Pottery Barn

@docsg64 Hello, Please send us a DM with the store location and your contact details and we will forward your complaint to the area manager. Kindest Regards, Susan Social Media Customer Support

@potterybarn I’ve sent a DM to Pottery Barn with no response

@potterybarn barn has to be the most bureaucratic, difficult, misleading store we have ever worked with. There is no consistency. You can’t depend on customer service or their design center people. The place is a total scam Don’t shop there!

@salvvv0 Hello, I apologize profusely that no one has responded. Please send me a DM with the details and I will be happy to assist. Kindest Regards, Susan Social Media Customer Support

@potterybarn Why do you ask for information and then just crickets.

. @potterybarn is an absolute nightmare to deal with. Wait 4 months for products and only half arrive, then you guys keep sending the parts we already have? This company should be out of business

@therapist_coach Hello, We are sorry to hear of your experience. Please send us a DM with your order details and we will gladly look into this for you. Kindest Regards, Susan Social Media Customer Support

@potterybarn UTC. I have never ever had worse customer service in my life. Wow. Carlos, the manager said he doesn’t have anyone above him I can talk to. He is rude, and dismissive after your team made a huge mistake.

@DebMidlo Hi Deborah, Thank you for taking time out of your schedule to share your satisfaction and appreciation with us. Kindness such as yours really does make a difference to our employees! Kindest Regards, Susan Social Media Customer Support

My new @PotteryBarn furniture arrived! Thanks Brendon for the great delivery experience. Love my newly updated space.

@tammy_fahe74169 Hi Tammy, Thank you for taking time out of your schedule to share your satisfaction and appreciation with us. Kindness such as yours really does make a difference to our employees! Kindest Regards, Susan Social Media Customer Support

My new @PotteryBarn furniture arrived! Thanks Ferlando for the great delivery experience. Love my newly updated space.

@VoiceforBetty Hello, We are sorry to hear how your call was handled. Please send us a DM with your order number or the phone number you called from, and we will be happy to discuss this further. Kindest Regards, Susan Social Media Customer Support

@salvvv0 Hello @salvvv0, Thank you so much for taking the time to reach out to us. We are sorry to hear about the issues you are experiencing with your order. Please provide us with your order number via private message. Thank you. Sincerely, Melinda Social Media Customer Support

@samfink12 @potterybarn Need to get their attention somehow

@MarilenWhite Hello Marilen, We apologize for the inconvenience caused. Please send us a DM with all the details and we will be happy to assist. Kindest Regards, Susan Social Media Customer Support

@potterybarn I’ve spent days trying to use my $270 Rewards—after multiple calls, emails, and hours wasted, customer service still hasn’t resolved it. I was told to email someone who hasn’t responded. Why are loyal customers left to jump through hoops over a company error?

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@MarilenWhite Hello, We are sorry to hear that you are having issues applying your Rewards. Please send us a DM with details and we will be happy to look into this for you. Kindest Regards, Susan Social Media Customer Support

@potterybarn @potterybarn You incentivize purchases with Rewards, but don’t honor them—forcing loyal customers to spend days calling, emailing, and jumping through hoops with no resolution. That’s not good business. The store confirmed many customers are having the same issue. Not acceptable.

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@TroyBulbuck Hi Troy, Thank you for taking time out of your schedule to share your satisfaction and appreciation with us. Kindness such as yours really does make a difference to our employees! Kindest Regards, Susan Social Media Customer Support

My new @PotteryBarn furniture arrived! Thanks Val for the great delivery experience. Love my newly updated space.

@HunscheJan79404 Hi, Thank you for taking time out of your schedule to share your satisfaction and appreciation with us. Kindness such as yours really does make a difference to our employees! Kindest Regards, Susan Social Media Customer Support

My new @PotteryBarn furniture arrived! Thanks Rayan for the great delivery experience. Love my newly updated space.

@Kaibocan Dear @Kaibocan, I looked via Pottery Barn and our other companies as well I could not find this item I am so sorry. Sincerely, Melinda Social Media Customer Support

@potterybarn I’m sorry I do not have an order number. They were a gift in April/May 2019. Can you help me please thank you

@potterybarn I have two sconces from @potterybarn that I love. The other night at dinner, a guest backed into it and broke the glass shade. I cannot find them anywhere. Can you help me? Please help! Thank you very much

@RockyMtnFan Hello @RockyMtnFan, Thank you so much for taking the time to reach out to us. We are sorry to hear about the issues you are experiencing with your order. Please provide us with your order number via private message. Thank you. Sincerely, Melinda Social Media Customer Support

@potterybarn I returned two curtains you still only gift carded me for one! I’m tired of calling! I want my other refund.

@sunshinedaisy Hello, We are sorry for the long hold times. Please send us a DM with your order number and we will be happy to assist. Kindest Regards, Susan Social Media Customer Support

@potterybarn I have been on hold for literally 45 minutes. Your customer service is the absolute WORST. #potterybarn

@jkluzek Hello, We are sorry to hear that you are still waiting for the rest of your set. Please send us a DM with your order number and we will be happy to look into this for you. Kindest Regards, Susan Social Media Customer Support

Ordered a nesting table set in Jan 2025. Still only have HALF the set after 7+ months, told it might ship in October. Hours on the phone. No resolution. @potterybarn this is unacceptable—please escalate this. #customerservicefail

@edwa_sue Hello @edwa_sue, We are so happy that you love your newly updated space. Enjoy! Sincerely, Melinda Social Media Customer Support

My new @PotteryBarn furniture arrived! Thanks Ofer for the great delivery experience. Love my newly updated space.

@VectorPilot Hello @VectorPilot, We are so happy that you love your newly updated space. Enjoy! Sincerely, Melinda Social Media Customer Support

My new @PotteryBarn furniture arrived! Thanks Carlos for the great delivery experience. Love my newly updated space.

@its_the_dogn_me Hello- thank you for contacting us. We sincerely apologize for the issues with your order. Can you please send us a message with your order information so we may direct you to the correct department? Kind Regards, Angelica- Social Media Customer Support

@potterybarn Hi Pottery Barn team, I purchased a leather sofa less than a year ago (Order #343353555489) and the material is already peeling and misshaped. I’ve emailed support with no response. Can you escalate this issue or provide a resolution? I can share photos if needed.