Mathew
89 posts
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@tata_neu Why did you promise a refund twice in emails (Apr 8, May 1) & on X (May 2, 5-7 days) but now claim delivery w/o proof? I never got an OTP (Order ID: TC300024597074)! Stop playing with customers! I have all evidence & will drag you to court soon! #TataNeuFraud #ConsumerR
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@tata_neu @YsrcpSocialmed All BS !! The dream team is actively Not working !!
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@YsrcpSocialmed We understand that this is taking longer than expected, and we sincerely apologize for the delay. You are a valued customer, and we never intended for you to have such an experience. Please be assured that our team is actively working to resolve your concern on priority _ Reni
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Mathew retweetledi
@vikasyadav17597 Hi Vikas, we sincerely apologize for the inconvenience caused. Our team is actively working to resolve your concern. We appreciate your patience and understanding. _ Kaddy
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@tata_neu I’m trying to update my employee email ID but not receiving the OTP. It’s been over 24 hours with no response from support. This is impacting my work. Please resolve urgently. #OTPissue #TataNeuSupport #Escalation
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This is horrible service @tata_neu . This is just unbelievable.
Neeraj Jha@neerajkjha
@tata_neu I booked a flight, payment was successful, but the ticket status has been “pending” since day one. It’s been 5 days and there’s still no response to my complaint. This is extremely disappointing. Please resolve this ASAP. #TataNeu #customerService
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@tata_neu @vivekpathak_26 They rely on your Patience to get away !! They care a damn !!
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@vivekpathak_26 Hi Vivek, we apologize for the inconvenience. Please allow us some time as we are getting this checked and we will get back to you with an update. Your patience in the interim is highly appreciated. _ Akki
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@tata_neu @TataCompanies
Horrible & Pathetic. Even after 2 weeks, tickets 10079870, 10079813 & 10079812 remain unresolved despite all proofs shared. 100 NeuCoins for 10 UPI txns & 300 NeuCoins for 3 Tap & Pay txns still not credited. Credit NeuCoins immediately. @jagograhakjago
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@Sachin_Mittal04 @TataCompanies Hi Sachin, we have forwarded your latest remarks to the team. Please be assured you will be contacted shortly in this regard. _ Manu
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Please share the ETA by which this issue is resolved?
Tata Neu@tata_neu
@Sachin_Mittal04 Hi Sachin, we understand how upsetting this experience must be and truly value your patience. Rest assured, your concern has been shared with the right team and they’re working on resolving it as quickly as possible. _ Kaddy
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@Sachin_Mittal04 @tata_neu @TataCompanies That’s their SOP !! Take the money n Customer can take a walk !!
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@tata_neu Another 4 days passed, now its near to 3 months and issue is still open.
So what do you say now?
@TataCompanies
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@Sachin_Mittal04 That’s one thing they will never give you .. ETA for when it be resolved !! Pathetic App !!
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@tata_neu @vivekpathak_26 Time in their parlance is infinity !! They have no qualms about taking your money and forgetting about it !! Shame ..
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@vivekpathak_26 Hi Vivek, we apologize for the inconvenience caused. We are looking into your concern. Please allow us some time to check and get back to you with an update. _ Reni
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@tata_neu @TataCompanies Day 15. NO REPLY.
Horrible & Pathetic. Even after more than 2 weeks, tickets 10079870, 10079813 & 10079812 remain unresolved despite all proofs shared. 100 NeuCoins for 10 UPI txns & 300 NeuCoins for 3 Tap & Pay txns still not credited. @jagograhakjago
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@vivekpathak_26 @tata_neu @TataCompanies @jagograhakjago That’s their standard protocol !! Just delay delay and hope Customers forget !!
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