Pollen UK

@ellie_pattacake Hi Elizabeth, thanks for reaching out. We are sorry to hear that you have not had a positive experience with us. We would like to look into this in more detail. Please send us a DM with your booking information & we will get back to you as soon as possible. Thanks

@PollenUK the only thing more comical than a 3 month wait for the money back on a trip THEY cancelled is giving some of us "£100 credit" toward another trip and others "£200 credit" yet we are all in the same group and group chat. Woefully poor service

@LJF197415 Hey there, we're sorry to hear you have yet to receive your refund. Please DM us your booking reference and email and we will look into this further. Thank you for your patience

@DomLittlewood @PollenUK Pollen are a disgrace, same generic communication everytime I hear from them, all I want is my refund.

Customers waiting up to 3 months for refunds from @PollenUK do you think this is acceptable? I don’t! #pollenuk3monthrepaydelay

@helenaxbrown Hi Helena, we have checked and can't see a DM from you as of yet, but we'd like to look into this right away for you. Please send us the relevant information when you can. Thanks for your cooperation

@PollenUK We’ve been back and forth with your incompetent staff for days now. It’s now apparently subject to change. Please find the email in your DM.

Petition for no event to use @PollenUK cos they’re genuinely the worst company ever. Trip booked for TWO YEARS and now they can’t give us our hotel and have stuck us in one we hate

@carwynvroberts Hi Carwyn, thanks for your tweet. We've reached out in DMs to assist you further so please get back to us when you can. Thank you for your patience

@PollenUK why is my refund voucher for over £700 only coming up as £450 against and event?

@Bradley98789250 Hi Bradley, thank you for getting in touch. A member of the team will respond to your DM as soon as possible to provide you with an update on your refund. Thank you for your patience

@PollenUK I'm still waiting on a response what's going on 3 months now waiting for a refund

@BlinkaRegi @mikeskinnerltd Hi Regi, thanks for contacting us. We are sorry to hear that you have not received your refund. Please send us a DM with your booking reference & email so that we may provide you with an update on your refund. We look forward to assisting you

@PollenUK @mikeskinnerltd where is my refund?

@ellie_pattacake Hi Elizabeth, thank you for reaching out. Our standard refund timeframe is a maximum of 90 days from the date you requested it. If you need further assistance, please feel free to get in touch again. Thanks

@nathan_carns @PollenUK If its to ask for your money back- good luck its taken them over 2 months so far and still no refund!

Check dm @PollenUK

@nathan_carns Hi Nathan, thanks for getting in touch. One of our advisors is currently looking into your DM and will respond as soon as possible. We appreciate your patience so far

@JessicaaPerring Hi Jessica, we appreciate your patience and are sorry to hear you have yet to receive your refund. If you could please send us a DM with your booking information, we’ll be happy to check the details of your refund status and get back to you as soon as possible. Thanks

@Bradley98789250 @PollenUK I’m still waiting for my refund from the 5th of January. Not one person that replies to my emails from pollen know what the hell they are talking about! @PollenUK is a big scam

@PollenUK hi I'm still waiting for a refund from the streets Amsterdam what I applied for on the 31st January it a joke to be honest

@DDArgentina Hi, thank you for reaching out. There will be events on each of the 3 nights and also numerous inclusions and available add-ons throughout each day. On Friday we sent an email with an itinerary to clear up any confusion. Thanks for your patience

Seems @PollenUK has made changes to @duranduran ‘s Ibiza event without letting fans know. They moved Roger’s DJ set to Saturday & there is no DD event on Friday. AND THEY WANT A TON OF MONEY FOR A BRAND NEW VIP. #disappointed #Scam Give the Q&A to all who got VIP 2 years ago!

@FabyDD @duranduran Hi Fabiana, thank you for your response and we apologize for any miscommunication or confusion. These passes were made available online without our notice and are not promoting via Ticketmaster for this experience. For any further questions, feel free to send us a DM. Thank you

@PollenUK Also, this was sent in reply when asking about ticketmaster selling tickets for @duranduran Ibiza for 40 to 50 Euros

Ibiza concert tickets for 40 - Euros. 911 is a joke…

@charltainton Hi Charlotte, thanks for reaching out. An advisor has responded to your DM, if you have any further questions please let us know. We appreciate your patience so far

@PollenUK @Bradley98789250 Can you please reply to my DM about it??

@rebeccagrimsha3 We apologize that our communication regarding Terminal V was not up to your expectations. We would like to look further into this & assist you with your query. Please send us a DM with your booking reference & email so that we may look into the status of your refund. Thanks

@PollenUK Still no good enough you’ve left all your customers in the dark since last year 🤣

Has anyone actually got their refund from terminal v Berlin 🙂 whole thing has been a shambles @PollenUK @TerminalVFest

@dianembates Hi Diane, we're sorry you feel this way and would like to look into your situation as soon as possible. We've reached out via DMs so please get back to us when you can and our team will assist further. Thank you for your patience

@Pollen_Team @PollenUK You are a terrible organization that prays on young college kids, unscrupulous billing practices, does not refund even when you made the mistake. DM Me ASAP!!!

@JustBushell Hi, we’re sorry to hear you haven’t received your refund for Abode yet and can only apologise for any lack of communication. If you could please send us a DM with your booking information, we’ll happily look into your refund status. Thank you for your patience

@PollenUK Hello, I am still waiting for my Miami Abode refund. This is now months over due. My past 2 emails have had no response from you! This is terrible customer service and has completely put me off using your services again. Can someone please reach out to me ASAP.

@CammyFraser18 Hi Cammy, thanks for getting in touch. Please DM us with your booking details and we'll be happy to look into this for you.