Red Taxi

Hi @RahulSriju, thank you for raising this. We understand your concern and agree that outstation/permit charges must be communicated transparently and in line with applicable permits and taxes. The amount can vary based on route, vehicle type, tolls/entry fees and local authority rules, but we will take your feedback seriously and review how we present these charges clearly before confirmation. If you’re comfortable, you may share only basic details (date and route) without driver info via DM/email so we can audit the fare—write to customersupport@redtaxi.co.in.

Hi @REDTaxiInd please set a clear policy for outstation permit charges. We were asked to pay ₹800, while Palakkad permit is around ₹350. This happens often. Kindly ensure transparent pricing. I’m not sharing trip details to avoid affecting anyone’s job.

Hi @Gowthamnavneeth, we apologize for the inconvenience. If you’ve recharged ₹750 and it’s not reflecting in your Red Wallet, we’ll get this checked on priority, and we’re sorry the earlier complaint was closed without resolution. Please DM your registered mobile number, recharge date/time, payment mode, and transaction/UTR reference (screenshot if available), or email the details to customersupport@redtaxi.co.in so our team can verify and resolve it at the earliest.

@REDTaxiInd I reacharged 750 rs in red wallet the same is not showing in wallet. Already raised complaint reg this but your team closed it without resolving the same which is not acceptable

@Madeshhhhhhhh Glad you liked it. We’ll keep the good rides coming.

@REDTaxiInd notifications like this 😭♥️🫂

@sandman160899 @missmaddenstein Thanks for backing us as your go‑to in Tamil Nadu, @sandman160899 . We’ll keep working to make every RedTaxi ride simple, safe and drama‑free.

@missmaddenstein Best option inside tamilnadu is @REDTaxiInd

Chennai is the only city in India where Uber car drivers shamelessly ask for extra money after dropping people off and auto drivers don’t even accept rides if you don’t agree to pay them extra over the rate, truly the worst Uber experience I’ve had globally

@OffRest1111 @kartik_kannan Thanks for backing us in Chennai, @OffRest1111 We’ll keep working to give a simple, no‑negotiation experience—cab comes, OTP, ride starts, that’s it.

@kartik_kannan I say the best in Chennai is @REDTaxiInd

Last night I boarded an auto from Chepauk station, with my friend. He had to go to T Nagar and I had to go to Central station. The auto guy quoted us 800 rupees

@laxmandinesh @missmaddenstein @Ondippulee Thanks a lot for this, @laxmandinesh . That’s exactly the experience we want to protect – cab arrives, share OTP, ride starts, no questions, no negotiations. We’ll keep working to stay worthy of your “best” tag.

@missmaddenstein @Ondippulee You try Ola and you will feel Uber is better. But on any day, Redtaxi is the best @REDTaxiInd . Drivers won't even ask where you are going or how much is the fair showing. Just tell the OTP and your journey starts

@dosatakkunu Thanks for backing us up so strongly, @dosatakkunu . “250 rounded to 500” is exactly the kind of math we don’t allow – our drivers are not permitted to ask for anything beyond the actual fare.

True. Switch to Red Tax in Chennai. Red Taxi drivers are not allowed to ask for extra money. They are very strict on that. Always had horrible experience with Ola/Uber in Chennai. The can annas are expert mathematicians, 250 is rounded up to 500.🤷‍♂️🤷‍♂️😭 @REDTaxiInd @RedTaxiSupport

@vikramuk @missmaddenstein Thanks a lot for the shout‑out, @vikramuk . Glad to know your experience with us has been great. We’ll keep working to stay worthy of that trust.

@missmaddenstein Use @REDTaxiInd my experience has been great with them.

@Bala47809565 @missmaddenstein Thanks for choosing us in Chennai, @Bala47809565 . We’ll keep working to give you transparent fares and hassle‑free payments.

@missmaddenstein And they want only cash also ? I stopped using uber in Chennai and using @REDTaxiInd

@SatzThi @missmaddenstein Thanks for riding with us and mentioning RedTaxi, @SatzThi . We’ll keep doing our best to give you a straightforward, no‑negotiation experience.

@missmaddenstein Yes it’s same for both Ola and uber . Lately am using @REDTaxiInd

@OffRest1111 @missmaddenstein Thanks a ton for choosing us in Chennai and recommending RedTaxi, @OffRest1111 . We’ll keep working to stay reliable and economical – without the “extra cash” drama.

