed house like you said

@thejonesylomu Hi thejonesylomu, I have sent you a direct message on here, hopefully that should work for you. Many thanks Emma Customer Service Advisor

@PlatformHousing I would message but it says I'm not a verified user so can't.

@PlatformHousing hey, we've had a new kitchen this past two weeks. Thank you. Final job left was the tiling. Here are a few examples of the state the kitchen has been left in today. The workmen just left without saying anything at all. This is disgraceful.

@sarahsoley82 Hi Sarah, Thank you for your message. I'm sorry to hear that you are having an issue there, please could you DM us with your details so that we may look into this for you? Kind regards, Jeremy. Customer Service Advisor Platform Housing Group

@PlatformHousing reminding me of the importance of the fire doors, but apparently their legal responsibility doesn't extend to fixing the emergency lighting in the hallway on the top floor reported in April. I guess they are still waiting for a ladder!!! 🙄 #makeitmakesense