Riot Games Support

Hey everyone — we’re pausing support on this channel while we make a few improvements. For help, please visit: riot.com/4fL6U9W Thanks for your patience, and keep an eye out for our leveled-up support experience!

We're sorry you encountered these players, and we agree these names are not appropriate. The content of these Riot IDs violate our naming policies, but unfortunately some players continue to find new ways to bypass our existing detections and create offensive names. In this case, we've penalized the accounts involved and added these names to our block lists to help prevent similar names from being used in the future. We'll also review these accounts for any broader patterns of disruptive behavior or policy violations that may warrant additional action.

To add to this. I have never felt so unsafe in a video game. EVER. @VALORANT I implore you - look at the Phoenix’s name. How have you not created software to catch something like this. And the sad part is these 3 men will continue to harass teammates and women by creating new accounts over and over. If anyone deserves hardware bans, it’s these three.

@sylasp3_ @RealKingRammus @drewlevin We fixed the error causing this, and your ID has now been unblocked and returned.

@RealKingRammus @drewlevin Same BS . Apparently the president of Mexico is beefing with Riot Games!

excuse me @drewlevin why is king rammus name toxic ?

@idan_gurr @drewlevin @RealKingRammus We fixed the error causing this, and your ID has now been unblocked and returned.

@drewlevin @RealKingRammus @drewlevin mine was IdanGur#EUNE and it also got banned but it is my actual name and I set it in season 2 in 2012

@RealKingRammus @drewlevin Thanks for flagging. This led us to catch an error in our system that affected this account, as well as a couple others which we've also addressed. All of the reported IDs have now been unblocked and returned.

We are so sorry to hear you experienced this completely unacceptable behavior. Our systems are constantly learning and unfortunately, don't always get it right - but reports like yours help them improve. We took a look and we've now penalized this player in accordance with our policies. Thank you for helping keep the community safe!

Hey @RiotSupport this skye spent the entire game straight up being toxic, transphobic & racist towards the whole team, including (but not limited to) calling ppl "Adam's apple bitches" and talking about "shooting black ppl." I reported him twice and no penalty was administered?

@Wender9Matheus Hey there, Matheus! Thanks for letting us know about that, could you please provide me with the ticket number, so that I can check it out? (In case you still haven't received a reply). -Cliche

@Yiitzer34334298 Hello there, Paopufruit here! Please contact us on the link bellow, so that we can try to help you out with the log in error: support.riotgames.com/hc/en-us

@RiotSupport My processor keeps giving me this error, and I'm losing my mind. There was an error logging in. Please try again.

@BuggoVAL Hello there, Paopufruit here! Please contact us on the link bellow, so that we can try to help you out with this high ping issue: support.riotgames.com/hc/en-us

@redrayquaza Hello there, Paopufruit here! Please contact us on the link bellow, so that we can try to help you out with the account recovery: support.riotgames.com/hc/en-us

@RiotSupport My account was hacked please help me recover it ;((

@cubefreak007 Hey there, Since that's frequently happening, feel free to contact us via ticket so we can help you out. Generally speaking, reinstalling Vanguard might help resolving the error. - radb3x

Wtf @RiotSupport? This happens twice a day when i open valo.

@Ewiick_ Hello there, Please contact us on the link bellow, so that we can try to help you out with the Vanguard error: support.riotgames.com/hc/en-us Paopufruit,

@RiotSupport Hey riot , I tried to get on today and there was a mini patch on val, ever since that I was stuck on a loading screen with this error. I double checked with LOL as well and I got a similar error , I've uninstalled and reinstalled both games as well as vanguard help😭

@Shoriegetton Hey there, Please submit another appeal since that message isn't correct for the penalty you have. Also just to confirm simply typing "gg ez" once isn't a ground for a restriction. Thank you for the understanding! - radb3x

@HoIolive4Life Hey there! Thank you for tagging us! The Sivir art piece is amazingly well done, so if you need the 1 RP, feel free to let our Blitz help you out - ow.ly/R4uI2000rvb Keep the good work, you have great potential there! -Mecho

@sun10shi Hey there, Please make sure to turn off any active VPNs and try a different browser to access the page. You can also use your phone with mobile data as an option to log in. - radb3x

Hey @RiotSupport , I get this error when I try to access riot games. I just want to play 2XKO :(

@Phocused Hello there, Paopufruit here! Please contact us on the link bellow, so that we can help you out with the Worlds Bundle which you ordered: support.riotgames.com/hc/en-us

@drewlevin @RiotSupport I ordered the worlds bundle on October 9, and ITS STILL NOT SHIPPED??? what’s going on??

@traach04 Hello there, Paopufruit here! Please contact us on the link bellow, so that we can try to help you out with the connection issue: support.riotgames.com/hc/en-us

@RiotSupport is aws down again? im having very strange connection issues when trying to join a game Essentially while Qing for ranked draft, i will join a game but when the draft should begin I'm booted from the Q

@Cyann3vil Hello, Cyann3vil! Seems like the client has encountered some technical difficulties. Try reinstalling Vanguard and to whitelist the game following this link: ow.ly/xtch2000qVn . If this doesn't help, please reach out to us here: ow.ly/hKKk2000iMo - Zuzie

@RiotSupport its been day 4 since this HELP ME PLSS I JUST WANT TO PLAY WITH MY FRIENDS

@samerkamel93 Heya, samerkamel93! You're welcome - we're always happy to help, glad to see you were able to sort it out and get your account recovered. Cheers, -Cliche

Thanks @riotgames @RiotSupport

@chloedy23 Hey there, chloe! Thanks a bunch for the screenshot and for bringing the VAN 185 error to our attention. In order for us to help you sort it out so you no longer get locked out of queue, please submit a ticket: support-valorant.riotgames.com/hc/en-us/reque… -Cliche

@RiotSupport can you please let me know what I have to do to stop getting this error? I keep getting locked out of queue for this shit