Rowan Bishop

@ArturiaOfficial Your support team were being super helpful with an issue I’m having but I’ve not heard anything back now for 9 days despite chasing… any chance I can speak to someone?

@DPDgroup_news Paid to ‘VIP’ a parcel this week to arrive at a certain time slot. It wasn’t delivered on that day so I need to know how to claim a refund please. The only link I could find online required an account, which I neither have or want to set up. How to proceed?

@AmericanAir Thanks, will DM now

@Rowan68 Let us get you reunited with your bag. Meet us in DMs with your record locator or baggage info and we'll be happy to review this for you.

@AmericanAir My delayed bag wasn’t delivered when promised and I have no information on when it may arrive. I’m leaving my current hotel in a few days and I can’t find any way of telling you where I’ll be after that. I need to speak to a human being asap.

@virginmedia I realise that you, the genuinely helpful person answering messages on Twitter, didn’t design these systems so it’s not on you personally at all, but VM customer service has been consistently the worst!

@Rowan68 Thanks for confirming Rowan - what was the link? Unfortunately as we do not have access to your account from here we are unable to investigate further or arrange a call back - have you tried logging into your My VM account and running tests on your equ... virginmedia.response.lithium.com/portal/convers…

@virginmedia The link you sent me to fix my internet doesn’t work because… my internet isn’t working. It keeps telling me my router isn’t connected, which I am aware of. Is there a human I can speak to?

@virginmedia They would have then asked my postcode presumably and would have let me know about the fault. It shouldn’t take me getting on Twitter to find this stuff out. People are busy and your help service should be designed to help people, not to make them jump through hoops to get help.

@virginmedia At the time when we started having the issue it said there was no known issue in my are, but now it’s saying there is a known issue. I’m not sure when that known issue was discovered by VM, but all these messages could have been avoided if I had been able to speak to someone!

@virginmedia The link didn’t work if I followed it while connected to Wi-fi so had to follow it using my phone. It turns out it was the link to test my equipment, which it did and said it wasn’t connected properly and that was it, if I clicked forward it just did the test again.

@virginmedia Yes. Calling that number was my first step before taking to Twitter to try and get help. I was told I would be sent a message with a link to follow for more help. Which is the link that I mentioned in my first tweet to you. Is there really nobody who can call me to sort this out?

@Rowan68 Hi Rowan, thanks for carrying out the reset, sorry to hear the issue has persisted - I'd recommend speaking to our faults team about this as they can take a closer into your account to see what's going on here - they can be contacted on 0345 454 1111 (or 150 from a VM phone).^MG

@virginmedia All done. Lights back to where they were before.

@Rowan68 Thanks for the details Rowan. Can you perform a pinhole reset on your hub for me please virginmedia.com/help/virgin-me…? This will restore your Hub to factory settings but it can also clear up issues with intermittent internet. Please let me know how you get on after. ^SC

@virginmedia Thanks for your reply. Power light at the bottom is solid green, then the arrows are flashing green and the Wi-fi symbol is solid green.

@Rowan68 Hi Rowan, thanks for getting in touch. Sorry to hear the link isn't working for you, may I ask what colour lights are currently showing on your Hub? ^SC

@ubereats_uk Just made an order using the 25% off code you emailed me and the discount didn’t apply. Double checked and put the code in again and it said I’d already entered the code so I went ahead and ordered. How can I claim that 25% back?

@DPDgroup_news I sent two packages on the 4th of Jan which were due to arrive yesterday. The tracking hasn't been updated since the 4th when it said they'd been picked up. Can I get an update please?

@dpd_support I sent two packages on the 4th of Jan which were due to arrive yesterday. The tracking hasn't been updated since the 4th when it said they'd been picked up. Can I get an update please?

@virginmedia Between your slow broadband service, your website sending me in circles and then it signing me out constantly it’s more efficient to just message you here. Last two weeks have seen our bb speed just crawling along. Have run test, no issues apparently. Please advise.

@rosapietsch @HMRCcustomers @BBCNews @Channel4News @RishiSunak @AndrewMarr9 @guardiannews I look forward to the reopening of an economy that I can’t participate in.

@Rowan68 @HMRCcustomers @BBCNews @Channel4News Just saw @RishiSunak on @AndrewMarr9 saying basically there will be no help for 3million who have been left with no support, and essentially time to “move on” & reopen the economy. How do people pay rent & eat with ZERO income? @BBCNews @HMRCcustomers @Channel4News @guardiannews

Just been hung up on by @HMRCcustomers helpline when asking for clarification on how to proceed now my SEISS appeal has been denied. Was told there were no plans in place to support those who have fallen through the cracks of the scheme. Speechless. @BBCNews @Channel4News

@thomann Received a pair of mics from you on Wednesday, one of which is faulty. Emailed support with a link to a video of the issue, which hasn’t been downloaded. I chased it up on Friday and have heard nothing back. Really bad customer service.

@Halfords_uk Paid for three items in store 2 weeks ago. Only one in stock so the rest was meant to be ordered in. Was told it would take a couple of days. Have heard nothing. Tracking on website says number doesn’t match records. Store not answering phone. Webchat unavailable.

@MartinSLewis @itvMLshow No appeals process for SEISS amounts even though many have been denied grants through no fault of their own. Helpline, web chat, webinars all genuinely useless. Why are the government not listening to those in desperate need? What do they expect us to do?

Tomorrow (Thur) 8:30pm @itvMLshow LIVE is back. As normal you can ask me anything money BUT this week I also want to focus on employment & redundancy rights (I'll have employment lawyers on hand) So if you're unsure you're being treated fairly, tweet a Q with #martinlewis