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@MahindraRise experience. I was driving from Hyderabad to Puttaparthi to deliver a class on GenAI for various staff members of Satya Sai Institutes & Satya Sai Central Trust. It was yet another opportunity to enjoy the long drive in my #XUV700. I was also looking forward to this class as I was scheduled to deliver this lecture and hands on training at the same computer lab where I learnt using computers for the first time, 30 years ago. After travelling 90 kms or so, I started noticing the warning sign on the XUV dashboard saying Front Brake pad worn out. I barely completed 20% of my journey. I had another 370 kms to go. I was in two minds ie - 1. I don’t want to turn back and lose the opportunity to deliver the class 2. Is it safe to drive in such condition as the warning was flashing every now and then.
I pulled the SUV aside and asked Gemini Flash what does the warning imply? The answer gave me a comfort and assured me that it’s not that dangerous to drive. I was roughly 110 kms away from Kurnool. I called my ex colleagues at Mahindra- Baneshwar. He was in middle of a meeting but was kind enough to answer my call. I explained the problem to him. He immediately got his team into action. Pratyush the regional manager called me and informed about where the dealership in Kurnool was. He also assured me that it was safe to drive with that condition for about 500 kms assuming the speed doesn’t exceed 80 k mph. The dealer executive Raghavendra called me and informed that they are ready with the new set of break pads and waiting for me to arrive. When I arrived there after careful driving, the dealer team fixed the break pads in 20 minutes flat and also replaced rear break pads as they were nearing the end of life. After this intervention I was able to reach Puttaparthi safely and deliver the GenAI session to a power packed class!! Thanks to Mahindra team for rising to the occasion and helping me fulfil commitments to my alma mater!! @SSSIHL @mahindraauto




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