Robert Lee Harris

@blairplez @BCstrat Great conversation with a sharp group.

Watch the @BCstrat video podcast discussing #AI and Empathy for #CX. linkedin.com/posts/bcstrate…

We are so excited to be sharing important information with consulting colleagues and industry players on making 911 compliance part of an overall safety culture this October at the SCTC Conference in New Orleans! sctcconsultants.org/annual-confere…

It’s not an easy job, and it’s getting even more complicated as complex information arrives at emergency communication centers. Let's give our 911 telecommunicators the most accurate information we possibly can. Plus, it’s the law! communicationsadvantage.com/911complypoint

This will be an interesting, one of a kind keynote. @peterevoss has decades of experience in #ai and has developed multiple successful AI enabled systems. If you are a technology leader in #SoCal , don't miss it! chapter.simnet.org/southerncalifo…

Happy that @Genesys let me share my thoughts on #cx & #ex needs of multiple generations. Thanks (again!) to @DrBrittne for her research on age 50+ tech trends and to Carolyn Rojsutivat linkedin.com/in/carolynrojs… for her expertise on inclusive #ui design! genesys.com/blog/post/dont…

Check out my latest article: 911 Compliance Doesn't Come Shrink-Wrapped linkedin.com/pulse/911-comp… via @LinkedIn

@enterprisecon Enterprise leadership panel on hybrid work covered a gamut of topics such as employee experience, technology, job expectations, team agreements, personas and accommodating disabilities. linkedin.com/posts/activity…

Juanita Coley @enterprisecon : CX is The Perception of every interaction a customer has with your brand! Contact Center is just a piece of that, not the whole experience. linkedin.com/posts/activity…

Claudio Luis Vera , Tamar Savir from Verily and Sheri Byrne-Haber (disabled) of VMware did a great #EnterpriseConnect2023 panel on How I.T. Can Better Support Workers linkedin.com/posts/activity…

Ringcentral RingSense for sales analyzes and delivers insights from conversations along with next steps. Mo Katibeh also showed us push to talk tool to connect frontline workers with the enterprise. Allows PTT groups and works without the app being open! linkedin.com/posts/activity…

Thanks @nojitter for posting my analysis of generational tech use. I'll be addressing IT for Every Generation at #enterpriseconnect on March 30 nojitter.com/digital-workpl…

You can move your #contactcenter to the #cloud to innovate, or for an easier path to "business as usual". See my full article at bcstrategies.com/content/levera…