Dead by Daylight@DeadbyDaylight
Yesterday’s livestream with Chandler Riggs and our creators didn’t go as planned, and we want to sincerely apologize for how things unfolded.
As most of you are now aware, we couldn’t complete a match because the dedicated server players were on was the target of an attack. This put our content creators in an incredibly difficult position trying to troubleshoot and adapt in real time while live.
We know our creators have experienced similar issues, and they showed remarkable patience and resourcefulness offering suggestions to help get things back on track. While our security team was on hand during the incident, we didn’t properly assess the situation and didn’t act on potential mitigation plans, and this is a failure on our part.
We want to be clear: our creators and our community are the core of what we do. The last thing we ever want is for them to feel ignored or left out of the loop. We didn’t communicate well enough yesterday and we’re taking a hard look at how we can do better moving forward.
We also want to take the time to apologize to all of you, our DbD players. What was meant to be a fun moment bringing our community together turned out to be the opposite.
After talking to creators, we are taking their feedback to improve how we run these streams in the future.
Lastly, we want to extend a heartfelt thank you to Chandler Riggs, G_birb, Gh0stArcade, Mish and Otzdarva for their time and support yesterday. Having Chandler & RickGrimes4DBD at our office was still an amazing moment that we’re really proud to have seen happen, and the continuous passion shown by our content creators & community is not something we take for granted.