Qantas

@Jubsss0204 Hi Jobhel, we’re sorry to hear you aren’t able to make changes to your booking. Please DM us with as much information as possible including when you last attempted to login, the devices used and any screenshots so we can look into this for you. We hope to hear from you soon.

@Qantas I would like to change my flight date but it seems impossible as both the app and desktop website have system errors and can’t change my flights at all! Plus customer service takes forever!!!

@celiaoakley Hi Celia, we’re sorry to hear you aren’t able to login. Please DM us with as much information as possible including when you last attempted to login, the device used and any screenshots so we can look into this for you. We hope to hear from you soon.

@Qantas your login interface is broken — users can't sign in. Please look into this!

Hi there, thanks for bringing this to our attention. We’ve looked into this and confirmed your booking was incorrectly linked in error. It was an isolated incident as a result of human error and has now been fixed. We appreciate you flagging this with us so we could investigate and resolve it quickly, and we apologise for any inconvenience.

It appears @Qantas have a potential security breach as I can check people onto a flight and I have no idea who these people are! Surely this is an issue Qantas? @abcnews @SkyNews @SkyNewsBreak @9NewsAUS @9NewsMelb

@manipraneeth Hi Praneeth, we’re sorry to hear about your dad’s situation. If you still need assistance, please DM us with the booking reference and/or his delayed bag report reference so we can look into this urgently for you.

@Qantas please helpmy dad first time visiting Australia is without his heart and diabetes medications that can’t be sourced in Australia because of baggage mixup at perth airport today . One of the passenger might had taken the bag assuming as his as .one bag was unclaimed

Hi Nicko, we understand the confusion here. Refunds for Emirates‑operated flights booked through Qantas are currently available for travel up to 31 March 2026. Emirates is applying the same date range to its own bookings as well. If you'd like us to take a look at your specific booking, please DM your details.

@Qantas So Emirates flights (who are offering full refunds) booked via Qantas are only entitled to full refunds up to 31 March 2026. But Emirates booked direct flights are full refund with no date restrictions. Why is our national carrier so greedy?

@Qantas if we've booked flights to Europe codeshare Emirates. Are we entitled to refunds in accordance to Emirates or Qantas policies?

Hi Kevin, thanks for reaching out. Our team is best placed to assist with bassinet requests and seating for young children over the phone. You can find global contact numbers on our website, or if you’re in the UK you can call 0800 964 432. We hope this helps and look forward to welcoming you and your family on board soon.

@Qantas Hi Guys, looking for some help with my upcoming flight. We're booked on the London to Perth next Tuesday. We have a 2 year old and twin 6 month olds..hoping we can get a bassinet and to ensure we're all sitting together. In the app it's telling me I can't pick any seats

Hi there, we’re sorry to hear that your bag didn’t arrive with you. We know how frustrating this is, especially after a long journey. Could you please DM us your full name, booking reference and any additional information so we can look into this for you? Alternatively, our team can also assist on 13 13 13.

@Qantas We arrived in Perth on QF 034 from CDG Paris on Sun but we are missing a bag. We tried ringing customer support but no answer. We cannot use your website with the file number we were given. We were promised that the bag would arrive yesterday but no sign of it.

Hi James, we’re really sorry to hear this happened. This isn’t the experience we want for our customers, and we’d like to understand what happened on your flight. Could you please DM us your booking reference, flight details and any additional information so we can look into this further?

@Qantas please explain to me why a revenue business passenger isn't allowed to have a choice but to have vegetarian meal? I'm not a vegetarian. You've put your crew in impossible position. As for your customer, I don't know why I stayed loyal to you. 3rd time this happened!

@asenapine68 Hi there, unfortunately mixed class bookings for both domestic and international travel cannot be completed online. Our team can assist with this over the phone on 13 13 13 within Australia. We hope this helps and look forward to welcoming you on board soon.

@Qantas why is your online booking process so shithouse , try booking , same flight you in buisness your kids in economy ? Can it be done in one booking ?

@_Mike_McGregor Hi Mike, we’re sorry to hear you’re having trouble getting through to us and understand how frustrating that can be under the circumstances. Please DM us with your full name, flight details and email address so we can look into this for you. We hope to hear from you soon.

@SSang999 Hi there, we’re sorry to hear you’re having trouble getting through to us. If you still need assistance, please DM us with your request, along with your full name, flight details and email address so we can look into this for you.

@Qantas can you help me please , ideally via DM ? I have a couple of issues that need resolving with a flights and membership

@Cannabi29852933 Hi there, unfortunately we’re unable to see a DM from you. If you still need assistance, please DM us with your booking reference, passenger names and flight details, and we’ll be able to help from there.

@Qantas see DM please assist. Stuck in Dubai on emirates flight issued by Qantas. Everyone else rebooked but emirates saying Qantas needs to do manually for me

Hi there, we’re sorry to hear you’re having trouble getting through to us. There are several ways to upgrade your flight, subject to availability. If you still need assistance, please feel free to DM us with your booking reference, passenger names and flight details, and we’ll be able to help from there.

@Qantas Hello! I was trying to buy an upgrade on my long-haul flight but couldn’t understand how to do it. Calls don’t connect, and no options are available on the website either.

@ElderBrett Hi there, we’re understand it’s disappointing to be turned away from the lounge unexpectedly. Our lounge dress guidelines can be found at qantas.com/au/en/qantas-e…. We hope the rest of your journey with us is an enjoyable one.

@Qantas what a great way to start holiday. Refused entry to lounge as wasn’t informed about dress code. No thongs but crocks are ok. Very very poor service 😳

Hi George, the safety of our customers and crew is our highest priority, and where necessary we adjust our flight paths accordingly. There is currently no impact to Qantas operated flights, including our London to Perth service. We have multiple routing options available for our flights to and from Europe, and these are reviewed regularly against weather and security conditions.

Hey @Qantas is there an option for travellers flying London to Perth who don’t want to fly over Iran or the Middle East?

@DavidKNye Hi David, we’d love to look into this for you. When you can, DM us with your flight details and frequent flyer number so we can investigate properly.

@Qantas same flight different seat maps - how does that work? Left side logged into FFP and right one not 🤷‍♀️

Hi Lynne, we're sorry for the frustration this caused. While we do our best to honour seat preferences, selections can’t always be guaranteed and sometimes need to be changed for operational, safety or security reasons. When this happens, we aim to seat customers in the most suitable alternative available. If you’d like us to look into your booking further, please send us a DM with your details.

So you buy a ticket for a long haul @Qantas flight & choose a seat. Then check in online & you get a different, crappy seat. Told at gate it’s the “Iran crisis” & people get to buy their seats. WTF? Conditions change minute to minute & they make it up as they go. #CustomerService

@PUNEET27992 Hi Puneet, we’re sorry to hear! Please DM us with your full name, flight details and as much information as possible so we can look into this for you.

@Qantas I am unable to reach you people. I forget my wallet in the airline but unable to reac customer support

@pseudyx Hi Aaron, thanks for bringing this to our attention. We'll need to look into this further with our catering team. When you can, please DM us with your flight details so we can investigate for you.

Great work yet again @Qantas serving gluten to a coeliac in what's supposed to be a special gluten free meal