Lydia Prexl

@Faycal_CHTOUROU @hellogetsafe Hey Faycal, thank you very much for your review. We are very sorry that you are disappointed and that we could not meet your expectations. Would you like us to contact you? Feel free to send my colleague Emma an email at emma@hellogetsafe.com.

@Faycal_CHTOUROU @hellogetsafe Dear Faïçal, I'm not sure I understand the question. If you think that your Getsafe insurance covers your claim, then please report it. You can also contact my colleague Emma directly, she will be able to assist you. You can reach her here: emma@hellogetsafe.com

@daisyrichens @hellogetsafe Regarding your problem with our contents product: Feel free to send an email to my colleague Emma (at emma@hellogetsafe.com). She will try to find a satisfactory solution as soon as possible. Kind regards!

@daisyrichens @hellogetsafe Hey Daisy, thank you for bringing this to our attention. We are working hard on constantly improving our app. In the process, technical difficulties can occur from time to time. So thanks for your feedback. That's crucial for us.

@Faycal_CHTOUROU @hellogetsafe Anytime, Faïçal! 🙂

@Faycal_CHTOUROU @hellogetsafe Dear Faïçal, sorry to hear that you could not reach us over phone. If you leave us your contact details, we will get back to you. You can also send an email to our Customer Care colleague Emma, she will be able to help you. (emma@hellogetsafe.com)

@eugene8n @hellogetsafe Dear Eugene, thanks for your reply. Have you talked to our customer service team yet? They will sure be able to help you. You can also send an email to my colleague Emma: emma@hellogetsafe.com. I'm afraid I'm doing Comms ;-).

@eugene8n @hellogetsafe Dear Eugene, just talked to our CS. It would be great if you could send an EmaiI to my colleague emma@hellogetsafe.com so she can get in touch with you. I will also forward your constructive feedback internally, thank you! :-)

@eugene8n @hellogetsafe ... you will receive a translation of all terms. As far as I am aware, the actual contract will be in German because of regulation and German law. Does that already answer your question? Otherwise, as said above, feel free to contact us in person!

@eugene8n @hellogetsafe Dear Eugene, thank you for your tweet. Our Customer Service team will get back to you tomorrow if you let us know how to contact you, or you email our customer service team yourself (support@hellogetsafe.com). What what I know, all communication is in English and...

@edwardlui @quidco @hellogetsafe Dear Edward, this is really helpful. Thank you so much. Our team is looking into it right now.

@PrexlLydia @quidco @hellogetsafe And when you do get to hit it that banner blocks it. It’s worse on a computer as no way to try and move the website up

@hellogetsafe There seems to be an issue registering on your site across Edge/Chrome on Windows. The continue button shows then disappears, though if you manage to get up to selecting a certain cover you can't continue at all.

@edwardlui @quidco @hellogetsafe Dear Edward, sorry for the trouble you experienced. Our tech team had a close look and we couldn't replicate the error. Again, sorry. To make up for it, we just gave you some credit in the app. If you have any further problems, please let our customer service team know.

@quidco @hellogetsafe I don’t know how I did it as got round it. Clicked on your cash back link again to sign up :)

@abuzeid_7 @hellogetsafe It would be great if you would contact our customer service directly. They are the true experts and will be able to help you. Plus they also see the details of your contract. I don't want to ill-advise you.

@PrexlLydia @hellogetsafe Sure, I just want to keep it here for my friends as well to be more specific we want to ask if it covers the unintended wooden floor damage? We live in Berlin if you have different location policies.

@hellogetsafe Does the liability insurance cover any damage that happens to the unintended rented apartment? 🤔

@tanda_t @RomeenSheth @hellogetsafe Hi @RomeenSheth, just out of curiosity: why do you feel that we don't have valuable content anymore? What is missing in your opinion? Always eager to learn from feedback.

@RomeenSheth @hellogetsafe used to provide lots of fun and valuable content, but I believe they decided to cut it to insurance only in the end

If somebody built an online course on “how to be an adult” they would mint money. I’m thinking an engaging and easy to understand course covering: 1. Taxes 2. Personal Finance 3. Insurance 4. Healthcare 5. Property Maintenance 6. Etc. Who is building this?