RB

@FireflyAfrica Kindly contact the eBucks team on 087 320 3200 during operating hours to enquire thereon. RB

@Rb__sa The account is registered for ebucks. But even if it wasn't, nowhere in the promotional material does it say that. It just says that PnP Smart Shopper + FNB card = the R50 special. My wife had to go after work and she had no issue getting the special. So why wouldn't I?

Hey @PicknPay and @FNBSA your Friday burger special is a farce. I wasted my time detouring to a PnP, just to get to the till and have the cashier argue with me that I'm not using my PnP card. Even after confirming its my cards could they still not give me the special. What a joke

@JohnWillia88078 Thank you for the details, please remove them from public view as they may be at risk of being used for fraudulent activities. RB twitter.com/messages/compo…

Matriculant opened an account with STANDARD BANK this Tuesday and deposit R 1050. The next day money was fraudulently with drew from the account leaving a balance of R 32. All SB clients be aware and do the necessary !!!!!!

@JohnWillia88078 Hi John, I'm really sorry to hear about your experience and understand how worrying and frustrating it must be. I'd like to look into this matter and ensure you get the support you need. Kindly DM me your ID number and contact details. RB

@interrec My account with FNB was recently hacked and more than R6000 fraudulently withdrawn from my account The bank says that their systems were not compromised and I authorised the transactions with the OTP's sent to my phone. No audit trail or IP address provided

@MichieMad Hi Michelle. How may I assist you? RB twitter.com/messages/compo…

@FNBSA I need some assistance please.

@FireflyAfrica Please ensure that this card is registered for eBucks. RB

@Rb__sa I have a shared credit card account with my wife. My card has my name on it which I presented to them. They were adamant that my Smart Shopper had to be linked with my credit card.

@FireflyAfrica Please note that we comply with the POPI act and do not sell or share customer information. RB

@Rb__sa I would also like to know how the Popi act allows PnP and FNB to share their customers' details with each other. I didn't give permission for that to happen. Hie does my Smart Shopper Card know I have a FNB credit card?

@FireflyAfrica Sorry for the hassle. Which account do you have with us? RB

@Rb__sa I'm not sure what that means. My Smart Shopper card on my name in one hand and my FNB card with my name actually on the card for them to see in my other hand. They said your card has to be linked and nobody could manually rectify the purchase. So I wasted my time

@ama__burland Hi there! All our systems are up and running. What error message are you getting? RB twitter.com/messages/compo…

Is there a problem with the FNB app?

@FireflyAfrica You cannot link your FNB card to your smart shopper card, you need to ensure that your smart shopper card is registered with the same details you used/currently using on your FNB account. RB twitter.com/messages/compo…

@Rb__sa My card is active. I use it every time I go to PnP. They even checked on the system if it was mine. But they said there is no FNB card linked to it, but I had my FNB card with my name on it in my hand

@NqabaneM I've sent you a DM, please respond to it. RB

@Rb__sa Open your DM

The new, improved all-in-one #eWallet joins the chat at Savannah Mall this Saturday, and we’re bringing the vibes with it. Pull through to see eWallet come alive in the City of Stars. Now on WhatsApp.📱​#HelpChangesEverything #FNBeWallet

@Hunz_2 I've sent you a DM, please respond to it. RB twitter.com/messages/compo…

@Rb__sa 🙏🏾

@Rb__sa is there anyone at your East London branches that knows how to activate a business bank account? The person has gone to Mdantsane NU6, Kuyasa and Oxford branches without help.

@NqabaneM Hi Nqabane, I'm truly sorry for the delay and the frustration this has caused. Please DM me your ID number, contact details and the insurance policy/claim reference so I can urgently review what happened and assist further. RB

@FNBSA Avoid their short-term insurance. I’ve been waiting three weeks for a building claim payout. Despite claiming they paid and demanding my bank statements as proof of non-payment, they finally admitted the delay was due to their own internal IT and accounting errors.

@MelloFelicia1 Hi Mamello! Please refer to my response to your DM. RB twitter.com/messages/compo…

Withdraw from PayPal using FNB is so confusing. The linking part ??? 😣

@korkied Thank you for the information provided, I have escalated this matter to the relevant team for assistance. RB

@Rb__sa I responded via DM

Having a Standard Bank “Private Banker” is as good as just calling the call centre for assistance. Both useless.

@korkied 2/2 Can you please elaborate a little more on what happened and also what you needed assistance with? Thanks. RB

@Ant_089 Same with FNB My banker doesn't even respond to my WhatsApp or calls

@FireflyAfrica Is the Smart Shopper card still active, and did they provide you with the reason why you were unable to purchase the product? RB

@Rb__sa I have had a Smart Shopper card forever and a day. Since right at the beginning. I asked them if I had to re-register or something and they said no

@phindigp 2/2 Can you please elaborate a little more on what happened and also what you needed assistance with? Thanks. RB

@FNBSA as well!🤦🏽‍♀️

@phindigp 1/2 Hi there, thank you for reaching out. I understand how frustrating this situation is for you, and I truly apologize for the experience you've had. I'd be happy to help. RB

@lesegotriumph Hey Lesego, thank you for reaching out. Could you please share the error message you’re receiving so I can assist you further? RB

@FNBSA is your secure chat down?