@missmaddenstein I always use @REDTaxiInd in Chennai. Very reliable and economical compared to Ola /uber

Thanks for laying this out so clearly, Sundar. We agree the route – and fare – should feel fair to the customer, not like you’re paying more just because the map chose a longer path. We’d genuinely value your inputs on this. Please DM your contact details (or mail us at customersupport@redtaxi.co.in) and we’ll have the relevant team reach out so they can understand your suggestions in detail and factor them into our routing logic.

@REDTaxiInd @rapidobikeapp If your fare shows Rs 400 for longer route, which should have been Rs 300 for the shorter route, I would choose other providers charging less. Let your tech team develop better algorithm or show two choices to Customer. Pl. ask your tech team to contact me, I will explain.

Care to optimise route based on distance, fare and time and not purely based on time. You want me to take 30% longer route just because it saves 2-4 minutes time? Educate your Developers. @rapidobikeapp @REDTaxiInd

@nareshbabumuvva Hi @nareshbabumuvva , sorry your complaint has been open this long – that’s not the response time we aim for. We’ve flagged COMHS2402260001-458 to our team for urgent follow‑up.

@REDTaxiInd I have raised a complaint wide ref no COMHS2402260001 - 458 Which is still open even after 60 hours.

@JJF109800 @vanhelsing1313 Nandri @JJF109800 , unga madhiri users dhaan engalukku periya support. Ungal maadhiri solli recommend pannradhu romba mukkiyam namakku. Edhaachum feedback illa support venumna customersupport@redtaxi.co.in‑ku ezhudhunga.

@vanhelsing1313 @REDTaxiInd இதுல அந்த மாதிரி கேக்க மாட்டாங்க…ஒரு தடவ யூஸ் பண்னி பாருங்க

மும்பை முழுக்க சுத்திட்டு இருக்கிறேன் கிட்டத்தட்ட 130 km. இன்னும் 25 km போகணும் ஒரே டாக்ஸி தான் மீட்டர் பாருங்க நான் இதைத்தான் சென்னை ஆட்டோ மற்றும் டாக்ஸி நண்பர்களிடம் எதிர்பாக்கிறேன்.. 🙏🙏 நன்றி 🙏🙏

Hi @ANU033 , sorry you had to face this right at the airport. If the UPI amount was debited from your account, you shouldn’t have to pay twice. Please DM us your registered mobile number, booking details and payment screenshots, or mail them to customersupport@redtaxi.co.in. We’ll verify the transaction with the driver/bank and arrange a refund for any duplicate payment.

Hello @REDTaxiInd , today morning i booked a ride to coimbatore airport. After reaching airport i pay the amount via upi, from my account money debited but the issue is on receiver account,so it was processing. The driver is argued to pay cash. Then i paid cash.

@viyesth @rapidobikeapp @nammayatri Hi @viyesth , we’re really sorry you couldn’t get a RedTaxi at 6 am, especially on a muhurtham day. Early‑morning demand in Hosur is high and supply is limited, and it’s on us to improve. We’re working to strengthen our early‑hour availability there.

It's muhurtham today and I didn't get a bike taxi/auto in @rapidobikeapp or a taxi in @REDTaxiInd at 6 am. I hope @nammayatri extends their service in Hosur, Tamil Nadu soon.

@syedsadiq1609 Our Team Will Get Back To You

@REDTaxiInd What about the compensation?

@REDTaxiInd Very disappointed with Red Taxi service. The car provided was dirty and unhygienic — not fit for travel. You charge premium fares, but where are the quality checks and audits? Isn’t customer service and passenger safety paramount?

@gurusarva Thank you for bringing this to our notice. We will look into it, and our customer support team will contact you shortly to resolve this.

@REDTaxiInd are you also started a Scam, In Google Maps it's showing 3KM from pick-up to drop point but your invoice showing total distance as 6.34KM are you creating a new Map to loot from people.. If a proper reply or action won't happen I'll escalate this to the next level

Red Taxi Autos are now rolling out in Erode District!🛺Enjoy safe, reliable and comfortable auto rides with trusted service that’s always ready for you. Wherever you go, we’re there blending convenience, safety and community spirit for every journey (Red Taxi, Erode, Auto Service, Safe Rides, Reliable Transport, Comfortable Trips, seamless journey, on-time rides) #RedTaxi #Erodelaunch #autoservice