ProFlowersCS

@Doug_OSC87 We apologize for your experience and would love the opportunity to resolve this with you. Please message us your order number, and we have a supervisor contact you.

@ProFlowersCS awful job. Ordered my flowers on Sunday, 11/2 to be delivered today, 11/5 got our 20th anniversary. I normally just buy flowers but wanted to surprise my wife at work. Pancetta for delivery before 2:00. Flowers did not arrive. $100 down the drain

@BwayPR @ProFlowers Once again, please accept our apologies. Our goal is to reach the best solution available and resolve the issue as quickly as possible.

@ProFlowers @ProFlowersCS DON'T BOTHER. I will never use you again. You've ruined an older woman's Christmas. SHAMEFUL

@ProFlowers, @ProFlowersCS - THE WORST! Way to ruin Christmas! Thanks for nothing. Avoid all our costs.

@BwayPR @ProFlowers Please accept our apologies for any inconvenience you have experienced while using our company. If you could please message us your order number, a supervisor will reach out to you as soon as possible to resolve this matter.

@Luigi7419 We apologize. You can also call us at 1-800-237-5514 to chat with one of our friendly representatives, who will be more than happy to assist you!

@ProFlowersCS I can’t, X won’t let me send a message. I don’t know why.

@ProFlowersCS this is so much smaller than what was ordered.

@Luigi7419 Your experience is important to us, and we apologize for your dissatisfaction. We want to resolve this matter for you. Please message us your order number, and we have a supervisor contact you.

@ProFlowersCS X is not letting me send a message.

@glenjd We sincerely apologize for the disappointment with your recent experience. If you could please message us your order number, a supervisor will reach out to you as soon as possible to resolve this matter.

@ProFlowersCS you have the worst customer service of any company I’ve dealt with in a very long time. Multiple times try to get a delivery issue resolved to no avail.

@meatz_boo_t @ProFlowers Your satisfaction is important to us. Send us your order # to communitymanager@ftd.com and someone will be in touch.

Messing up very important personal moments, @ProFlowers @ProFlowersCS

@stardales Hi Age - Quality is our priority, and we don't like hearing this. Please send an email to communitymanager@ftd.com with your order details, and we'll make it right.

@ProFlowersCS your ‘customer support’ is useless AI bots

@AlexLeigh @ProFlowers Let's look into that for you Civil. Can you send an email to communitymanager@ftd.com with your order number so we can reach out about this?

Eff you @ProFlowers @ProFlowersCS you have now permanently lost a decades long customer

@Gini_4 We're so sorry about this Gina. Send us your order details to communitymanager@ftd.com and we'll get to the bottom of this.

@ProFlowersCS I ordered a lovely bouquet for my daughter for National Daughters Day. The email said they were delivered but she never received them and the order numbers do not match. Clearly there has been a mistake. I am on hold with the 800 number right now.

@Porchrocker2077 Let's look into that for you Rebecca. Can you send an email to communitymanager@ftd.com with your order number so we can reach out about this?

@ProFlowersCS you need to do better. Two days late on a flower delivery even after calling your company once the first delivery date passed. The delivery promised today also did not show up.

@a_gelvan Thank you for letting us know. Unfortunately, our order management system is not linked to this page. If you email communitymanager@ftd.com our team would be more than happy to assist you!

@flyoverkidd9 Hello. Your order has been updated to Space 29.

@ProFlowersCS on order number 5786318471336 it needs to go to space 29 not 19 everything else is the same.

@alltookaitlyn If that is not the case with the flowers you received, and they arrived in less than satisfactory condition, please email communitymanager@ftd.com and provide your order information, along with a photo of the product that was delivered and an agent will reach out to you.

@alltookaitlyn Hello Kaitlyn, The flowers that are shipped in a box via UPS/Fedex should come wrapped in plastic and held together with an elastic band, as well as wet foam to keep them fresh. This is done anytime of the year.

@BeltranRoderick We're so sorry about this Roderick. Send us your order details to communitymanager@ftd.com and we'll get to the bottom of this.

@ProFlowersCS My mother’s bday flowers have not been delivered. Why is there always drama with your company? This is definitely the last time I order from you.

@triciabarney Hi there Tricia! We're really sorry to hear about this, and we'd love the chance to make it right. Please send an email to communitymanager@ftd.com with your order number.

@HMack3 We're so sorry about this Henry. Send us your order details to communitymanager@ftd.com and we'll get to the bottom of this.

@ProFlowersCS order never arrived today as paid for. How do we fix this?

@JWesP @ProFlowers We're so sorry about this Wes. Send us your order details to communitymanager@ftd.com and we'll get to the bottom of this.

@ProFlowers @ProFlowersCS And still no response from anyone at @ProFlowers. At this point, all I want is a full refund - $168 for the dead roses that went straight in the trash.

Okay @ProFlowers, I can take a hint. You're just done having me as a customer. I understand. My wife's Mother's Day flowers arrived dead. 🥀💀 I had to throw them in the trash. I emailed customer support requesting a refund and after three days, there has been no response. 😡