Rwanda Utilities Regulatory Authority - RURA

Tuganire! Benshi bamaze guhitamo bisi nk’uburyo bwizewe bwo gukora ingendo zabo, cyane ko zanahawe inzira zihariye bifasha umugenzi kugera aho ajya ku gihe. Ese wowe wabyakiriye ute? Dusangize ubuhamya bwawe na Teta .

Abahisemo kujyana na bisi muri #KigaliYacu barazivuga imyato. Nawe hitamo bisi, #TurindaneJam.

Muri #Kigali uwahisemo kugendera muri bisi umubwirwa n'akanyamuneza yiriranwa kubera gutangira umunsi neza, nta stress! #TurindaneJam #HitamoBisi 📹 @Hodali77

Weekend irarangiye, ejo ni akazi. Mu mpamvu eshanu ukwiye guhitamo gukoresha bisi, harimo ko itanga serivisi yizewe kandi inogeye buri wese. Ikindi, bisi zifite inzira zihariye zituma ugera aho ujya ku gihe. #HitamoBisi #TurindaneJam

Uheruka gutega bisi muri #KigaliYacu? Nyuma y’uko dushyizeho ibisate byahariwe bisi, ubu kugenda na yo birihuta kandi birizewe. Reba uko bisi mu gitondo cyo kuri uyu wa mbere zagendaga mu mihanda zagenewe. Tega bisi, ntege bisi, #TurindaneJam.

Kwibutsa Muri iyi mihanda buri gisate cy’iburyo cyahariwe bisi mu masaha y’abagenzi benshi (06h00-10h00 na 17h00-21h00) ► City Centre Roundabout – Peyaje – mu Kanogo – Rwandex – Sonatube – mu Giporoso - ku Cyamitsingi ► Sonatube – Kicukiro Centre - Gare ya Nyanza ► Downtown – 1930 – Roundabout - Yamaha - Gare ya Nyabugogo Hotel Gloria – Isoko rya Nyarugenge – City Plaza #HitamoBisi #TurindaneJam

Public transport in Kigali keeps improving, faster trips, lower costs. Take the bus 🚍 #HitamoBisi #TurindaneJam

Inzira nshya za bisi zazamuye serivisi, zituma ingendo zirushaho kwihuta abagenzi bakagera aho bagiye vuba kandi neza. #RwandaWorks

ZIRIKANA IBI! Niba udatunze ikarita y’urugendo (Tap&Go), uri gusigara inyuma. Fatanya n’abandi bamaze guhitamo kugendera muri bisi, dukomeze gukora ingendo zacu dutekanye muri #Teta. Ntutinde, #HitamoBisi unogerwe na serivisi nziza kandi yizewe.

RURA has sanctioned GVA Rwanda Ltd (Canalbox) under Article 269 of Law No. 24/2016 for continued non-compliance. The operator is required to compensate all customers affected between 13–20 April 2026, pay daily penalties until full compliance is achieved, and submit progress reports within the prescribed timelines. GVA has committed to compliance, and RURA will continue to closely monitor progress to ensure full service stability. Failure to comply will result in further regulatory action.

RURA yafatiye ibihano GVA Rwanda Ltd (Canalbox) hashingiwe ku ngingo ya 269 y’Itegeko No. 24/2016 rigenga Ikoranabuhanga ry’Itumanaho mu Rwanda, kubera kudakurikiza amabwiriza byakomeje. Iyi sosiyete isabwa guha indishyi abakiliya bose bagizweho ingaruka hagati ya tariki ya 13–20 Mata 2026, kwishyura amande ya buri munsi kugeza igihe yubahirije amabwiriza yose, no gutanga raporo z’aho igeze mu ishyirwamubikorwa mu gihe cyagenwe. GVA yijeje RURA ko izubahiriza ibisabwa, kandi RURA izakomeza gukurikiranira hafi kugira ngo harebwe ko serivisi zisubira ku murongo neza. Amabwiriza ntatubahirizwa hazafatwa izindi ngamba ziteganywa n'amategeko.

RURA yafatiye ibihano GVA Rwanda Ltd (Canalbox) hashingiwe ku ngingo ya 269 y’Itegeko No. 24/2016 rigenga Ikoranabuhanga ry’Itumanaho mu Rwanda, kubera kudakurikiza amabwiriza byakomeje. Iyi sosiyete isabwa guha indishyi abakiliya bose bagizweho ingaruka hagati ya tariki ya 13–20 Mata 2026, kwishyura amande ya buri munsi kugeza igihe yubahirije amabwiriza yose, no gutanga raporo z’aho igeze mu ishyirwamubikorwa mu gihe cyagenwe. GVA yijeje RURA ko izubahiriza ibisabwa, kandi RURA izakomeza gukurikiranira hafi kugira ngo harebwe ko serivisi zisubira ku murongo neza. Amabwiriza ntatubahirizwa hazafatwa izindi ngamba ziteganywa n'amategeko.

RURA has sanctioned GVA Rwanda Ltd (Canalbox) under Article 269 of Law No. 24/2016 for continued non-compliance. The operator is required to compensate all customers affected between 13–20 April 2026, pay daily penalties until full compliance is achieved, and submit progress reports within the prescribed timelines. GVA has committed to compliance, and RURA will continue to closely monitor progress to ensure full service stability. Failure to comply will result in further regulatory action.

