Policy Expert

@Marionblacker1 @BusInsMagazine @ijournal Hi, I'm sorry to hear this has happened. If you could please DM me your details, I can then look in to this for you.

Who would insure with @PolicyExpert ? A colleague had a leak that was inspected and reported after a MONTH of waiting that it was not their responsibility as u see the house. A MONTH of harrying and worry. Disgraceful.They should be banned from trading @BusInsMagazine @ijournal

🐾 Policy Expert pet spotlight ✨ Meet Mabli 🐶 She loves muddy puddles, barking at cats, woofing in her sleep and claiming the sofa as her own. Her favourite things to eat? Usually the things she really shouldn’t! Thanks for sharing Mabli with us 📸

☀️ Enjoying the warmer weather? Open windows can make your home feel cooler, but they can also make it easier for someone to get in. It might sound simple, but it’s easy to forget when you’re heading out, going upstairs, or leaving a room unattended. 🏡

🐶 Warmer weather is great, but for some dogs it can also mean seasonal allergies 🌺 If your dog seems itchier than usual, look out for scratching, licking paws, red skin, watery eyes or head shaking. See below for a few simple ways to help reduce irritation.👇

Getting in touch over the May bank holiday? Our contact centre opening times will be a little different across the bank holiday, so it’s worth checking before you contact us. You can find the updated hours below 👇

Shopping around at renewal time for your car insurance? Make sure you’re comparing like for like. Before you choose a quote, check your details, mileage, excess, what cover is included and your no claims bonus. A lower price doesn’t always mean the cover is the right fit.

🐾 Policy Expert pet spotlight ✨ Meet Biscuit, a sweet and patient cat who loves being part of family life 🐱 Always happy to say hello, always keen to be where the family is, and more like a dog than your typical cat. 📸 Thanks for sharing Biscuit with us!

@Kelly_Louise79 @jabez135 Hi Kelly, I understand a complaint has been raised and the team are investigating your concerns further. If there is anything else we can assist you with in the meantime, please let me know. Thanks, Nisha

@jabez135 @PolicyExpert I have many friends insured with them too and after they have seen first hand the shocking service we have received at the most traumatic time of our lives none of them are renewing either. Have you seen the FB group with the information about ITV picking this up? 😳

3.58am. Lay awake again. Sick to the stomach with worry. How is this ok that our whole future is held at the mercy of @PolicyExpert??? After messaging me following me posts last week, still not had a call. I have never seen such diabolical customer service. #insurancenightmare

Spring is here, and that can only mean one thing: time to get back out in the garden 🌱☀️ Before mowing the lawn, it’s worth checking for stones and other hard objects first. They can get caught in the mower and cause damage, including broken windows 🪟

@HelenProsser12 Hi Helen, if you could please DM me your details, I can then look in to this for you.

@PolicyExpert would be nice if you answered the phone! You charge £12.50 for policies over the phone - can I charge you this for waiting 26minutes and counting???? 😡

Cover can depend on more than what was taken. Where it was left can matter too, so it’s always best to keep belongings out of sight and locked away. It’s worth checking your policy details so you know where you stand.

Out on spring walks with your dog? 🐾 Grass seeds can cause problems if they get caught in paws, ears, eyes or fur. A quick check after walks can help you catch any early and deal with them sooner.

@Kelly_Louise79 Hi Kelly, thanks for getting in touch. I'm so sorry to hear this. If you could please DM me your details, I can then arrange a call back for you.

I can’t take much more of this. You think the trauma of a house fire is bad. Try dealing with @PolicyExpert and Trinity Claims. We are told to post on the online portal but our messages are ignored or not replied to for days on end. 😢 #housefire #trinityclaims #policyexpert

🏠 Thinking about switching home insurance? Customers who moved their home insurance to us saved an average of £84. That’s money back for the things that matter. Head to our website to get a quote in minutes and see if you could save 💸

@TimHaughton2 Hi thanks for getting in touch. If you could please DM me your details, I can then look in to this further for you.

@PolicyExpert I am.receiving emails from you and hold a recently renewed policy with you. The email address is not recognised. I assume this is a temporary glitch?

Making a pet claim and not sure how the payment works? 🐾 Vets can all handle claims a little differently, so whether the payment goes to you or your vet can depend on your own circumstances and how the claim was handled.

Buying flowers this spring? 🌷 Some popular blooms can be harmful to cats, with lilies posing a particularly serious risk. If your cat likes to explore, sniff or chew, it’s worth making sure any flowers you bring into the house are safe to have around them.

Looking for help with your policy? 💬 Our help centre is packed with FAQs to help with common questions, from managing your policy to everyday insurance topics. It’s a useful place to start if you need answers quickly.

Heading off on an Easter road trip? 🚗🐣 Easter weekend can mean busier roads and longer journeys, so a little preparation before you leave can go a long way. We’ve shared a few simple checks and tips for a safer drive.