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@UpholdInc 9 months. That’s how long my Uphold account has been frozen with no real explanation and no resolution. For 9 straight months, all I’ve received are the same copy-paste responses: “Your issue has been escalated.” “Thank you for your patience.” “We cannot provide further details.” No timeline. No transparency. No accountability. I have fully cooperated, provided everything requested, and still continue getting generic responses while my funds remain inaccessible. This is beyond frustrating at this point. Customers deserve clear communication and fair treatment — not endless automated replies for almost a year. @UpholdInc when is this finally going to be resolved?

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Hello, I’m reaching out regarding my Uphold account, which has now been frozen for 9 months without any meaningful explanation or resolution. During this entire time, I have fully cooperated and responded to every request made by your team, yet I continue receiving the same generic responses stating that my case has been “escalated” or “under review.” No timeline, specific reason, or actual update has ever been provided. At this point, I am simply asking for transparency and a real resolution. Having an account and funds inaccessible for this long without communication is extremely concerning and has caused significant stress and hardship. I respectfully ask that someone at the executive/compliance level review my case and provide: • A clear explanation for the restriction • A realistic timeline for resolution • A proper update beyond automated responses I would truly appreciate your assistance in finally getting this matter addressed. Thank you.

.@UpholdInc recently entered into an agreement with the New York Attorney General to settle its civil enquiry into the collapse of Cred, a third-party lending firm in 2020. We agreed to pay $ 5M to customers, mainly because we unwittingly repeated statements made by Cred about its services that later turned out to be untrue. (Under New York’s Martin Act - the legal basis for the NYAG’s investigation - there is no requirement that publishers of false statements know them to be false in order to incur certain liability.) Last week, the New York Attorney General issued a statement that misrepresents some of the key facts and is inconsistent with the parties' agreement. We immediately - and entirely reasonably - asked for that statement to be corrected. The NYAG refused. I am taking the opportunity here to set the record straight. Over the past decade, Uphold has built a reputation for trust, transparency and integrity - and I am determined to honor that principle now by being candid. First, I am surprised that a U.S. regulator would refuse to correct a statement that is incorrect and therefore unfair. Six years ago, a third-party firm, Cred LLC, got into financial difficulties and collapsed. Some Cred executives were later convicted of fraud. We were appalled by what happened and have spent hundreds of hours working with the U.S. Department of Justice to help them understand the sequence of events. The D.O.J. agrees that Uphold was instrumental in bringing Cred’s dishonesty to light and preventing further fraud at that firm. At the time, we were one of several crypto exchanges allowing customers to move funds to the Cred platform. As soon as we became aware of the liquidity issues at Cred, we immediately insisted that Cred inform its regulators and cease taking in funds. We also protected our customers by cutting off transfers to Cred. #Uphold rejects any suggestion in the NYAG’s public statement that it knowingly promoted Cred’s fraudulent scheme. That is not true. Cred deliberately misled Uphold. Uphold, like its customers and CredEarn’s other users, was a victim of Cred’s deception. The U.S. Department of Justice correctly identified Uphold as a victim in its criminal prosecution of the Cred executives involved. Just like our customers, we believed the statements made by Cred about its products. Many of our employees, senior executives, and their family members moved money to CredEarn and lost money when Cred collapsed. We are deeply sorry for all Cred customers who lost money. We have learned lessons from the experience. Since these events, we have implemented more stringent policies and procedures for vetting and monitoring third parties. We are happy to enter into the settlement agreement to help Cred’s victims - but we will not accept a sensationalized, mischaracterization of our role in these events in the NYAG's public statements. As CEO, I feel obliged to defend @UpholdInc's reputation and set the record straight.

9 months. That’s how long my Uphold account has been frozen with no real explanation and no resolution. For 9 straight months, all I’ve received are the same copy-paste responses: “Your issue has been escalated.” “Thank you for your patience.” “We cannot provide further details.” No timeline. No transparency. No accountability. I have fully cooperated, provided everything requested, and still continue getting generic responses while my funds remain inaccessible. This is beyond frustrating at this point. Customers deserve clear communication and fair treatment — not endless automated replies for almost a year. @UpholdInc when is this finally going to be resolved?