Umukiriya ahabwa lisansi cyangwa mazutu ashaka. Kugenera umukiriya ntibyemewe, kandi ubigaragaraho abihanirwa hakurikijwe amabwiriza agenga ubucuruzi bw’ibikomoka kuri peteroli.

RURA informs the public that it is undertaking regulatory action in response to concerns regarding the quality of internet services provided by Canalbox Rwanda following customer complaints. Further to a prior enforcement notice, Canalbox has been formally invited to a hearing to provide clarifications and outline immediate corrective actions. RURA remains committed to upholding service standards and encourages the public to continue reporting any service quality issues.

RURA irabamenyesha ko yatangiye gukurikirana Canalbox ku makosa ajyanye na serivisi mbi, mu rwego rwo kurengera abafatabuguzi bayo bamaze iminsi binubira ko idakora neza. Nyuma yo kwihanangirizwa mu gihe gishize, Canalbox yahamagajwe kugira ngo itange ibisobanuro, ndetse inagaragaze ingamba zihuse zigamije gukemura ibi bibazo. RURA ishishikajwe n'iyubahirizwa ry'ibipimo byashyizweho mu gutanga serivisi inoze, ndetse irasaba abaturage gukomeza gutanga amakuru mu gihe bahawe serivisi zitanoze.

Minisiteri y’Ubucuruzi n’Inganda (MINICOM) iributsa abacuruzi kutazamura ibiciro mu buryo budakwiriye bitwaje izamuka ry’ibiciro by’ibikomoka kuri Peteroli. Ushaka gutanga amakuru yahamagara kuri nimero zitishyurwa zikurikira: MINICOM: 3739 RICA: 9899

@EmmanuelINTORE By’umwihariko, RURA ikomeje kongera imbaraga mu bugenzuzi bw’iyubahirizwa ry’ibiciro ishyiraho, n’ubukangurambaga bugamije kunoza ireme rya serivisi igenzura no kurengera abazikoresha, kugira ngo serivisi zitangwa zirusheho kuba nziza. 2/2

@EmmanuelINTORE Muraho neza, Tubashimiye ibitekerezo mwagaragaje. RURA ishinzwe kugenzura ibiciro n’ireme rya serivisi mu nzego igenzura zirimo ingufu, itumanaho n’ubwikorezi n’izindi, aho ibiciro bishyirwaho cyangwa bikagenzurwa hashingiwe ku mabwiriza ariho. 1/2

IBARUWA IFUNGUYE KU BUYOBOZI BWA #RURA Bwana Muyobozi mukuru wa @RURA_RWANDA birashoboka ko ubu butumwa mwabubona mukererewe ariko mubuhe agaciro kuko bwadufasha nk'ABAKONSOMATERI. Muri iki gihe isi iri guhura n'ikibazo cy'ihindagurika ry'ibiciro ku masoko turabasaba ko mwakwibuka impanuro z'a Nyakubahwa Perezida wa Republika #PaulKagame zo gushyira umuturage ku isonga. Muby'ukuri, Ihindagurika ry'ibiciro ku masoko cyane cyane irya PETEROLE riri gutuma hari abitwara nabi ku masoko anyuranye maze bamwe tukaharenganira. Nyamara biba nk'urwebya ariko mwagakwiye kubikoraho kuko ni inshingano zanyu. Ubuse nk'iyo turi kwibaza ku ihenda rya AVOKA cg IDODO zo mu kabande ko munsi y'urugo iwacu kuki mutagira inama abakora ibyo kubireka bityo ntibibe ikigare? Ariko ibi menya atari ibyanyu nako! Ubu koko tuzajya tumenya RURA gusa ku gutangaza ko ibiciro bya PETEROLE byazamutse cg ko ibiciro by'ingendo byiyongereye ariko ahandi twirwarize? Nimwe mufite mu nshingano gushyira ku murongo ingaruka zose nk'izo kereka habayeho kwibagirwa rimwe mu mahitamo atatu twahisemo nk'Abanyarwanda ariryo kubazwa inshingano (accountability). Izindi nzego tubona zikora ubukangurambaga bugamije kunoza serivise twese dufatanyije ariko RURA twibaza icyo mubura pe🫤! RNP tuyibona muri #GerayoAmahoro na #TURINDANE IREMBO tubabona muri #NTUYARENZE Ese RURA muri hehe? BYAZAMUTSE! Hanyuma? Yego ntawakwirengagiza ko muhana abarenze ku mabwiriza ariko ni gake gashoboka kuburyo butakemura ikibazo cy'akajagari mu biciro bihindagurika bijyanye n'uko umuntu aramutse🙆🏼. Ese aho RURA ntiyaba ari iyo mu biro igategereza kumva RADIO RWANDA mu kiganiro ku biciro byo ku masoko yo hirya no hino!? Niba aribyo muze kuri field kuko ibiro siho abaturage turi! Nkuko muri GARE zinyuranye zo hirya no hino mu gihugu dusangamo RNP post, dukwiye no kugiramo Umukozi wa RURA uhoraho wafasha abaturage guhabwa service imunogeye. Nkuko Nyakubahwa Perezida wacu yatwegereje izindi nzego z'ubuyobozi kugirango Umuturage ahore ku ISONGA, turasaba RURA nayo kutuba hafi kugirango idufashe kuringaniza ahataringaniye bityo ntihagire uhatsikirira. Nsubitse mbashimira ubupfura muzansubizanya iyi baruwa. Imana y'i Rwanda ihorane namwe. R.