Rocket Fiber

We have updated our policies for COVID-19. Read more about the new policies put in place to keep our team and clients safe: rocketfiber.com/covid-19-polic…

@Art_Roger1218 We have an update concerning your service interruption. We just spoke to our splicers and they are pushing the estimated time for resolution back to 12am. As splicing continues you may see your service come up sooner. Thank You

@Art_Roger1218 Hello, We have an update for the service interruption you are experiencing. The estimated time for resolution has been pushed back to 10:30pm. Extra crews have been brought in for help. We will continue to follow up. Thank You,

@Art_Roger1218 The fiber splice team has updated us that they expect to have the fiber repaired by 9pm as long as they do not run into any issues. We are hopeful that it will be before then and will update as soon as we get the communication that service has been restored. T...

@Art_Roger1218 We have splicers onsite working on the repair and will update when we have an estimated time of resolution. Thank you

@agurldriver Sorry for the inconvenience, we are currently experiencing an outage due to a fiber cut during construction in the area. We have a team out working on it currently. To receive updates please go to our contact page rocketfiber.com/contact/ and fill out the form w...

@SnipInternet service is for crap. Customer service is for crap. I despise @RocketFiber for ever selling out to you in Detroit.

@Art_Roger1218 Our technicians are on-site evaluating the scope of the issue and we should know more within the next two hours. What is your best contact info? We can send you an update as soon as we have more info.

@_LolaSays Yes, we continue to update the impacted clients, and can send an update to any specific email if you would provide that to us. Thank you for reaching out, we appreciate your patience and understanding.

@notclairebear Hey Claire! Shoot us a direct message so we can get your contact information and check your address. We would love to get you connected.

@RocketFiber pleaseeeeee keep expanding in #Detroit! We’re only 2 miles from downtown and @comcast is KILLING my work from home vibes. #HelpMeRocketFiber

@DrNicoleSFarmer Thank you so much for reaching out, glad we could get you taken care of and service restored. Please let us know if there is anything else we can help with and have a wonderful week!

@RocketFiber your service is horrible. I can’t connect with anyone to get service completed. This is sad

@rayanramin Great to have you on board! Enjoy!

I'm so glad I finally ditched Comcast. Viva @RocketFiber!

@stevemintline @SnipInternet You can count on us, Steve! We're always here to help. 🚀

@RocketFiber @SnipInternet I'll do that, thanks. RocketFiber has earned my trust to this point, would hate for a name change to be accompanied by less investment in the product you've built

The quality of our internet connection while it was called @RocketFiber was flawless. Since it became "@SnipInternet" my wife and I are both struggling to get through Zoom meetings even with cameras disabled. What's up with that, Snip?

@ilovepastries can you update us with your account name so that we can double check your ticket status and ensure communication is sent out?

@ilovepastries There is not an outage that we are aware of, please give us a call so we can trouble shoot and get you back up and running. 844-847-6253

Connectivity when you need it most. #PoweredByRocketFiber

Working from home is seamless with our internet service supported by an all-fiber network. Check your address now to make the switch! rocketfiber.com

We're so excited for the #PS5! Fiber is great for quick downloads and online gameplay. Make sure your internet can keep up 🚀 bit.ly/3eblSTP

We're thrilled to see so many Detroit restaurants opening up now that the stay-at-home order has been lifted. Which ones are you excited to visit? bit.ly/3dTkIMV

Another happy client!🚀 #PoweredByRocketFiber #FTTH

@Amanda_Jenn @BambooDetroit 🚀

Back open today and working at @BambooDetroit. Wear a mask. Stay distanced. And keep staying safe everyone 👋🏼