Resideo Pro

@Ascendz Appreciate the update! If you're an HVAC pro who works with our products, just take the faulty gas valve to your supply house for a warranty swap. If you're not a regular handler. Please reach out to the original installer/seller to process the warranty. -Juan

@ResideoPro It’s a faulty gas control valve. I’m hvac, just didn’t want to wait for property management to take their good old time. It’s 3 months old.

@ResideoPro 2 month old gas control valve already not working. Where do I go to warranty it?

@RakinRaiha43988 Hi Rakin, thank you for reaching out. Please contact us via private message on Facebook Honeywell Home to further assist you. Thanks! -Charlie

@ResideoPro Hi concern! How are you? Have you received my email? I am waiting for your reply. Thanks & Regards Rakin Raihan Digital Marketing & YouTube SEO Expert FSD Freelance Help

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@virtualrob Hello, eth3rchannel Thank you for sharing your idea with us! We truly appreciate your input and value your perspective. Your suggestion will certainly be considered as we continue to improve our offerings. -Alex

@ResideoPro Plz enhance the Resideo Home app. 1) Show real-time ventilation status including when triggered by thermostat logic. 2) Show telemetry for outdoor sensors under "Devices and Sensors" 3) Show real-time dehumidifier status.

@matey_sb Hey Matey! To reset the HomeKit on the actual thermostat, follow these steps: Hold down Menu, use the arrows go to reset, select Homekit, and press yes. Then try the Homekit registration. If you still encounter issues, please contact us directly through a DM. -Dinorah twitter.com/messages/compo…

@ResideoPro @eelias Same problem…

⁦@ResideoPro⁩ I tried, but I cannot figure out what this means. Nor why you would publish an app with this techno blah blah. #resideo #honeywell #HomeKit app

@ljpaff Hello, CuoreSportivo_GTA. Thank you for contacting us. We are happy to help you. We recommend to have a HVAC professional checking at the voltage the thermostat is receiving. The voltage may be higher than what we suggest. If you have further questions, feel free to DM us. -Alex twitter.com/messages/compo…

@ResideoPro Why this happens? How can i resolve this issue?

@Timothy13943185 We thank you for sharing your experience with us, Timothy! When possible, please share your thermostat product number, MAC ID and your account e-mail address privately under Facebook Honeywell Home to further investigate. We look forward to hearing from you soon! -Charlie

@ResideoPro Joey, Can you PLEASE make heads or tails of this ongoing problem, I have contacted resdieo repeatedly. Why do I have to re-register a thermostat that's already registered? Loos power and needs to re-register each time, I have no control over it HELP !

@ResideoPro Why won't ANYONE reply to emails on issues I am having with YOUR THERMOSTAT? YEP ITS URS CAUSE I CANT CONTROL IT WHAT SAY YOU? why does a thermo that's ALREADY REGISTERED ON YOUR SYSTEM NEED RE REGISTERED? makes no sense, stupid repetitive nonsensical design.

@JaredSt62199100 Hello! Thank you for contacting us! We are happy to help you. It's possible for us to print your company's name on our products faceplate and include your information on our trade products. Here are the instructions to join our Product Label Program: customer.resideo.com/en-US/support/… -Alex

@ResideoPro I'm a business owner. What product can I put my color business logo and contact info on, if my customers have trouble with their system? I was reading about that feature, but I can't find it now. Thank you!

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@dmcardle Thank you for getting back to us. The reading may depend on where the thermostat is placed in the room. The offset can be adjusted between -1.5 ºC to +1.5ºC. See this article for more details: support.resideo.com/s/article/How-… -Elena

@ResideoPro Thanks - working now. Another query: the thermostat is reading 2.5 degrees hotter than it actually is (compared with 4 other thermometers in the room). Can it be re-calibrated or do you have to replace it? Thanks.

@ResideoPro Hi, I've accidentally pressed the "UnBond" button on my T6R. Can you help or otherwise guide me on connecting it again. PDFs or YT videos are fine. Thanks.

@dmcardle Thank you for getting back to us. We've reset the device. You should now be able to set it up with your account. -Elena

@ResideoPro Please reset

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@dmcardle Thank you for getting back to us. It looks like it needs to be deleted. We would need a photo of the MAC on the thermostat label. Please use this form: support.resideo.com/s/contactsuppo… to upload a photo of the MAC and your contact details and we'll get back as soon as possible. -Elena

@ResideoPro Hi, I think you need to follow me so I can DM you. It appears to be connecting now but it is saying that it is registered to a different account. Will a deep reset/factory reset fix this or must you disassociate the serial number/account on your back-end servers?

@dmcardle Hi D McArdle, we apologise for the late reply. If you still need assistance to pair with Wi-Fi, and you're able to send us a private message, we'd like some screenshots to understand what's not working / what error messages show up. -Elena twitter.com/messages/compo…

@ResideoPro Thanks. That worked fine. Now I think I need to do a deep factory reset as I can't seem to pair it via WiFi. Maybe the landlord has 'locked' it some way or must approve new phones which want access.

@dmcardle Hi, thanks for reaching out. we'll have one of our emea team members reach out to you on here when available. -Joey

The holiday season can be synonymous with giving thanks and the latest technology. At Resideo, we're #grateful for our professionals who help protect what matters most by using the latest in #IoT. Learn more: resideo.pro/CEPro

Happy @ENERGYSTAR Day! Learn how our lineup of ENERGY STAR® certified thermostats can help homeowners save an average of 8% on their heating and cooling bills. resideo.info/EnergyStar

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