
📢We are looking forward to hearing from Aptia UK Pensions Communication Lead Steph Gold and Pension Administration Sales Lead Colin Hamilton next week at our flagship event Professional Pensions Live!
Their session 'Member Journeys: nothing changes/everything changes' will address the following points:
- How do members engage with us, and how has that changed over time?
- When you give members choice - what do they do?
-Case study on bereavement - how can we help people when they are at a vulnerable point in their lives, to deal with the administration of a loved one's pension? What support can we give to the people who are grieving?
- Proactive data subscription services and the value they can add to support administration workflow, and supporting members
- Power of data collection, administrator notified of changes on one scheme and can encourage use of data on others.
- Addresses, mortality screening, emails, phone numbers…..all assessed against external records every day - Better data, no more tracing / mortality screening
- Nothing changes/everything changes: need for empathy, role of technology.
📍Tuesday 19th of May at Convene 155 Bishopsgate, London
👉Last chance to register: incm.pub/4tFXwI2
Many thanks to our Sponsors:
Aptia, Barnett Waddingham, BlackRock, Charles Stanley, Equisoft, Fasanara, Festina Finance, Gallagher, Hymans Robertson, LCP, LexisNexis, Lumera, Money & Pensions Service, Pendragon, Schroders, Scottish Widows, Target Professional Services, Vidett, WTW
#pplive

English

















