Rochester Furniture

@Nthabbie @Nthabbie, please send your query via inbox and we will assist you promptly.

@RochesterRSA Your DM’s are not open.

Whatever you do in this lifetime, avoid doing business with @RochesterRSA at all costs. Never ever, and I mean it in the most sincere way, ever give that business a single cent of your money. You will live to regret it, as I do.

@Keagh_Bathong @Keagh_Bathong, please send your query via inbox so that we can provide assistance.

I’m the last person to scam and defraud tjo 😭😭 @RochesterRSA

@Bro_smangmang @blurry_fear @sean_archibold @cgsombud We apologise for the delay in getting your order to you. Please DM us so that we can follow up and see what may be causing the delay. In order to ensure that delivery is done

@blurry_fear @sean_archibold @RochesterRSA It’s been 36 days since I placed my order They making excuses about my address yet the address is correct they just discriminating me because the address I’ve given then and where they supposed to deliver its in the rural worse there’s tar roads there @cgsombud kindly assist

@RochesterRSA your service delivery is poor and also the refund policy is poor how can I wait for morethan 8 days to get my refund ?

@Bro_smangmang @blurry_fear @sean_archibold Hi @Bro_smangmang , We express our sincerest apologies for the unpleasant experience you have encountered. We kindly request that you contact us via private message to provide us with details of the issue, so that we may take prompt action to rectify the situation.

@blurry_fear @sean_archibold @RochesterRSA Do you ever got your delivery I’m still waiting for mine

@Diimplefxce @Diimplefxce, Please send your query via inbox and we will assist you promptly.

@RochesterRSA wa bona lona!!

@MbalakaWil68317 @MbalakaWil68317, We sincerely apologize for any inconvenience this situation may have caused. Please inbox us so we can provide assistance.

@RochesterRSA We are extremely unhappy with your delivery team. They came a day late and late in the day, without the tools to assemble the stuff to be delivered. All is scattered in the house now. This is despite us paying for the delivery and onsite assembly.

@Bro_smangmang @sean_archibold We apologise for the delay in getting your order to you. Please DM us so that we can follow up and assist accordingly

@sean_archibold @RochesterRSA Today marks 10 working days without delivery and no communication is being made. I’ve called twice during the week and no straight feedback from the call centre all they say is that the delivery has picked up the order and it was supposed to be delivered last week Friday yet no d

@Diimplefxce @Diimplefxce, we sincerely apologize for the unsatisfactory service you experienced. Please inbox us with your query so we can assist you.

And your customer service agents suck. My goodness! Kopa tjhelete yaka @RochesterRSA

@RochesterRSA are giving me the run around for my refund. Where can I report them??

@sean_archibold @sean_archibold, we sincerely apologize for the delay you have experienced regarding your delivery. Kindly inbox us so we can provide assistance.

@petle2025 We sincerely apologize for your unpleasant experience and would like to rectify it. Please contact us via inbox for us to follow up with your matter and assist further.

@RochesterRSA Disappointed with lying Delivery after waiting since 9am with an ETA for 10.09.08. We expected delivery yesterday then this after spending so. Much

@CharanM627 Hi @CharanM627 , Thank you for your update. We will send you an update as soon as feedback is available.

@RochesterRSA Hi @RochesterRSA Please note the half of the couch was picked up from my place sometime back. Hoping the refund is processed soon. Also I want to bring to your attention that the rust from the bakkie rubbed onto the couch when your guys were loading it into the vehicle.

@RochesterRSA @cgsombud Good day, Based on everything that has happened in past weeks you have forced me to goto consumer forum. 30/08/2025 - New couch delivered 14/09/2025 - Complaint logged for faulty couch. 27/09/2025 Couch picked up by supplier. Many calls to supplier

@CharanM627 Hi @CharanM627 , Thank you for your feedback. We will attend to the update and revert to you as soon as we receive an update.

@RochesterRSA Hi @RochesterRSA I spoke to the manager at Rochester fourways store who said I need to send some documents via email which I did and said he will raise a new ticket and only WHEN HEAD OFFICE approves the refund he will be able to process it.

@CharanM627 Hi Charan, Kindly check your DM.

@RochesterRSA @RochesterRSA I got the below message now : Hello CHARAN MALELA. Your Rochester item will be exchanged today. You'll receive a tracking link when you are our driver's next stop. I have nowhere agreed for this ?! How are you guys delivering the couch without my confirmation??

@CharanM627 aCharanM627,regarding your query, please refer to the communication we sent yesterday via DM.

@RochesterRSA Hi @RochesterRSA Please give me feedback on the refund status.

@CharanM627 @CharanM627 we sincerely apologize. This query has been escalated; we will follow up with you as soon as we have feedback.

@RochesterRSA @RochesterRSA As I have mentioned in the DM just now. I did not confirm that 18th November 2025 as the date when they can exchange the couch nor did anyone from your warehouse call me back. This is going nowhere and like I have mentioned earlier. KINDLY REFUND MY MONEY .I’m done

@CharanM627 CharanM627 we sincerely apologize for the ongoing inconvenience. Please check your DM for the latest update.

@RochesterRSA I checked my DM and don’t see anything yet.

@CharanM627 @CharanM627 we are truly sorry for the poor service experience. We have escalated your query to the appropriate team and please check your DM for an update.

@RochesterRSA Hi @RochesterRSA Your warehouse confirmed with me that they will deliver the couch today 12th November 2025 and I made sure I stayed at home. But nothing ! I wasted my day and you did not deliver the couch. Time and Again you guys have failed and given the worst service.

@CharanM627 it’s incredibly frustrating to stay home all day waiting for a delivery that doesn’t arrive. Thank you for letting us know. Could you please DM us your order number (or the contact number used when the warehouse called) so we can trace exactly what went wrong.

@thandooo @thandooo we sincerely apologize for any inconvenience. We have escalated the matter and our team will contact you with an update.

@RochesterRSA Horrible! What a horrible experience. 3 weeks of waiting for my item! I bought 2 things. One came within 3 days and the other?! I've been sent from pillar to post! If you ever mention customer service as a strength?! You are lying to yourself 9000446747