@RoyalEnfield – Extremely Disappointed with GT650 Service Experience
I gave my Continental GT 650 (KA01KG4185) for general service on 7th Feb at royal enfield Maverick Motors LLP Bengaluru.
Job Card: RJC012947IJ09105
Work done included:
• Valve clearance check
• Cylinder head cover gasket replacement
• Spark plugs replacement
• Suppressor caps removal & refit
• ECU related checks (as per service process)
• Silencer cleaning
Due to road excavation in front of the service center, delivery was delayed. When I collected the bike, I immediately noticed:
⚠️ Engine sound had changed
⚠️ Slight abnormal noise
⚠️ Silencer smell & popping
When I questioned them, they said:
“It’s due to new spark plugs, it will normalize after riding.”
I trusted them and took the bike home.
On 15th Feb, during a 70–80 km ride to Adiyogi, Chikkaballapur:
❌ Mileage dropped drastically (had to refuel twice)
❌ Excessive engine heat
❌ Popping sound on acceleration
❌ Loss of pickup on incline
❌ Bike stalled in heavy Mahashivratri traffic
In a crowded inclined road, the bike suddenly lost power and stopped. With help from locals, I managed to move it. Even after cooling down, pickup was gone. We somehow returned home at 30 km/h.
On 16th Feb, I returned to the service center.
Now they claim:
“Clutch plates are burned. Needs replacement.”
They are refusing responsibility and asking me to pay.
My questions:
1️⃣ How does a properly maintained bike suddenly burn clutch plates right after service?
2️⃣ Why was the bike handed over with abnormal sound and performance?
3️⃣ Was the bike properly tested before delivery?
4️⃣ Why did mileage drop and engine heat increase immediately after service?
The manager was argumentative, dismissive, and unwilling to listen. I also called Royal Enfield Customer Support (1800 210 0008) on 17th Feb, but I’m being redirected back to the same service center.
Complaint ID: CAS-102447510-L2B8G1
This is not the experience expected from a premium brand like Royal Enfield.
I am requesting:
✔️ Proper technical inspection
✔️ Accountability
✔️ Free rectification if fault is due to service negligence
✔️ Escalation to higher authority
I have full service estimate and documentation.
I also have conversation audio/video recordings.
@royalenfield
@royalenfieldindia please intervene.
@RESupport @RiderGrievance @ConsumerRightX @powerandtorque @consumercourtin
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