RATANDBOA

@Meganbailey1705 Hi Megan - sorry to hear that, please send your email again and check your junk mail. Our customer service team are usually impeccably responsive

@RATANDBOA I can’t get in touch with your customer service and my parcel is a week late when I was told next day delivery? Has it even left yet? I’ve had nothing

@FMarmac Hi Fernanda - we’re experiencing high amounts of correspondence atm. We will absolutely ensure that this is resolved for you.

@RATANDBOA i send an email cause you send me a wrong dress, and i been waiting for an answer that i do not get!

@Tayllie @DelsOgun We wanted to let you know that the issues have now been resolved, and the site should be working without any problems.

@DelsOgun @RATANDBOA So frustrating!

@RATANDBOA I have early entry to the sale but when I tried to log in it reset the timed? Can you help?

@MimiFarmiloe Hi Mimi - I can see you were in touch last night without a response since. I’ll have a member of our team reach out ASAP.

@RATANDBOA Hi, I need help surrounding an order ASAP. Had a poor experience trying to get hold of your customer service.

@MondeDiallo @martalozanop Hi - please email our team at customercare@ratandboa.com and we’ll get you updated on the status of your order on Monday.

@RATANDBOA @martalozanop Still waiting on my dress.. would like an update on that. Sent a msg on Instagram hours ago and no responses as for rn.

Marta @martalozanop wearing our ‘Antonia’ dress at home in Spain 🖤 Post your favourite Rat & Boa looks at home for the chance to win our 💫FULL SS20 COLLECTION💫exclusively before release ~ Remember to #stayhomeanddressup #ratandboa ift.tt/2Jmb2g1

@Rachel_AandS Hi Rachel - please message our team at customercare@ratandboa.com and we’ll ensure your query is resolved.

@RATANDBOA I was hoping to speak to someone about returning a dress I recently purchased from you.

@RosieEugenie_x Hi Rosie - we’re expecting these within 10 days. Due to their popularity we’d advise you to sign up to our back in stock notification on the website.

@RATANDBOA hello, will you be restocking the Harlequin dress in orange in a size medium? Thank you xx

@minnief13 Hi Hermione - refunds can take a few days or more depending on your bank. I will forward your message to our team and have them look into this. Please be careful not to share private information concerning your order etc on this public platform.

@RATANDBOA You’ve received my parcel and said a refund has been issued however the money has not come into my account. Your customer service teams were very unhelpful. Please can you look into this.

@cocoacherry2 Hi Thotty, If you can email us at customercare@ratandboa.com today we will deal with your query ASAP. X

@RATANDBOA. For the past 2 years, I've watched bronzed goddesses clad in your diaphanous fabrics intermittently strut across my Instagram feed. Their languid demeanour and slightly derisive countenance seduced me into making my first purchase as a lockdowniversary gift (1/2)

@ClareWilko Really sorry to hear this, Clare - we’ll have this resolved immediately.

@RATANDBOA Thank you @RATANDBOA I have emailed the customer service team. I checked my junk and there is nothing there, I have repeated the process 3 times 🤷🏼‍♀️

Hi @RATANDBOA. I have a really important delivery of dresses that I need to send back before the deadline & im having a nightmare on your website. It wont accept my email & password and then when I try to reset password, it just takes me back round to the same screen again. Help!

@HollySpencer94 Hi Holly - please visit your account section of the website, you’ll find information about the voucher there.

@RATANDBOA hi there, I recently signed up /subscribed to receive a £20 off voucher code on your website, I’ve confirmed subscription in my emails but I’ve not received a code in another email. I was wondering if you could look into this/send me a code please so I can buy!:) thx x

Valentina @valentina_muntoni wearing our ‘Valentina’ dress 🐆 Available online now at ratandboa.com #ratandboa ift.tt/2UmSWAT

Valentina @valentina_muntoni wearing our ‘Lù’ blouse 🖤 Available online now at ratandboa.com #ratandboa ift.tt/2wvKBlv

Valentina @valentina_muntoni wearing our ‘Lù’ blouse & ‘Gisele’ dress 🖤 Available online now at ratandboa.com #ratandboa ift.tt/3dB3cNM

Nina @ninauc wearing our ‘Gisele’ dress at home 🖤 Post your favourite Rat & Boa looks at home for the chance to win our 💫FULL SS20 COLLECTION💫exclusively before release ~ Remember to #stayhomeanddressup #ratandboa ift.tt/2y99Fz6

🪐 STAY HOME & DRESS UP 🪐 It will be a difficult few weeks ahead, but we must stay positive & all stick to it! We challenge our Rat & Boa women to #stayhomeanddressup Keep it fun, express yourself and show off your favourite Rat & Boa looks. 💗 We are… ift.tt/2UgHPta

🪐 STAY HOME & DRESS UP 🪐 It will be a difficult few weeks ahead, but we must stay positive & all stick to it! We challenge our Rat & Boa women to #stayhomeanddressup Keep it fun, express yourself and show off your favourite Rat & Boa looks. 💗 We are… ift.tt/2wC3jYq

🖤 #stayathome #ratandboa ift.tt/2QDavus