
Excited to spotlight our Chief Experience Architect’s inspiring thread on the unbreakable link between EX & CX
Drawing from 2 game-changing engagements during #CustomerServiceWeek2025, she reveals how crafting delightful people experiences fuels exceptional customer experiences
Ruth Serem@RuthSerem_
What an inspiring #CustomerServiceWeek2025 it has been! Under the theme #MissionPossible, I had the privilege of facilitating 2 transformative sessions that reminded me why my heart beats for both employees and customers. 1. The EX ➡️ CX Connection 2. The Culture Catalyst 1/5
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