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@Uphold — I’ve had my account frozen for over 9 months with no clear explanation, no timeline, and no resolution. I’ve reached out multiple times and continue to receive the same generic responses about “regulatory obligations,” but no real information or progress. This is completely unacceptable, especially when my funds are locked and inaccessible. I am asking publicly now: • Why is my account still frozen after all this time? • What specific issue is preventing resolution? • When will I regain access to my funds? Transparency and accountability matter. Keeping customers in the dark for this long is not okay. I’m requesting immediate escalation and a real update on my case. If this continues, I will have no choice but to pursue formal complaints and legal action. #Uphold #Crypto #CustomerService #AccountFreeze #CryptoIssues

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@Cryptofly777 Same thing happened to me

An exchange just froze my funds until I submit full KYC proof of income, employer, financial history, etc. This is an off ramp problem that “self custody” doesn’t fix! If access to your own money requires permission, crypto hasn’t solved it.

@UpholdInc @monad @UpholdInc My account has been frozen/restricted for almost 3 months now. Zero response just updating tickets . Please help me regain access.

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@GarethRowland20 @MHiesboeck @AskUphold Mine been locked for 2 months now and still all they send is your uphold support request has been updated it’s been a nightmare

@MHiesboeck Can anyone actually get a response from @AskUphold customer services because my account has been frozen since they failed both of my banks security checks and I've been ghosted for 2 weeks now. Personally, I wouldn't trust uphold

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@ChadSteingraber Ya as soon as @UpholdInc unlock my account

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@AdolfoArredon12 @UpholdInc Yes I been emailing @UpholdInc since the the 3rd of this month all they send back is updated ticket number

@RZhur2 @UpholdInc You have to email them and they will email you back. I tried talking to nancy beaton a supposed uphold representative and turned out to be a scam

@RZhur2 hey did nancy from uphold help you with your situation?? I have a similar problem and idk who to trust

@upholdnancyxrp Your Uphold Support request (#6448581) Thank you very much

Dear Uphold Support Team,@UpholdInc I am writing to express my extreme frustration and disappointment with your handling of my locked account issue, which has now gone unresolved for 17 days. Despite my repeated attempts to seek assistance, I have received nothing but automated responses stating that my issue has been “escalated,” with no meaningful progress or resolution provided. This prolonged delay is unacceptable and has caused significant inconvenience, as I am unable to access my funds or utilize your platform. Your lack of communication and failure to address this matter promptly reflect poorly on your commitment to customer service

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Castor oil in your belly button can soothe your nervous system and support most organs from just rubbing it in your belly button. The naval is a central hub to the whole body as it was your original food source in the womb. Just a small amount works ABC —> Always Be Cleansing

هذه دعوة للتغريد والكتابة حول المجاعة التي تضرب غزة، على وسم #غزه_تموت_جوعاً أتمنى من الجميع المشاركة فيها .. عسانا نحرك ساكناً ..

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@susieqjax75 @MakisMD Curious if this would work for eczema? My kid is allergic to the preservatives in the steroid creams that he needs to treat it

I haven't seen this one before 🤔 "I have been taking low dose Ivermectin (15mg) and Fenbendazole 222mg for about 2 months" "My eye 'floaters' are gone"

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Have you ever tried Manuka honey? Interesting facts: Origin: Produced in New Zealand and parts of Australia from the nectar of the Mānuka bush (Leptospermum scoparium). Unique Compound: Contains methylglyoxal (MGO), responsible for its potent antibacterial properties. UMF Rating: Graded by Unique Mānuka Factor (UMF), measuring MGO and other compounds; higher UMF (10+ to 25+) indicates stronger bioactivity. Antibacterial Power: Effective against bacteria like Staphylococcus aureus and Helicobacter pylori, often surpassing regular honey. Wound Healing: Used medically for burns, wounds, and ulcers due to its antimicrobial and anti-inflammatory effects. High Price: Premium Mānuka honey can cost $50–$200+ per jar due to limited production and high demand. Traditional Use: Māori people used Mānuka for centuries for its medicinal properties before modern science validated its benefits. Not All Honey Is Equal: Only honey with certified MGO or UMF levels guarantees authentic Mānuka properties. Flavor Profile: Dark, thick, and earthy with a slightly bitter, herbal taste compared to regular honey. Counterfeit Risk: Up to 80% of “Mānuka” honey sold globally may be fake, lacking true Mānuka compounds.

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@RZhur2 Amazing to hear!! Any specific feedback?

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