Abdelhamid Addou Royal Air Maroc CEO

@Borayldz23 Hello, @Borayldz23. Thank you for bringing this to our attention. We apologize for the unpleasant experience that you have encountered with your reservation. To assist you further, please kindly send us a direct message. Thank you for your cooperation. ^Eugenia

@royalairmaroc Why still no response to emails? My luggage has been missing for 6 months and I'm still waiting for payment.

@margomezz3 Hello, For better assistance, please join us by DM.

@royalairmaroc We have not received the money in the account yet.

@royalairmaroc por favor, le escribí por su web por una anulación de un vuelo con cambio de horario y destino y aún no he recibido ninguna respuesta.

@Ousman_bath Hello, For better assistance, please join us by DM.

@royalairmaroc It’s been a month ago I didn’t receive my luggage 🧳 what’s you doing with our baggage . You deserve to be a bab company in the world 💩🥵🥵🥵🥵😡😡😡😡

Royal Air Maroc is honored to receive the 4-Star Skytrax rating, for the 10th consecutive year, and be named the Best Regional Airline in Africa, highlighting our unwavering commitment to excellence for our customers. #SKYTRAX #DREAMAFRICA #MEETMOROCCO

@kanevskyJay Hello, For better assistance, please join us by DM.

@royalairmaroc Update @royalairmaroc AT219, 3 hours and 25 minutes later is back for refueling. No updates on if this is going or not. Definitely missing the connecting flight in 5 hours considering we haven’t left IAD yet.

Hey @royalairmaroc - AT219 supposed to leave at 920am from Dulles. Planes late (pilots own words) and now we’re delayed sitting on the tarmac (2 hours so far). Missing my connecting AT980 flight now cause of this. Hope you’re prepared to get us to Portugal and my friends wedding.

@ghaniyyaah Hello, For better assistance, please join us by DM.

@cumba_rafa11797 @lidiagdd @giveusourbags @royalairmaroc They never take responsibility for any lost baggage. That’s the worse airline anyone can be on

My babies are finally back!!!😭🙌🏻 had to pick them up at Dulles though. Flight AT218 on 06/02 @giveusourbags. Yet the fight isn’t over @royalairmaroc - where’s the compensation? Worst airline ever

@saush11 Hello, For better assistance, please join us by DM.

@royalairmaroc can somebody please reach out to me? I am almost at the end of my visit here in Morocco and I don’t want to take the bad experience of @royalairmaroc . I swear on Allah, you will loose many customers.

@yaya6277 Hi @yaya6277.Can you please follow then DM us, I would like to respond. Thanks, Ebrahim.

@royalairmaroc I have put in a claim a month and a half ago! It is crazy how unprofessional you all are in responding to people. I was stranded in both Angola and Morocco for multiple day due to your planes being faulty! I haven’t gotten any compensation for all my troubles!

@royalairmaroc I forgot my airpod case if your flight on business seat, I told the security before entering the terminal. The location is still showing the plane location but they are denying to find it. #Thieves #WorstCustomerService

@DivyaTiwari812 Hi @DivyaTiwari812.Can you please follow then DM us, I would like to respond. Thanks, Ebrahim.

@Alexand72061791 @royalairmaroc The Royal air maroc have the worst customer service ever!

@royalairmaroc I was a tourist in Morocco and my entire trip was overshadowed by my lost luggage. The carelessness and poor customer service from Royal Air Marco is enough to warn everyone to not fly this pathetic airline. #RoyalAirMaroc

@EyeOpenning Hi @EyeOpenning.Can you please follow then DM us, I would like to respond. Thanks, Ebrahim.

@royalairmaroc @RAM_Maroc_CEO is the worst costumer service in the world. #AbdelhamidAddou CEO has no interest to listen to the Moroccan citizens live around the world. Other servant great countries serve their citizens.@royalairmaroc makes it hard to their own people to visit Morocco.

@EthanEssoufi We’d like to look into this further and help in any way we can. Please send us a direct message with the confirmation code.

When it comes to resolving travelers issues, RAM has the worst rap sheet. No response to issues. If there is one, then it is the same message that it is been processed. I have two open tickets since Aug 2023 with no results in sight. Shane on you!!!