Practical CX ®

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Practical CX ®

Practical CX ®

@PracticalCX

Founder @stephaniethum. #CX leadership and digital marketing from a practical perspective. Rarely posting on X. Find us on @LinkedIn.

Washington, DC Katılım Ekim 2019
2.5K Takip Edilen2.6K Takipçiler
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Practical CX ®
Practical CX ®@PracticalCX·
We’re not hanging out on X much anymore. Find us on @LinkedIn. 🫶🏼
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Stephanie Thum, PhD, CCXP
Stephanie Thum, PhD, CCXP@stephaniethum·
The success of a webpage isn’t about getting the #customer to do what *you* want them to do. Success is about the *customer* getting to do what *they* want/need to do. #cx #customerexperience
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Practical CX ®
Practical CX ®@PracticalCX·
There are many pitfalls in setting up a voice of the #customer program. The biggest: cultural candor. ✅ Why are we collecting #feedback? ✅ Will we triage, not punish for uncomfortable info? ✅ Act on #data? A good #VOC foundation requires honesty. #cx
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