Retno Wahidiyah
6 posts


@airasia_indo
Under passenger rights regulations, since the flight was cancelled by the airline, I have the right to a full refund in the original form of payment, not a credit voucher.
Please reopen Case 224087235 and process the cash refund immediately. Thank You
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@airasia_indo Your recent email stating that my case is "closed" is unacceptable, as the original request was not fulfilled according to my selection. (2)
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@airasia_indo
Dear Air Asia
I am dissatisfied with the handling of my refund for booking REK8PG.
Despite my explicit request for a Full Refund, AirAsia unilaterally issued Credit Points. (1)
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