Royal Bank

@txbamxnmicxh_s If you can please DM with more details on what's happened I can check for any updates, so please include your full name, sort code and home post code ~ Jonathan twitter.com/messages/compo…

@RBS_Help PLS can you hurry up with this

Got scammed and now I have to wait for the bank to refund my money through a dispute and I just want to DIE

@MhMyxacc444 I understand, for us to assist you further can you please send us a DM with the information asked for previously.😊 - tony

@RBS_Help And then wait 3 hours and not get an answer like last time. You’ve just sent another message saying another change made and it wasn’t me either.

Someone’s been editing my dress details on my bank account. Wasn’t me and I can’t correct it without registering for biometrics. Well played clowns 🤡 @RBS_Help

@DianeStallwood Hi there Diane. If you could pop us through a DM with your full name, sort code and post code we can check this out. I want to set the expectation that we don't usually deal with instalment plans here but we will happily take a look ~ Nicole twitter.com/messages/compo…

@RBS_Help , despite phone calls to your credit card operation, the instalment team chose to ignore a request to sort out the amount owning. It’s wrong on my mobile app. Hopefully the statement on the 17th will sort this out?

@Izzaliz Hi there Isabel. I completely understand your concern. Please could you pop us through a DM with your full name, sort code and post code and we can check this out? ~ Nicole twitter.com/messages/compo…

@RBS_Help hello. My card keeps being declined online. There’s money in the account and my card isn’t frozen - I’ve been using Apple Pay fine. I’ve tried to re register for online banking because it’s not recognising my login details but it’s telling me my details are wrong 🤔

@timtjd Tim, can you join us in a DM with your full name, sort code and postcode please? Also, what exact error code or message do you receive? More info - 📌natwest.com/current-accoun… ~Claire 😊 twitter.com/messages/compo…

@RBS_Help Your OpenBanking services seem to be having problems. I've been trying to link a third party and it just hangs. Managing connections in the app doesn't work either....also sucks there is no way in the app to report this.

@MhMyxacc444 I've responded to your DM. I realise that's how you feel, and I'm sorry to hear that. Fiona

Bless! The illiterate @RBS_Help can’t answer a simple question but they’ve learned how to copy paste the same lame shit time and time again

@MhMyxacc444 Thanks for your patience, if you have followed the steps provided someone will be with you shortly and we can this resolved for you 😊 - Hannah

@RBS_Help Yeah and still not speaking to anyone. Friday evening 10 days after last card expired. No access to cash. Fab!

@RBS_Help why can’t you answer a simple question like had a replacement card been sent. 2 weeks with no card and being fobbed off on the app by the chat team. Can’t access my money or pay for things

@MhMyxacc444 I have just responded to your DM. Just to clarify, we've invited you to chat with the Social Media team via the app so we can discuss your account and help you with your query 😊 - Hannah

@RBS_Help Exactly as expected. Sent back to Cora the char bot and the incompetent staff on chat. After more than a week chasing this one says oh so you want to know if a new card was sent 🤡🤡🤡

@MhMyxacc444 I have responded to you in DM Lynsey 😊 ~ Mikyla

@RBS_Help And are you going to do anything or just send me back to bloody Cora

@Pkainth Morning 👋 Thanks for sharing this! I'll make sure the folks in branch get to see this! - John 💜

@RBS_Help excellent service from the staff in the glasgow centre branch today 👏

@jimmymumu Absolutely! Pop us a DM and we'll do our best to help 😊 twitter.com/messages/compo…

@RBS_Help I'll send you a DM if that's ok?

@RBS_Help Just had an upgrade of the App, but i can no longer find my debit card details. Any idea where i can find them? please I have asked Cora, but there was a comprehension problem

@jimmymumu To view your card details, follow these simple steps: Log in to the mobile app. Select the account linked to your card. Click on ‘Manage cards’. Tap on ‘See details’. Give that a go too, if it still doesn't work please send us a DM.😊 - Tony

@RBS_Help I get to that part on android but theres no option to see card details. Thanks

@poohbearbrown Thank you so much Andrea, I have responded to your DM 😊 - Hannah

@RBS_Help DM Sent

@RBS_Help Been a customer for over 30 years just tried to pay my euros back in to my account and was told they wouldn't accept 2 €50 notes as they had slight tears in them! Never had an issue in all the years I've been doing this! Left feeling very disappointed!

@wvrlfc_tez Hi Tez 👋 I'm following up with you after our chat above. Do you need any further support with this? If I can help with anything else please do let me know. - John

@NatWest_Help hello I was wondering if you could help I wanted to cancel a switch into NatWest I’ve had a reply on Cora but the history isn’t loading so I don’t know what was said

@wvrlfc_tez Morning Tez - hope your day’s going well so far! I’ll check a few things for you now. Feel free to drop me a DM whenever you’ve got a moment to continue the conversation. - Nick 😊 twitter.com/messages/compo…

@shevaun_23 Hello Shevaun! Hope you are having a lovely day! You can pop in your sort code to our handy branch locator and it will provide your branch address. Just click this link and it will bring your straight to it: 🔗rbs.co.uk/search-results… ~Debbie

@RBS_Help I have to complete a form with my branch address on. My local branch has closed. What address should I be using?