Priya Patel

@AirFranceFR @airfrance @AirFranceUK This isn’t good enough at all, I’ve had to pay nearly £600 for a trip that wasn’t even my fault. The entire customer experience from start to finish has been poor! And even after the experience I can’t get appropriate help!! Could you please urge this along!

Hello, thank you for your message. Please note that the minimum processing time for a claim is approximately one month. However, our customer service department has recently received a very high volume of cases, which has resulted in longer processing times. We ask for your patience, our customer service team processes all claims and will get back to you as soon as possible. Thank you for your understanding !

@airfrance @AirFranceFR @AirFranceUK My experience with Air France was the most traumatic experience. It was my first time I had flown with them to Paris on my first solo trip. Everyone was really horrible to me and AF messed up my entire flight back from start to finish.

@AirFranceFR @airfrance @AirFranceUK Hi I’ve already put a claim through around 2 weeks ago now and haven’t heard anything back from yourselves at all!

@PriyaPatel673 @airfrance @AirFranceUK Hello, we are sorry to read your disappointment. We invite you to write to us through here wwws.airfrance.fr/claim if not already done. Thank you.

@AirFranceUK @AirFranceFR @airfrance I was then spotted by another agent who was helpful and escorted me to customer service. I was then transferred on the next flight the next day but had to buy a hotel for the night. AGAIN, not because of my doings but the companies.

@airfrance @AirFranceUK @AirFranceFR My parents were worried sick and I was all alone. A GIRL ALONE ABORAD. I explained this to the agent she didn’t look like she had a care in the world and shrugged me off and couldn’t tell me what to do next!

@AirFranceUK @airfrance @AirFranceFR My boarding was at 9:25 pm and I had missed this due to the companies incompetence! At this point I’m at the desk, hysterical and in tears. The agent shrugged me off and told me there was nothing she could do. I felt really sacred and alone

@AirFranceUK @airfrance @AirFranceFR It took 40 mins for this to be sorted and I had to the finally check in through security. The systems were down and this again took another 30 mins. By the time this entire shambolic process was done. I was late for my BOARDING by 5 minutes

@airfrance @AirFranceUK @AirFranceFR They messed up my baggage because the agent was too busy laughing and joking with another member of staff! They put my bag on another airline under another name! I had a gut feeling something wasn’t right and raised this right there and then

@airfrance @AirFranceUK @AirFranceFR My boarding pass had voided and they couldn’t tell me why. I was forced to buy another plane ticket by one of the agents which costed another £500 GBP. I was rudely shrugged off and was told to go to check in my luggage.