Riverside Medical Practice

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Riverside Medical Practice

Riverside Medical Practice

@RiversideMpcc

We aim to provide excellent healthcare to people in and around Musselburgh. We're committed to innovating and developing our services, to help us do this.

Musselburgh, Scotland Katılım Ocak 2018
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Riverside Medical Practice
Riverside Medical Practice@RiversideMpcc·
🗓️The Practice will be closed on Mon 28 Nov - due to a bank holiday carried over from the time of HM Queen's funeral. Please call NHS 24 on 111 if you have an urgent health concern which you think needs addressing before we re-open: theriversidepractice.co.uk/bank-holiday-c…
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Riverside Medical Practice
Riverside Medical Practice@RiversideMpcc·
📢Our new HRT 'review and re-order' form is now live. This is part of a @ihubscot pilot project, to test if we can improve access to medication reviews (for certain type of meds) via use of online review forms - bit.ly/3GEpSNQ
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Riverside Medical Practice
Riverside Medical Practice@RiversideMpcc·
2/2 Wed: meeting with ELHSCP re progress on recommendations & next steps on recommendations needing joint input Thurs: workshopping new Vision Online workflows - for online booking of blood tests and nurse appts
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Riverside Medical Practice
Riverside Medical Practice@RiversideMpcc·
We're listening to what patients are saying & taking steps to improve things. This week: Mon: meeting re patient engagement plans Tues: NHS Lothian meeting re changes to phone system ... plus new HRT review & re-order online form goes live - bit.ly/3TWkZ5T 1/2
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Riverside Medical Practice
Riverside Medical Practice@RiversideMpcc·
We appreciate all feedback - which can be sent in via our online feedback form or via the box in the waiting room. We'll do a round-up of all feedback sent in our next patient newsletter ... but here's one sent in today which made us smile :) 1/2
Riverside Medical Practice tweet media
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Riverside Medical Practice
Riverside Medical Practice@RiversideMpcc·
@mm0jxi Patients are welcome to book a diabetic review with one of our specialist nurses, especially if you have any new symptoms/the condition isn't well managed.
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Riverside Medical Practice
Riverside Medical Practice@RiversideMpcc·
@mm0jxi Both are on our radar John! For the online booking we now need to use an entirely different system and re-register patients but more on that soon - initially we plan to trial it with bookings for blood tests and other nursing appointments.
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Riverside Medical Practice
Riverside Medical Practice@RiversideMpcc·
We've made some small adjustments to our phone system, in line with patient feedback, to make the messages you hear when you call us simpler and clearer. More to come soon hopefully.
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Riverside Medical Practice retweetledi
Louise Hosie
Louise Hosie@louise_hosie·
On tonight's STV News at Six: GPs under pressure. @BMAScotland say doctors are facing severe staff shortages and a huge increase in patient demand, with a warning from one senior GP that some practices are having to close "in record numbers" as they buckle under the strain.
STV News@STVNews

'I almost have to apologise for the service GPs try to offer' Doctors say surgeries are closing in 'record numbers' as they buckle under pressure: i.stv.tv/3X6oJUW

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Riverside Medical Practice retweetledi
NHS Lothian
NHS Lothian@NHS_Lothian·
If you have a minor illness, a pharmacy is the first place you should go for advice 💊 Pharmacy teams are experts in medicines & can provide help and advice quickly without an appointment. For more information, check out the Right Care Right Place webpage: weare.nhslothian.scot/rightcare/
NHS Lothian tweet media
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Riverside Medical Practice
Riverside Medical Practice@RiversideMpcc·
@mm0jxi Thank you John! It's really welcome when patients notice positive change and let us know they've noticed :)
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John Innes
John Innes@mm0jxi·
@RiversideMpcc Can I say we've noticed a vast improvement in the turn round times for repeat prescriptions recently, down to 1 or 2 days from nearly 10. Great to see you've been able to reduce the backlog, well done!
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Riverside Medical Practice
Riverside Medical Practice@RiversideMpcc·
@mm0jxi @now_its_nora We really do appreciate that John. As Nora says - GP Practices and patients are in agreement on this. We continue to explore all possible ways we can improve things for patients, bit by bit.
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John Innes
John Innes@mm0jxi·
@RiversideMpcc @now_its_nora One of the primary issues is the difficulty in contacting a practice, having to call 30 or more times into a phone system that just says 'we're too busy to answer your call' is frustrating and unhelpful. Investment needed in call handling and online booking systems, and GPs!
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Riverside Medical Practice retweetledi
BMA Scotland
BMA Scotland@BMAScotland·
🗣️🩺"We cannot allow things to get any worse – it will be catastrophic for the system if they do." General practice in 🏴󠁧󠁢󠁳󠁣󠁴󠁿 is buckling under the pressures of increasing demands and rising vacancies - you can read more below 👇 🧵 bma.org.uk/bma-media-cent…
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East Lothian HSCP
East Lothian HSCP@ELHSCP·
Over 65 and unable to attend the appointment offered by letter for your Winter Vaccination (Flu/Covid booster)? Why don't you drop into one of this week's drop-in clinics in Tranent? Prefer an appointment or need more info? Visit NHS Inform for more info. tinyurl.com/2p87um9d
East Lothian HSCP tweet media
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Riverside Medical Practice
Riverside Medical Practice@RiversideMpcc·
Our IT system is running very slowly today, bringing significant challenges for the day-to-day working of the Practice. Wait time on the phone is currently very long, due to this. NHS Lothian & Vision IT have been informed & asked to find solutions to this long-running issue.
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